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Sunset Ford of Waterloo

Waterloo, IL

4.8
2,130 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 2,130 reviews

June 09, 2026

We had a great experience at Sunset Ford - Waterloo, IL. Our salesman (Joe Hill) was exceptionally easy to work with. Everyone we came in touch with was polite and professional. We are so glad we went to More

by rick.haas99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your busienss! Our team enjoyed having you here, and we wish you many happy and safe miles. Enjoy your vehicle and come back to see us!

June 08, 2026

Josh did a wonderful job! ! I would recommend him to anyone. The experience was great! More

by Mgrisham8423@bellsouth.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team is here for any future needs, and we wish you many happy miles. Enjoy your new vehicle and come back to see us. Thank you for choosing Sunset Ford of Waterloo!

June 06, 2026

Absolutely loved buying my tesla model 3 from Joe at sunset ford in Waterloo. He made the whole experience worth not only the money but the time as well. Joe made the process very easy and explained eve More

by brycelemp32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and recommendation! We were so happy to help you with your purchase, and our team is here for any future needs. Enjoy!

June 06, 2026

I had a really good experience at Sunset Ford in Waterloo. Joe was my salesman, and he was very helpful throughout the whole process. He answered all my questions, explained everything clearly, and More

by brycelemp32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and recommendation! We were so happy to help you with your purchase, and our team is here for any future needs. Enjoy!

June 02, 2026

Great experience at Sunset Ford in Waterloo. Friendly staff, transparent pricing, and a smooth buying process. The team was knowledgeable, helpful, and made everything stress-free. More

by jacksong310
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew White
Jun 02, 2026 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed having you here, and we wish you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

June 01, 2026

Adrian was great to work with and very very knowledgeable. I love my new ride. More

by boowink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and congratulations on your purchase! Come on back to see us!

May 28, 2026

The whole experience was timely, professional and enjoyable. Joe Hill was very honest and easy to deal with. I talked to several people at the dealership. The customer service/experience was top notc More

by Robert Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew White
Jun 01, 2026 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed having you here, and we appreciated the chance to earn your business. We wish you many happy miles, and we're here for any future needs!

May 28, 2026

Great experience, Salesman John and the entire staff was easy to work with. Would recommend! More

by Chevy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew White
Jun 01, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and recommendation! We'll see you next time.

May 21, 2026

Salesman (Joe) aware of moderate accident on vehicle but fails to mention to buyer. Reputable dealer would have said on initial day of test drive and negotiating price that the vehicle had been in a modera More

by Jwagner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2026 -

Sunset Ford of Waterloo responded

Jwagner, the AutoCheck History report is publicly available to all shoppers online. There is no intent to hide or deceive as this is a required document to have signed by any party purchasing the vehicle. Your first visit the vehicle was not here yet from the auction and following visits no one came inside to go over sales documents (e.g. prior use disclosure, history reports, buyer's guide, buyer's order, etc.). We are not forcing you to buy any vehicle that doesn't meet your expectations. We price the vehicles according to their condition, history, market comparisons, demand, supply, etc. This vehicle actually scores a 95 on the "AutoCheck Score" report; similar vehicles score between 91-96. We have a 4.6 Google Rating, a 4.8 DealerRater Rating, Joe is an outstanding employee and we have been helping the local community with automotive needs since 1912. We are in the business of full transparency in all transactions. If you would like to discuss this further, please call Pete Heutel, Owner at 314-393-9523. Here's a link to the vehicle that other buyers can view: https://www.sunsetfordwaterloo.com/inventory/used-2023-ford-expedition-xlt-4wd-sport-utility-1fmju1j82pea31102/ https://www.sunsetfordwaterloo.com/dealer-inspire-inventory/autocheck/?vin=1FMJU1J82PEA31102

May 21, 2026

Great salesman, i told John ries what i was looking for, he had two trucks on the lot that were exactly what i was looking for, i asked him to get me a price that i liked and the next day i brought a check More

by npawpaw1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your busienss! Our team truly enjoyed having you here, and we wish you many happy and safe miles. Enjoy your truck and come on back to see us!

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