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Sunset Ford of Waterloo
Waterloo, IL
2,152 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,152 reviews
August 25, 2026
Everyone was friendly and knowledgeable. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape. More
by lmc
August 25, 2026
I bought my Ford from Sunset Ford of Waterloo and had a great experience. The staff was professional, helpful, and made the entire buying process easy. I’m very happy with my purchase and would recommend t great experience. The staff was professional, helpful, and made the entire buying process easy. I’m very happy with my purchase and would recommend this dealership. More
by Mpoburyan
Employees Worked With
August 21, 2026
Very Friendly,professionable,knowledgeable and all around a good place. I cannot recommend this dealership enough. From start to finish was a great experience. This is coming from someone who’s not a fan of a good place. I cannot recommend this dealership enough. From start to finish was a great experience. This is coming from someone who’s not a fan of buying and dealing with dealerships. More
by smoneseven
Employees Worked With
August 19, 2026
Provided great service, and a very fair deal. Dealership was very patient and easy to work with! Dealership was very patient and easy to work with! More
by danielbreier26
August 19, 2026
Adrian was awesome to work with. The buying process went very smooth and they worked with me to get into the vehicle we wanted. The buying process went very smooth and they worked with me to get into the vehicle we wanted. More
by jeffkradford
August 18, 2026
I had a great experience at Sunset Ford of Waterloo. The staff was very friendly, professional, and helpful. They answered all my questions and made the process easy and stress-free. Highly recommend! The staff was very friendly, professional, and helpful. They answered all my questions and made the process easy and stress-free. Highly recommend! More
by nguyenhanhnguyen1981
Employees Worked With
August 18, 2026
I was very pleased with the service I got from Sunset Ford and Adrian from start to finish I was treated kindly and was thrilled with my car then and just as thrilled now would recommend them in a minute Ford and Adrian from start to finish I was treated kindly and was thrilled with my car then and just as thrilled now would recommend them in a minute to anyone who would ask my advice More
by NancyH
August 14, 2026
A very friendly atmosphere with zero pressure. Joe was exceptional and actual fun to hangout with prior to going to financing dept. All in all, the best dealership I have ever worked with. Joe was exceptional and actual fun to hangout with prior to going to financing dept. All in all, the best dealership I have ever worked with. More
by fezshade
