Suntrup Buick GMC

Bought at used 2007 mazda6 from them in December 2009. The price was $1,000 below KBB retail value so I thought I was getting a good deal.The interior of the car had a high quantity of stains and I asked The price was $1,000 below KBB retail value so I thought I was getting a good deal.The interior of the car had a high quantity of stains and I asked Eric Trigg to fix it. When i came back 5 days later it was better but still not what I wanted. He said i had to buy the car or I would lose my down payment. A week after i bought it, the blinkers, hazard lights, dome light, and power-door lock quit working and my rear-view mirror fell off. Now,4 months later, my car is having problems accelerating and after 15 minutes of driving an enormous amount of smoke will come out of the rear of my vehicle. They sold me a money-pit. More

Purchased a New G6 after walking around the vehicle noticed several scratches, chips, ETC. After filling out a WE OWE the work was apparently done was actually done rather poorly not to mention 2 of t noticed several scratches, chips, ETC. After filling out a WE OWE the work was apparently done was actually done rather poorly not to mention 2 of the issues werent even addressed. now its back for the 3rd time and they will be attempting another "repair".. I can assure you if this problem ever gets fixed we will be taking the car to another Pontiac dealer for Maintenance and repairs. More

01/05: Having shopped for weeks for a Grand Prix GTP, I was infuriated with the negligence and lack of respect for one's intelligence, salesmen project throughout the dealing process. Finally at my wits en was infuriated with the negligence and lack of respect for one's intelligence, salesmen project throughout the dealing process. Finally at my wits end, I jumped on the internet to locate the specific car I wanted from Pontiac dealer inventories. At which point I stumbled upon Linda Cicerelli, Internet Manager at Suntrup. Even though it was Jan 3rd & everyone was taking delivery of their new cars, she responded within less than an hour. Next step, we spoke on the phone which is when she clarified my wants & needs, and took my vitals to pass along to Scott Buesse, F & I. By early afternoon, I left work to test drive the vehicle she had waiting for me. Because she was beyond swamped at the time, David Gusman, another salesperson offered to help her; he was at my beck-and-call from start to finish, ON LINDA'S BEHALF no less! Team work is unheard of in car sales, especially under the same roof! Between Linda's warm impeccable service (and David's), and the instrumental financing wonders worked by Scott, I drove away in the exact vehicle I had been searching for, having gotten a phenomenal deal on the new vehicle, top dollar trade-in, and the lowest financing imaginable. I'm in sales, and I can say that I was literally speechless, when Scott proposed, his and Linda's deal. I've purchased many new vehicles in the past 20 years, but this is the first time I was moved to send the brightest, cheeriest flowers to my salesperson, Linda, which befits her bright cheery personality...she's SIMPLY THE BEST! Check her out for yourself at SUNTRUP.COM.<br>01/10: My future mother-in-law traded-in her 2002 Ford Explorer, for a brand new GMC Safari over the weekend. And my future brother-in-law asked that I also introduce him to Linda, so he can trade-in his Jeep! Those other dealerships lost more business than they know! More

My experience began mid- morning on the internet, progressed to a phone conversation with Linda, Suntrop's Internet Sales Manager, by late morning, and by early after noon, she had me test driving th progressed to a phone conversation with Linda, Suntrop's Internet Sales Manager, by late morning, and by early after noon, she had me test driving the exact vehicle I had been searching for "in person" for weeks. She had taken all my financial info over the phone prior to my arriving at the dealership, so by the time I was done test driving a Grand Prix GTP, Scott in the F & I dept was prepared to talk SERIOUS business. They gave me tangible numbers, everything was black -n- white, with absolutely no gray matter! I drove my new car home by early evening. Not only did they give me the best price on the new vehicle, they also gave me the highest trade-in allowance, and the lowest financing. No other dealership in all of St. Louis could slightly touch their offer or their service. Not only have I recommended Linda and Scott to friends, relatives and my clients, I even sent Linda flowers today, letting her know that she is "SIMPLY THE BEST"! I've purchase many new cars throughout the past 20 years, and I've NEVER felt this way. More