Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,988 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,988 reviews
June 23, 2025
Sunset Ford Waterloo had exactly the car we were looking for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. T for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. Thank you Joe. More
by carole.buerman
June 20, 2025
My salesman , John Ries was super professional and polite . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sale . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sales manager, Kyle Brewer ,helped facilitate the sale in a timely and pleasant manner . More
by trekosh
June 20, 2025
Everyone was very friendly and professional. The entire process was easy and I was able to get the vehicle I wanted The entire process was easy and I was able to get the vehicle I wanted More
by glen
June 18, 2025
Sales dept is great We will be selling our new truck after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty w after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty work… I will not be spoken to in the manner she speaks after spending 60 plus thousand on a new truck after buying 6 plus ford trucks in the past. Such a shame. More
by Chuckles79
June 18, 2025
Sunset Ford is friendly, courteous, local and has convenient hours. We will be doing business there again convenient hours. We will be doing business there again More
by jgarleb
June 18, 2025
Dropped my vehicle off for service and experienced Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up service tickets and offer suggestions and support simultaneously. You helped with a loaner and made sure my husband arrived for his cardiologist appointment in St. Louis. Lonnie Mosbacher. More
by Vicwagner1982
Employees Worked With
June 13, 2025
I knew that I wanted a new truck and didn’t want it to be a hassle. That’s why I went to Sunset. They did not disappoint! Thanks Joe and the entire staff! a hassle. That’s why I went to Sunset. They did not disappoint! Thanks Joe and the entire staff! More
by doug.taake
June 09, 2025
Quick and simple process for buying a pre owned vehicle. Was in and out within 2 hours. Was in and out within 2 hours. More
by chadboyette
