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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,938 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,938 reviews

November 02, 2013

We had a great experience! Jerry is very knowledgable and works to get the best deals for his clients! Thank you and we love our Traverse!!! More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Nov 04, 2013 -

Sunset Ford of Waterloo responded

Thank you for letting us know how well your most recent visit was with us. We look forward to providing quality service for you again in the future. Enjoy your new Traverse! Feel free to let us know if you have any questions or concerns along the way. In the meantime, find us on Facebook & Twitter for the most up to date savings going on in our service department! Thank you, Pete Heutel General Manager

November 01, 2013

Had a great experience with Sunset Ford of Waterloo. Bob was extremely responsive to my emails, always getting back to me quickly. I was able to negotiate a good price with him, and when we still hesitated More

by EileenLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Nov 01, 2013 -

Sunset Ford of Waterloo responded

Eileen- Thank you for reaching out to us. It's great to hear our team provided the necessary help you were looking for. Enjoy your new vehicle and please let us know if there's anything else that we can do for you. In the meantime, be sure to visit us on Facebook & Twitter for the most up to date deals we have going on in our service department! Thank you, Pete Heutel General Manager

November 01, 2013

I only put "good" for Price as you can never get a vehicle cheap enough:), but the sales side of it was great, Brett truly understood our needs and met or exceeded on everything we asked. Buy lo More

by Shingleoaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Nov 01, 2013 -

Shingleoaks responded

Missed the line on Overall experience, should also be a 5.

Nov 01, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time out of your day to share your most recent experience with all of us. We thank you for your approval and becoming part of our Sunset Ford Family. Feel free to contact us if you have any questions or concerns. Also, be sure to find the latest deals by following us on Facebook! Thank you, Pete Heutel General Manager

October 31, 2013

Jerry Edwards provided a possitive experience when seeking a used vehicle. He was friendly, knowledgeable and went above and beyond to provide excellent service to us. I would definately buy a vehic More

by charraff5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
October 28, 2013

my over all exp with sunset ford was very ezzy goin no pressure just look around enjoy it , sales person was very pleasant no hassles , I highly recommend them for any auto needs thx sunset More

by bdbrewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2013 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to let us know how we're doing. Thank you so much for sharing your wonderful experience with all of us. Let us know if there's anything else that we can do for you and your automotive needs in the future. Be sure to visit us on Facebook & Twitter for the most up to date deals we have going on in our service department! Thank you, Pete Heutel General Manager

October 25, 2013

For a first time Truck buyer this is probably the best dealership i could have gone too! Everyone who helped was extreamy healpfull and friendly. They will do anything they can to have you drive away in t More

by SJP1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Oct 28, 2013 -

Sunset Ford of Waterloo responded

Hello, Thank you very much for both your patronage and this outstanding review! I am delighted to hear that you had such an outstanding shopping experience with us and that you found everyone to be so helpful. Buying your first truck is a very significant event, and we are very proud that you chose Sunset Ford of Waterloo to help you with that decision! If there is anything else that we can do for you, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Thank you, Pete Heutel General Manager

October 15, 2013

Phenomenal experience. No pressure from Brett or the sales staff. They were great to work with and will definitly be recomending to my friends and family to buy from Sunset. I couldn't be happier with More

by krrow2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Oct 16, 2013 -

Sunset Ford of Waterloo responded

Hi Kyle, Thank you for taking the time to review us. We love hearing from our customers and are delighted to hear about your great experience. Please let us know if there is anything else we can help you with. Thank you, Pete Heutel, General Manager

October 13, 2013

I can honestly say that I have never worked with a dealer that was as dedicated to pleasing their clients as Sunset Ford was. Mike, Mike and Brett were great. From in the parking lot to out the door, with a More

by bryongreene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Oct 14, 2013 -

Sunset Ford of Waterloo responded

Thank you for your kind words and congratulations on your new truck! Please let us know if there is anything else we can help you with. We look forward to working with you again soon. Drive safe, Pete Heutel, General Manager

October 13, 2013

Overall best experience I’ve had purchasing a vehicle. The Sunset Ford team, Brett Bergman, Jerry Edwards, Mike Rich, & Mike Carr are very professional & knowledgeable-making it an enjoyable experience. More

by rrdake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Rich, Mike Carr
Oct 14, 2013 -

Sunset Ford of Waterloo responded

We have a great team here and we are happy to hear that they were able to help you get into your new truck! Please let us know if there is anything else we can help you with. Thank you for your review, Pete Heutel, General Manager

October 09, 2013

Had a great experience at Sunset Ford in Waterloo, IL. Worked with George Schneider, Sales, who was very knowledgable and a pleasure to work with in accomplishing my purchase of a 2013 Ford Edge. Kudos t More

by waterloo39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Oct 09, 2013 -

Sunset Ford of Waterloo responded

Congratulations on your new 2013 Ford Edge! We have a great team here and we are happy to hear about your awesome experience. Please let us know if there is anything else we can help you with. We look forward to working with you again. Sincerely, Pete Heutel, General Manager

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