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Sunset Ford of Waterloo
Waterloo, IL
1,936 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,936 reviews
February 25, 2025
My husband and I had the best experience purchasing our brand new F250 from Sunset Ford Waterloo! Joe was very knowledgeable and was extremely easy to work with. If you are looking for an exceptional sal brand new F250 from Sunset Ford Waterloo! Joe was very knowledgeable and was extremely easy to work with. If you are looking for an exceptional salesman, Joe is your guy! This is the 2nd vehicle that we have purchased from Sunset Ford and will continue purchasing from them in the future. More
by strang03
February 19, 2025
I had a great experience purchasing my 2025 Ram truck. Joe & Kyle were easy to work with. The process went very smoothly. I wouldn’t hesitate to purchase from them again. Joe & Kyle were easy to work with. The process went very smoothly. I wouldn’t hesitate to purchase from them again. More
by jewrdw
February 17, 2025
Buying a car from Sunset is a pleasant experience. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. More
by mjones2004
Employees Worked With
February 11, 2025
These guys are awesome. Top notch service. I will bring all my business here from now on. Top notch service. I will bring all my business here from now on. More
by drejfit
February 10, 2025
John Ries was very nice to work with. Informative and knew all the features on the 2024 Escape. Explained all of the additional services such as paint protection being available. Informative and knew all the features on the 2024 Escape. Explained all of the additional services such as paint protection being available. More
by matthew.desantis
February 08, 2025
I rarely take the time to do a review, but my experience at Sunset Ford of Waterloo was so good that I felt I owed it to them. I did my research and found the vehicle I wanted on their website at a price lo at Sunset Ford of Waterloo was so good that I felt I owed it to them. I did my research and found the vehicle I wanted on their website at a price lower than I had seen anywhere else. I went in expecting that I would have to do a lot of haggling to get that price. Much to my surprise, their very first out-the-door offer was exactly as advertised. The salesman, John Ries, was professional, friendly and knowledgeable of all the features and functions of the vehicle. He made the buying experience pleasurable. More
by rick williams
February 05, 2025
John was very knowledgeable and helpful. I test drove several vehicles. He listened to what I was looking for. He was very laid back and not pushy. I test drove several vehicles. He listened to what I was looking for. He was very laid back and not pushy. More
by Jessica L
Employees Worked With
February 01, 2025
Great big shout out to Joe Hill, Kyle & Andrew for the great service we received today at Sunset Ford! These guys made the entire process so incredibly smooth from start to finish. We couldn’t be any happ great service we received today at Sunset Ford! These guys made the entire process so incredibly smooth from start to finish. We couldn’t be any happier & love the new ride! More
by nanasus11
January 30, 2025
John was very knowledgeable. He was helpful through every step of the process. Overall, great experience. He was helpful through every step of the process. Overall, great experience. More
by Alxamann
