Sutherlin Nissan of Orlando - Service Center

JB is my service manager. Very kind and timely, know his business. They are very good at describing the work to be done, and how long the work will take. And I always appre Very kind and timely, know his business. They are very good at describing the work to be done, and how long the work will take. And I always appreciate them cleaning my vehicle before the return it to me. Great experience. More

Unfortunately within the last year and half, I had to redo two main car part replacements’ work due to man-error. Three months after the car transmission has been replaced it was observed that the transm redo two main car part replacements’ work due to man-error. Three months after the car transmission has been replaced it was observed that the transmission sealing was not installed and had to redo the work. And this week the low control arms was torn only after 6 months from replacing it and got replaced again this week. It’s really to trust the quality of this dealer service shop. More

We recently discovered that a vehicle that we purchased (used) from off the showroom floor had been involved in a previous accident. The manager apologized and said there was nothing that he or Nissan cou (used) from off the showroom floor had been involved in a previous accident. The manager apologized and said there was nothing that he or Nissan could do. I explained that if we had known that the vehicle had been in a previous accident, that we would not have purchased it, even though the vehicle was purchased and displayed on the showroom floor. We are very, very, disappointed as we have dealt with Sutherlin for many years. The service center has always rated great! More

I got a same day appointment and my car was ready in less than 2 hours. Great customer Service. than 2 hours. Great customer Service. More

When booking the Recall, no estimate of time was provided. I was offered an oil change, even though the vehicle only had 3,000+ miles. The Service Consultant seemed very busy even while 2 -3 othe provided. I was offered an oil change, even though the vehicle only had 3,000+ miles. The Service Consultant seemed very busy even while 2 -3 others sat and chatted. We were given 1 update along with an apology that it was taking so long. More

Great service and customer experience. Isaiah is my go to for my car needs. He goes above n beyond. Isaiah is my go to for my car needs. He goes above n beyond. More

From start to finish very professional and informative. Travis has a wonderful personality and very easy to talk with. He explained everything and answered all my questions. Travis has a wonderful personality and very easy to talk with. He explained everything and answered all my questions. More

Hard to prove battery dying, but Travis kept checking until they got it done. As for Nissan there was a recall about tie rod and we never got any notification. If not for the battery problem we would not until they got it done. As for Nissan there was a recall about tie rod and we never got any notification. If not for the battery problem we would not have known until something happen. That of course had nothing to do with Travis who got it fixed for us as well! We appreciate him as our serviceman. More

Travis was great! He took care of us. He was professional all the way. Travis gave us an update throughout our entire experience. Travis made our experience at Sutherl He took care of us. He was professional all the way. Travis gave us an update throughout our entire experience. Travis made our experience at Sutherlin Nissan great. More

Took my vehicle for service and had a 2 dollar Canadian coin in my console. It went missing during service and was worth about 30$. Guess someone thought I would not notice. I let service rep know and he c coin in my console. It went missing during service and was worth about 30$. Guess someone thought I would not notice. I let service rep know and he checked and did not find out anything. He then went to get service manager who chose to not come out. Guess he was too busy to deal with customers. The service rep offered a free rotation which he did not note anywhere and said nothing they could do. Someone had to be in bad shape to take a 2 dollar Canadian Tonnie. I won’t be so trusting in the future. It also took two hours for an oil change and tire rotation because someone misplaced our vehicle key. More