Suntrup Buick GMC

Where to begin? Let me start off by saying that had I known what type of experience we would encounter with this dealership, we never would have stepped foot on their lot. We saw an ad in the paper for known what type of experience we would encounter with this dealership, we never would have stepped foot on their lot. We saw an ad in the paper for a vehicle that was priced right for us. We ended up buying the vehicle because it fit our budget and all of our many needs as a family of 6, not because we were pleased or impressed with the service. Our first impression of the salesman was that we were boring him, and he was bothered by the fact that he had to help us. Going in, we knew what our bottom line was, which was not far off from the list price. Instead of the salesman working with us eagerly to sell us a vehicle, he seemed disinterested and put off by the fact that he had to work past 5 P.M. He made us feel uncomfortable at times and not welcome. "Friendly" is a word that did not seem to fit his vocabulary. I don't know if Steve was having a bad day, but after revisiting the dealership 2 other times to hammer out some details, we came to realize that Steve's smug attitude was just his idea of a salesman's personality. Reading these other reviews, I wish we would have had a different salesman. When we finally came to an agreement on price, we sat alone in his cubicle for 30 minutes and had to go looking for assistance. After finding the finance guy, he told us that Steve never mentioned that we were waiting. In dealing with Jeff (the finance guy), he yawned several times during the paperwork and said "hey, it's late." We were rushed through our paperwork, and we had to catch many mistakes on the PURCHASE ORDER. We told him specifically that we were financing our vehicle through a separate credit union, and told him the name and location of it. After all of that, he printed out a purchase order with a completely different credit union, a wrong phone number, and he even put my fiancee on a loan with a different customer whom we had never heard of. After we pointed these mistakes out to him, he again mentioned that it was late and he was "not a rocket scientist." He also tried to blame us for not giving him the name of our lending agency, which we did at least 3 times. All of this occurred while our 4 kids were waiting restlessly on his cubicle floor. During this process, he took a phone call and had a conversation regarding some sort of quarrel he was in with Steve (our salesman) and proceeded to call him "a baby." After he hung up, he complained to us that Steve had not communicated well enough with him about our transaction. Each person at Suntrup blamed the other for problems, lacked professional attitudes regarding their coworkers and customers, and clearly had no intentions of putting the customer first. When we finally drove off the lot, we found a half-eaten pack of gum in a compartment on the dash, trash under the seat, there was no owner's manual, and the gas tank was on "E". We had to set up an appointment to have a few scratches sanded and painted in the door jambs, and when we told Steve that he left us zero gas, he asked very smugly if a tank of gas "would make us happy." All this after spending $19,000. Two weeks later, we still do not have an owner's manual (which was promised to us by the time we brought the car back for repairs). The rental that was given to us during our car's repair was also on "E" and reeked of smoke and was covered in soda stains. When I picked my vehicle back up, someone had taken a tube of white paint that can be purchased at Wal-Mart and painted right over the scratch without sanding and completing the job properly. We are worried the scratches will rust and I will be taking the time necessary to do the job correctly. We asked them to seal the gasket in the rear hatch when we dropped it off, and that problem was also not addressed. Again, I had to take the time to do that job myself. This vehicle is GM Certified, and even though I CAN make some of these repairs myself, I don't expect to have to when spending that kind of money. If I have any problems in the future, I guarantee I will not take my vehicle back to this dealership. Nor will I EVER return again to purchase another vehicle. I would absolutely NOT recommend this dealership to anyone. Everyone I came in contact with (excepting the head of the service department) was cold, rude, unprofessional, and unappreciative of our business. I am certainly not a difficult man to please, and I have never written a poor review of a business before, but I feel so strongly about the poor experience we had here, I simply could not wait until I had a chance to voice my opinion of this experience. More

After being unsuccessful at another dealership, our son suggested Crystal McElroy at Suntrup GMC in St. Peters. Crystal was great to work with and made buying a new car a very pleasant experience. We lov suggested Crystal McElroy at Suntrup GMC in St. Peters. Crystal was great to work with and made buying a new car a very pleasant experience. We love our new Denali. We received everything we were promised. More

Crysatl was great, we got a fair deal,everybody was friendly. I am a man few words nad 250 characters is way too many. THe dealership had to got 250 miles to get the car we wanted. THe finance guy was friendly. I am a man few words nad 250 characters is way too many. THe dealership had to got 250 miles to get the car we wanted. THe finance guy was very helpful even though we paid cash.The dealership ws well lighted. More

THE FIRST TIME I VISTED SUNTRUP I HAD A PROBLEM, BUT THIS TIME WAS A GREAT EXPERINCE AND I REALLY APPRECIATED THE GOOD SERVIVE THAT DAN GAVE US AND NOW I WILL BE GOING BACK TO HAVE OUR CAR SERVICED. WE DID B TIME WAS A GREAT EXPERINCE AND I REALLY APPRECIATED THE GOOD SERVIVE THAT DAN GAVE US AND NOW I WILL BE GOING BACK TO HAVE OUR CAR SERVICED. WE DID BUY OUR ENCLAVE FROM THERE, HOPE TO BE A ON GOING CUSTORMER. A+++ More

Have never had a better experience buying a vehicle. Crystal was awesome! Very nice, down to earth and never pressured us. I can't stand the idea of going to a car dealership due to bad experiences wi Crystal was awesome! Very nice, down to earth and never pressured us. I can't stand the idea of going to a car dealership due to bad experiences with salesmen in the past but everyone at Suntrup GMC was great. Will recommend Suntrup to everyone we know! Thank you! Rob & Jenny Morris St. Charles, Mo. More

I shopped around for Tires and found this Dealership very competitive versus several local tire outfits. I would admit that I may not have the best knowledge about "car stuff" - but I TRUST that Dan Kopp doe competitive versus several local tire outfits. I would admit that I may not have the best knowledge about "car stuff" - but I TRUST that Dan Kopp does! If he tells me I need something - I must really need it. The Tire price was very competitive - but the real deciding factor for me was the TRUST factor. I knew Suntrup would give me the right product, do the job on my schedule, and when I left the shop - it would be right, and I wouldn't have to pay for something I did not need! I have to add - my GMC Yukon was washed up and shiny when I arrived, the tires looked great, and the truck drove beautifully! I could not be happier! Mr. Kopp is a tremendous asset - He gives me great advice and tries to work within my budget. I will be back for certain! (He also convinced me to have them do all my oil changes when I learned that the Valvoline was not properly lubricating whatever they were supposed to be! And again - I was surprised at the competitive price! I'm sold!) More

I dealt with Crystal initially through the website, then continued through email, and then in person. She was knowledgable, friendly, and answered all my questions in a professional and timely basis. Even o continued through email, and then in person. She was knowledgable, friendly, and answered all my questions in a professional and timely basis. Even on her days off, she was quick to answer any questions I had through email. She went over all the options and discussed what I would and wouldn't like. Once the car was delievered, she went through all the perks of the new car, and even set up my bluetooth for me before I left the lot. I could not have asked for a better car-buying experience. This was completely different from the other GMC dealers I had talked to before settling with this dealer. More

Each employee with whom I dealt treated me with courtesy, respect, and above all honesty. Each aspect of the vehicles I looked at was carefully pointed out and explained and the dealership was kind in workin respect, and above all honesty. Each aspect of the vehicles I looked at was carefully pointed out and explained and the dealership was kind in working within my time constraints. The financial officer was especially patient in working with me to complete the necessary paper work, fully explaining all the options available to me. More

I was in need of a car and had been borrowing cars from friends and family until I found one. It was to the point where I had placed a deposit on a car, but the dealer where the car was coming from would e friends and family until I found one. It was to the point where I had placed a deposit on a car, but the dealer where the car was coming from would end up selling the car before it came to Suntrup. I had ran out of cars to borrow and SunTrup was geneorus enough to lend me a car for one week until the car that I wanted came in. I appreciate Patrick and Suntrup for getting me the car that I wanted for this was the first car that I had ever bought new and it was worth the wait. Thank You Patrick and Suntrup, Kathryn Spilker More