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Sunset Ford of Waterloo
Waterloo, IL
1,938 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,938 reviews
October 11, 2024
We really enjoyed working with Sunset Ford to purchase our Ford Bronco Sport. They made the entire process easy and enjoyable. Joe, Kyle, and Andrew listened to what we wanted and made it all work withi our Ford Bronco Sport. They made the entire process easy and enjoyable. Joe, Kyle, and Andrew listened to what we wanted and made it all work within our timeframe. Thank you, gentlemen, for your professionalism and kindness. We highly recommend Sunset Ford of Waterloo. More
by sarakollbaum
October 04, 2024
Joe was awesome to work with - personable, knowledgeable, and did not pressure us into a decision! We will definitely recommend Joe and Sunset Ford to our friends and family! and did not pressure us into a decision! We will definitely recommend Joe and Sunset Ford to our friends and family! More
by naustin28
Employees Worked With
October 01, 2024
Adrian Fitch was a pleasure to deal with. I was an out of state buyer. He sent additional pictures of the vehicle I requested. Was prompt to respond to any questions. The sales manager Mr. B I was an out of state buyer. He sent additional pictures of the vehicle I requested. Was prompt to respond to any questions. The sales manager Mr. Brewer went above and beyond to help me return my loaner car. Finance was quick and efficient at their part as well. This I a small town dealership that offers the small town hospitality. More
by Zipzapzop
September 29, 2024
Joe took really good care of us and it was a really nice touch that he put a little card in the car saying thank you for purchasing this car. touch that he put a little card in the car saying thank you for purchasing this car. More
by madisonflamm
September 24, 2024
The process of reviewing, selecting and buying a new car from Joe Hill at Sunset Ford in Waterloo exceeded our expectations. The entire supporting staff from Kyle Brewer to Andrew White made the buying expe from Joe Hill at Sunset Ford in Waterloo exceeded our expectations. The entire supporting staff from Kyle Brewer to Andrew White made the buying experience friendly and professional. We have bought several cars over the years from Sunset Ford, and we strongly recommend them to anyone wanting to purchase a new car. Thank you, Joe, for a job well done. More
by GASmith
September 24, 2024
Excellent job! Well done!! Would definitely refer to friends or family! Salesmen were very professional! Well done!! Would definitely refer to friends or family! Salesmen were very professional! More
by Liuna196
September 21, 2024
They are very responsive to phone calls and texts. They do things in a timely manner. They do things in a timely manner. More
by cdaniels
September 16, 2024
Absolute gem of an experience. Felt no pressure walking in the door and all questions were answered! Super laid back approach Everyone form sales to finance was spectacular to d Felt no pressure walking in the door and all questions were answered! Super laid back approach Everyone form sales to finance was spectacular to deal with! Clients for life! More
by Row.luke820
September 12, 2024
Lonnie at Sunset Ford got my vehicle in the next day after needing a new tire. Very quick turn around and great service! after needing a new tire. Very quick turn around and great service! More
by Kiersten Cotter
Employees Worked With
