Suntrup Buick GMC

Holly/Enclave Holly McElroy was our sales person -- we asked for her after buying a car thru her last year. She once again was very helpful and patient thru the pr Holly McElroy was our sales person -- we asked for her after buying a car thru her last year. She once again was very helpful and patient thru the process. When we picked the car up, she walked thru the various navigation feature and the differences from the 2011 Enclave we traded in. Our new car buying and service experiences at Suntrup have always been first rate. More

Poor expanations, and nothing but an empty apology My wife and I got a car to lease from this location. We were made to believe our first payment was due a month later. We get a call saying it is late, My wife and I got a car to lease from this location. We were made to believe our first payment was due a month later. We get a call saying it is late, and we owe another lease payment. When I call; I talked to Stacy (who was actually helpful, but she is the only one), and she explained what happened. We were misinformed by the dealer Vivek, and David (the finance office with whom we spoke). Vivek led us to believe our first payment wouldn't be due for a month, and David didn't tell us anything about our deal. I got a call from the manager, but it was an empty apology. I didn't get any sense that he genuinely cared. The apology also doesn't change the fact we owe money for something that wasn't our mistake, and that the management didn't sound like they cared at all. I will not ever deal with this company, or it's affiliates again. I will tell anyone I know to do the same. Poor explanations and shady dealings were the reason we stopped going to our last dealership, and this dealership let us fall through the cracks just like the last. Thank you for renewing our lack of faith in car dealerships. More

Great Doug was very easy to work with and was very knowledgeable on all inventory. He got me into a new car that i love.Great service! Doug was very easy to work with and was very knowledgeable on all inventory. He got me into a new car that i love.Great service! More

Quick and easy Very very friendly staff. I began the buying process online and was immediately contacted the next business day with information. When I came into the Very very friendly staff. I began the buying process online and was immediately contacted the next business day with information. When I came into the dealership I had the best first time buyer experience with Eric and Stacey. I know she specifically worked very hard on getting my approval. More

Super HAPPY! We went in knowing what we wanted but still were nervous about the "hard sell" you expect when shopping for a car. What happened was just the opposite We went in knowing what we wanted but still were nervous about the "hard sell" you expect when shopping for a car. What happened was just the opposite. We were able to take our time and ask questions. It was comfortable and exciting from start to finish. We worked with Eric and then Stacey and they couldn't have been friendlier or more helpful. I highly recommend Suntrup Buick GMC. Buying a new vehicle should be an exciting day and for us - it was a day I will always remember. More

I would come back Super helpful. Worked with my budget. Very knowledgeable about their inventory. I'm definitely going to recommend this to my friends and family. Worke Super helpful. Worked with my budget. Very knowledgeable about their inventory. I'm definitely going to recommend this to my friends and family. Worked to get everything fixed when I asked. More

Awesome experience! Ryan Hove my sales person was very knowledgeable and worked hard to put me into the vehicle I wanted and didn't oversell me on something I didn't need Ryan Hove my sales person was very knowledgeable and worked hard to put me into the vehicle I wanted and didn't oversell me on something I didn't need. He was very professional and helped with setting everything up on my vehicle. The whole process was easy and I am very happy with my purchase. The finance manager also was able to get me a great interest rate and was professional as well. More

Excellent My sales guy Ryan Hove was very helpful and knowledge about the vehicle and made sure I got what I wanted. Larry Lewis my finance guy was also very he My sales guy Ryan Hove was very helpful and knowledge about the vehicle and made sure I got what I wanted. Larry Lewis my finance guy was also very helpful in getting the deal closed. Thanks guys for all your help. More

Friendly, they'll treat you right My wife and I came in knowing exactly what we wanted and worked with two salespersons, Hollie and Joe, both of which were extremely nice. Larry the fi My wife and I came in knowing exactly what we wanted and worked with two salespersons, Hollie and Joe, both of which were extremely nice. Larry the finance manager was equally pleasant. This was our second lease through Suntrup Buick GMC and won't hesitate to come back a third time. More

Great to work with I received a call from Suntrup to come in for a test drive and a $50.00 gift card, I told them at the time I was just 1/2 way done with my lease and s I received a call from Suntrup to come in for a test drive and a $50.00 gift card, I told them at the time I was just 1/2 way done with my lease and she said that was fine so we scheduled a time. When we got to the dealership we worked with Ryan Hove, we sat down and Ryan asked us a few questions and I told him we were just 1/2 way into our current lease and he said yes that we could not really do anything. Ryan said you can still take a test drive, we did have interest in the Envision because it was more the size that we wanted at the time we leased our Enclave. Ryan was very helpful gave us a full presentation of the Envision, when he knew we could not trade today. Ryan could have blown us off and moved on to someone else that he could make a sale with, instead he treated us as though we were buying today. I spent almost 30 years as a sales manager and I can tell you if I was still working I would have tried very hard to hire Ryan away from you. Very knowledgeable and helpful even showed us some things about our Enclave that we did not know. I hope Ryan is still with you when we are ready for our new lease. More