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9 Reviews of Suntrup Ford Westport - Service Center
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May 22, 2025
Took truck to dealership for rodent damage repair with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for almost $1,000 to install a $79 part. They said nothing about the hail damage but they obviously knew about it. They credited $200 to the invoice. They claim the "mileage in" on the invoice was incorrect even though they input the mileage. The gas gauge indicated about 80 miles worth of gasoline was used. They claim the hail damage was not their responsibility even though they could have moved it out of the weather. It can be fixed-probably-but I'll be left with a "diminished value" vehicle and a $1,000 deductible. Never again. More
by Mreatwork
Employees Worked With
Morgan
May 22, 2025
Took truck to dealership for rodent damage repair with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for almost $1,000 to install a $79 part. They said nothing about the hail damage but they obviously knew about it. They credited $200 to the invoice. They claim the "mileage in" on the invoice was incorrect even though they input the mileage. The gas gauge indicated about 80 miles worth of gasoline was used. They claim the hail damage was not their responsibility even though they could have moved it out of the weather. It can be fixed-probably-but I'll be left with a "diminished value" vehicle and a $1,000 deductible. Never again. More
by Mreatwork
Employees Worked With
Morgan
March 30, 2022
Whatever you do…. Do not plan on using their service department. Took it in for a flat and it took 3 days to get it back. I only got it because I went in and say there Do not plan on using their service department. Took it in for a flat and it took 3 days to get it back. I only got it because I went in and say there until they did it. Perosn came in behind me who had an appointment in the morning for oil change and still didn’t have car back at 5 PM. More
by k.holzschuh12
Employees Worked With
Dave
December 29, 2020
Have been servicing my cars here for 14 years. Have a recurring problem with Ford Escape. Service has been horrible overcharging for bad diagnosis.375 dollars and no problem fixed or dignosed. I'm contac recurring problem with Ford Escape. Service has been horrible overcharging for bad diagnosis.375 dollars and no problem fixed or dignosed. I'm contacing a lawyer More
by sschonbrun
Employees Worked With
Josh
March 18, 2020
VERY POOR SERVICE DEPARTMENT---SALES DEPARTMENT WAS GREAT CALLED ON 3-6-2020 TO MAKE AN APPOINTMENT TO HAVE WINDSHIELD INSTALLED AND TAIL GATE CHECKED ON MY 2019 FORD F150 WHICH I HAD PURCHASED THERE 2 MONTHS CALLED ON 3-6-2020 TO MAKE AN APPOINTMENT TO HAVE WINDSHIELD INSTALLED AND TAIL GATE CHECKED ON MY 2019 FORD F150 WHICH I HAD PURCHASED THERE 2 MONTHS EARLIER. CALLED IN JANUARY 2020 TO GET ESTIMATE ON INSTALLATION OF WINDSHIELD. DROPPED VEHICLE OFF ON 3-11-2020 AND TOLD SERVICE THAT I WOULD PICK THE VEHICLE UP ON FRIDAY, 3-13-2020. DEALER CALLED ME ON 3-12-2020 AT 9:30 A.M AND TOLD ME THAT THEY COULD NOT SCHEDULE THE WINDSHIELD FOR REPLACEMENT UNTIL TUESDAY, 3-17-2020 ALL THOUGH I HAD A PREVIOUS ESTIMATE AND AN APPOINTMENT WAS MADE. I WAS TOLD THAT I WOULD HAVE TO RESCHEDULE FOR TUESDAY 3-17-2020. I PICKED THE TRUCK UP ON 3-12-2020 AND NOT ONLY DID THE WINDSHIELD NOT GET INSTALLED BUT THE TAIL GATE WAS NEVER LOOKED AT. SALES DEPARTMENT WAS GREAT. I WOULD HIGHLY RECOMMEND MALIK ADAMS, BUT SERVICE AFTER THE SALE IS HORRIBLE. SERVICE ADVISERS AND FRONT SERVICE DESK SEEM TO HAVE A LOSS OF COMMUNICATION. More
by WOODARDBPAMOCO
Employees Worked With
JEFF IN SALES
June 05, 2019
Outstanding Service deptartment Had my for multiple issues, took me to a rental place. They provided multiple options explained pros and cons and let me choose. even took me to a car Had my for multiple issues, took me to a rental place. They provided multiple options explained pros and cons and let me choose. even took me to a car rental place. Dropped it off around 11 AM and got it was ready for pick up the next morning. Everything is fixed and working great More
by Mustang
Employees Worked With
Jeff Layton
August 20, 2018
Don't get your car fixed here. The mechanics here let their emotions get to them when you find that they did a poor job, or that you found that they botched a job on purpose. The mechanics here let their emotions get to them when you find that they did a poor job, or that you found that they botched a job on purpose. More
by Cgsdhjyffvhutdd
Employees Worked With
Mechanics shop
November 07, 2016
Cool place nice cars. Quick Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with More
by Branz525
Employees Worked With
Michael Jackson, Heather Roberts
November 09, 2010
I purchased a new 2010 ford F250. The price was fair and the salesman was friendly. I noticed on the truck that the tailgate, was rubbing the right side of the body, when it was opened. I had Bryan Eikmann the salesman was friendly. I noticed on the truck that the tailgate, was rubbing the right side of the body, when it was opened. I had Bryan Eikmann of the service dept. look at the problem. He did and ordered the new bushings. He had me drop the truck off once they had the bushings in hand. I dropped the truck off and waited nine days. I decided to call and see what was taking so long. Their claim was that the body shop had noticed a fault within the paint below the rear bumper line and needed more time to fix this. I made a trip to their kirkwood body shop on the evening of day ten. The truck was outside and their job was completed. I called early noon on the eleventh day. I spoke with Jean suntrup about the problem with the new truck. I explained the fault that I had with the truck and I did not understand how something so small could take so long to repair. She was very nice and said she would look in to the problem. She called me back and explained to me that everybody on her team had a reason. Jean called me back at 4:30 that evening to let me know that I could pick up my truck. I arrived at the Westport Dealership. Jean Suntrup greated me at the door and was very pleasant. She explained that she had just had a porter take the truck and fill up the fuel tank. I was feeling a little better and thanked her. Once the truck was back we looked the truck over and I thought all was good. I drove home and opened the tailgate several times. To my disbelief I noticed that the tailgate was rubbing on the right side of the body, AGAIN! I decided to do the repair myself. More
by jgoergens
Employees Worked With
Jean Suntrup
