Johnny Barrington

Lied to me about having “bumper to bumper lifetime warranty” when I bought my car. Interestingly when I brought the car in for service, I was told my warranty expires at 75000 miles and that is the on warranty” when I bought my car. Interestingly when I brought the car in for service, I was told my warranty expires at 75000 miles and that is the only warranty I have. That warranty also conveniently does not cover the issues I’m currently having even though I know the cause of the issue is not what sutherlin claims. Engine runs poorly at 60k miles and they claim I wasn’t having oil changed regularly. When i offered to provide records that it was in fact serviced regularly by professional places closer to my home, the service manager told me it does not matter and my issue would not be covered warranty. Sutherlin is claiming my issue comes from a dirty engine system…but I know for a fact that the system is dirty for some reason outside of not having the oil changed; it is changed every 5000 miles like clockwork. They’re lazy and don’t want to investigate the root cause of the issue. Scam artists trying to upsell me into a new car, I’m sure. I'm very close to selling my car to another dealer just so I never have to deal with sutherlin again for the rest of my life. Horrible, awful, slimy place. shop elsewhere if you can because they’re the worst. Didn’t even fix my issue and wasted my time. More

by Nicole Verified Customer Verified Customer

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The Pink team did a great job of finding the fault in my Rogue. Thanks Rogue. Thanks More

by MATEKA1950 Verified Customer Verified Customer

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I have great service ever time, I go for oil change. I always leave my car the night before for service to problem. I always leave my car the night before for service to problem. More

by MMATOS1963 Verified Customer Verified Customer

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Excellent service. Quality, professionalism, explanation of all that it is needed for service, the amount of time needed to complete the service and the amount. Couldn’ Quality, professionalism, explanation of all that it is needed for service, the amount of time needed to complete the service and the amount. Couldn’t ask for more. I’ll be back. More

by DYANNEAWE Verified Customer Verified Customer

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Great service! Oh my gosh I can’t just say what I want to say I have to put a whole bunch of words in here to please you people. Oh my gosh I can’t just say what I want to say I have to put a whole bunch of words in here to please you people. More

by WJD269 Verified Customer Verified Customer

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EXCELLENT CUSTOMER SERVICE AND SALES DEPARTMENT, ALL THEM ARE KIND AND HELPFULL, KEEP GOING LIKE THAT, YOU ARE DOING GOOD!!! ARE KIND AND HELPFULL, KEEP GOING LIKE THAT, YOU ARE DOING GOOD!!! More

by ricosarasti Verified Customer Verified Customer

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This dealership is fast and reliable,good customer service.Store is nice clean and the person that greet me was great. service.Store is nice clean and the person that greet me was great. More

by nancylebron59 Verified Customer Verified Customer

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Always the greatest service provided by Johnny B. On time, attentive and with a smile. Beautiful customer service as always. On time, attentive and with a smile. Beautiful customer service as always. More

by Julia123 Verified Customer Verified Customer

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Great service, knowlegeble and always prompt, professional... my go to place for service and parts ... professional... my go to place for service and parts ... More

by DRAMZUSA Verified Customer Verified Customer

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Great customer service. Clean shop. Turn around time was god. fast paced. Very communicative rep Clean shop. Turn around time was god. fast paced. Very communicative rep More

by SNEAKYTYE Verified Customer Verified Customer

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