Sutherlin Volkswagen Lithia Springs

they were very business-like and professional in their presentation, negotiation, and carry-thru during the initial inquiry, inventory presentation, test drive, negotiation, paperwork completion and after presentation, negotiation, and carry-thru during the initial inquiry, inventory presentation, test drive, negotiation, paperwork completion and after sale actions. The price was fair and negotiated in good faith, and was a minimum of a hassle. I was very satisfied with the purchase. Great selling points are: (1) Roadside assistance (2) Park and Service at the airport (3) Oil changes for life (4) Powertrain warranty for life. Those items are deal makers. More

My experience was wonderful. Mr. Rochete Hairston didn't hesitate to help me get the car that I wanted. I asked for a Volkswagen Jetta and he not only got me one, but a brand new model! I was ecstatic! Who hesitate to help me get the car that I wanted. I asked for a Volkswagen Jetta and he not only got me one, but a brand new model! I was ecstatic! Who would've thought that I could have a 2012! And not only that, he helped me to have it a price where I can afford it. I'm am truely grateful for Mr. Rochete. And thank you Heritage Volkswagen Lithia Springs! Cassie More

Rick has been exceptional thus far, I will purchase a small inexpensive quality used vehicle when I find one and am willing to walk away until I find it. small inexpensive quality used vehicle when I find one and am willing to walk away until I find it. More

Rick let me take the Jetta Wagen for a test drive and explained many of the features of the car. Once the sale was completed he spent a considerable amount of time to help me familiarize me with the man explained many of the features of the car. Once the sale was completed he spent a considerable amount of time to help me familiarize me with the many features of the car. He also made an extra effort to help set up the bluetooth for my cell phone. It works like a charm. Additonally, he showed me how to use the navigatin system. After the sale I have recieved several phone calls to find out what my feelings are on the cars performance and if I had any problems or needed help with anything. I appreciate the attention the staff has given me with the after sale follow-up concerns. More

Let me start by saying I was impressed by JC's effort to return phone calls and offer services. Most dealers are quite lazy over the phone. He made good effort to try and make a deal possible. I marked o return phone calls and offer services. Most dealers are quite lazy over the phone. He made good effort to try and make a deal possible. I marked off one point for quality of work due to the fact the monthly payment we settled on was quite different than the price he offered over the phone. I marked one off for customer service and friendliness because our dealer became visibly upset when I informed him that I was going to get something to eat off site and think about his offer. I informed him that I would return and let him know either way. This kind of pouting is typical of many car dealers. They expect customers to immediately take whatever they offer on their timeline. They don’t understand that pressure and intimidation is not always the best sales tactic some customers. Dealers are very quick to become upset if they feel a visitor is not going to accept the deal offered and leave. This is not always the case and that visitor may become a customer with evaluative authority. Some customers need time to think about offers away from their pressurizing hotspot. I was also disappointed that our dealer did not make an attempt to ask his boss if they could throw in some free tint as I requested with the purchase of the vehicle. I understand the boss would have probably said no, but he did not even try to ask. More

This by far is the best Car Buying Experience i have ever had. I had called Eric on the phone and after confirming he had my Car in stock and confirmed all the specifications i.e Color, Navigation, Dealer Pe had. I had called Eric on the phone and after confirming he had my Car in stock and confirmed all the specifications i.e Color, Navigation, Dealer Perks etc. with me on the phone he quoted me a price. Considering I lived about 100 Miles from Lithia Springs, I was apprehensive traveling to Lithia Springs to go Buy the Car. Sure I had shopped around and his quote was by far the best. My apprehension was unwarranted as everything Eric told me on the phone and even emails with pictures checked out as expected with a new car and most importantly the price quoted was what I paid. So this whole experience has been good and I thank Eric for it. I would definitely Spread the word about this Dealership and direct traffic in their direction every opportunity available. If you are in the market for a car in the Atlanta area, you definitely want to call this Dealership. Ask for Eric. Print and have this review handy. You will not be disappointed. More

As a single woman who has not purchased a car in 15 years, I was dreading the whole process. I narrowed down 3 used cars on-line that I wanted to look at and found the best one at Heritage. The peop years, I was dreading the whole process. I narrowed down 3 used cars on-line that I wanted to look at and found the best one at Heritage. The people there were a pleasure to work with, especially my sales rep, Dee Brock. They worked with me on price, trade-in, paperwork and some other "above and beyond" details with speed and efficiency and superb customer service and follow-up. I would highly recommend this dealership to anyone looking to buy a new or used car. More