Sunset Ford of Waterloo

This has to be my best car buying experience ever! We walked in one night close to closing time and Jerry Edwards was more than willing to stick around to show us what he had to offer. Since we didn’t f walked in one night close to closing time and Jerry Edwards was more than willing to stick around to show us what he had to offer. Since we didn’t find anything on the lot that we liked, Jerry went above and beyond to track down the exact car that we wanted. We came back, worked with Mike Rich for pricing and financing and finished the deal up with Mike Carr. We drove home in our brand new CLEAN Ford Escape. We look forward to stopping by for our free car washes and our future service and maintenance. More

They made buying a car a pleasant experience. They were fair and very helpful. Their service department is excellent and they are a local dealership. Ford is truely an American car company. fair and very helpful. Their service department is excellent and they are a local dealership. Ford is truely an American car company. More

We bought our 2014 Ford Escape two weeks ago and we just love it!!! It gets great gas mileage and is so much fun to drive..... This is the third vehicle we have purchased from Sunset and dealing with Geor love it!!! It gets great gas mileage and is so much fun to drive..... This is the third vehicle we have purchased from Sunset and dealing with George and Mike made for a easy and pleasurable buying experience....I bet you can't say that to often about buying a car!!! We would definitely recommend Sunset for your next vehicle purchase...... D. & M.G. Ketten More

I am very pleased with my experience with this dealership. Everyone was very friendly and helpful. I would highly recommend this dealership to anyone and will be recommending them to my family and dealership. Everyone was very friendly and helpful. I would highly recommend this dealership to anyone and will be recommending them to my family and friends. More

This was an exceptional buying experience from Sunset Ford. I have bought many vehicles through out my life. This was by far the most pleasant buying experiece I have ever had. I would like to thank Mike Ford. I have bought many vehicles through out my life. This was by far the most pleasant buying experiece I have ever had. I would like to thank Mike Rich and Mike Carr for this. I would also like to mention the people in service Rob and Cindy. Also I want to thank Terry for the exceptional cleanup of my new Ford Truck. Thanks and keep up the good work!!!!! Al & Kandi Vincent More

On June 07/2013 our family was heading down to Disney World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by flagging us on the highway , so we got off at nearest exit and called Ford Roadside assistance , which the person answered the phone was having an off day and was very rude and then I called Mike @ Sunset to ask for guidance on how to proceed to the nearest dealer for Service to be performed. After trying to find a car or truck rental facility on Saturday after 3pm is very difficult , we find one and got back off to Disney World in Orlando and had a great time with the Waterloo High School marching Bulldogs playing in the electric parade. We headed back to Byron to pick up our Ford F-150 from the Brannen ford dealer that fixed our transmission , I had called Ford Roadside assistance to ask how to process my claim and submitting such claim my claim was denied. At this time me and my wife was very upset and I called back to Mike Rich @ Sunset Ford and explained our situation after listening to our whole story , he got with Pete Heutel the owner of this dealership and the Service department claims division of his Missouri branch and Ford Motor company was able to get our claim accepted and processed. I would like to take this opportunity to Thank everyone @ Sunset Ford in Waterloo Illinois for them taking action when needed to help there customer that used to only buy form Chevrolet. ( Great Job everyone ) More

We appreciated the courtesy and professionalism displayed by our salesperson, Brett Bergman. He was very knowledgable about Ford, and we felt very comfortable dealing with him. I would highly recommend him by our salesperson, Brett Bergman. He was very knowledgable about Ford, and we felt very comfortable dealing with him. I would highly recommend him to anyone interested in buying a new car. More

I have used this dealership frequently to buy parts for our vehicles where I work and Jon has been very helpful in getting me the parts I needed in a very timely manner, helping me determine the parts I ne our vehicles where I work and Jon has been very helpful in getting me the parts I needed in a very timely manner, helping me determine the parts I needed and notifying me when my parts were in. More

Great parts guy knows what your looking for even when you dont! Always gives us great service. A truly caring person not found often enough these days ! dont! Always gives us great service. A truly caring person not found often enough these days ! More

We had a great experience with Sunset Ford of Waterloo Bob Thomas was great very helpful with helping us find the right car that we wanted Great Job! Bob Thomas was great very helpful with helping us find the right car that we wanted Great Job! More