Sunset Ford of Waterloo

Lonnie at Sunset Ford got my vehicle in the next day after needing a new tire. Very quick turn around and great service! after needing a new tire. Very quick turn around and great service! More

We were not expecting to buy a car that day but Joe Hill was helpful and convincing with professional information about the Bronco Sport! We really are enjoying it! If need a car go see Joe at Sunset Ford was helpful and convincing with professional information about the Bronco Sport! We really are enjoying it! If need a car go see Joe at Sunset Ford in Waterloo. More

Awesome service, knowledgeable and friendly environment. Love buying and supporting a home town business. Will definitely purchase another vehicle there. Love buying and supporting a home town business. Will definitely purchase another vehicle there. More

This dealership was very helpful in locating the exact vehicle we were looking for and bringing it to their lot. vehicle we were looking for and bringing it to their lot. More

Rude person. I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to a coworker that way and how is she getting away with it is beyond me. I hope I never have to deal with her and honestly don't think I'll be back! More

The team was exceptional. I felt my concerns were addressed as we negotiated the conditions of my new truck purchase. I didn't feel ignored, pushed, or dismissed. If you're lo I felt my concerns were addressed as we negotiated the conditions of my new truck purchase. I didn't feel ignored, pushed, or dismissed. If you're looking for a new Ford this is the place to go. Even though there is a dealership within walking distance of our home Sunset Ford was well worth the 25-minute drive. Thank you for making it easy. More

The best experience I have ever had purchasing a car. I went in to look and felt good enough to make a purchase quickly. Purchased, traded and financed all within 2 hours and left with the vehicle and I went in to look and felt good enough to make a purchase quickly. Purchased, traded and financed all within 2 hours and left with the vehicle and deal I wanted. I would recommend Joe, Kyle and Andrew to anybody! More

Lonnie Pope in the service area was very helpful and knowledgeable very friendly . Will be back for service on my vehicle. knowledgeable very friendly . Will be back for service on my vehicle. More

Lonnie speaks aggressively with customers. She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains if you schedule appointments online. She is consistently changes what she states is "Ford Policy" in regards to courtesy vehicles for repairs but refuses to provide anything in writing. Your sales staff is amazing and for that reason we will continue to come back. More

Lonnie is a fantastic service advisor. She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fa She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fact that several other dealerships are closer to home). More