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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,939 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,939 reviews

September 04, 2024

Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! More

by TNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review! Working with you was such a pleasure, and we look forward to your next visit!

August 29, 2024

I felt welcomed and comfortable from the moment I stepped on the lot. There was zero pressure to make a purchase and all my questions were answered quickly and truthfully. The entire transactionwas a pleas More

by lauraloo1960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team appreciates your business and hopes to work with you again.

August 29, 2024

When I went into Sunset Ford, I knew what I wanted and Sunset had the right truck so it was a matter of developing a deal that satisfied both parties. Smooth and easy deal. More

by Stevo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! Our team enjoyed working with you, and we wish you many happy and safe miles. Come back and see us!

August 28, 2024

Adrian was very helpful. So was the finance guy. The car is working out fine. Love the safety features. More

by 1.jmellis.50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review and your business! Our team enjoyed having you here, and it's great to hear that they cared for you. We're here for any future needs!

August 28, 2024

Easiest dealing that I have ever done when buying a new vehicle. The credit junk was entirely over too much of a game they played. Way too long. Nap time. More

by cdj2610
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Sunset Ford of Waterloo responded

We appreciate the feedback and your business. Our team is here for any future needs!

August 27, 2024

Adrian was great to work with on getting our new 2024 Ford F-250. Thanks Adrian. More

by connievogt86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for your outstanding review and business! It was wonderful working with you, and we wish you many happy miles. Come back and see us!

August 27, 2024

Everyone we dealt with was very friendly and professional. They made the entire process easy and non stressful for the buyer. More

by ebrinkmann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business! Our team is here and we hope to see you again!

August 26, 2024

I was in need of a new (but not brand new) and reliable car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and More

by cassyboucher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we cannot thank you enough for your kind words and recommendation. We wish you many happy and safe miles and hope to see you again!

August 25, 2024

Never like spending that kind of money but the experience was fun and relaxing thanks to John, Bill and Andrew! More

by Rich Etling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business. Our team enjoyed working with you, and we wish you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

August 23, 2024

Joe was a good guy so a good truck I appreciate what he did for me thanks More

by lshevy303
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We're so happy to hear that Joe took care of you, and we wish you all the best. Thank you for choosing Sunset Ford of Waterloo!

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