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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,938 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,938 reviews

March 03, 2014

This is the second car I have bought from Brett. He kept my budget in mind and worked very hard to make sure I drove off the lot in the car I wanted. He was prepared for all of my questions and answered ea More

by SRenee1011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Mar 12, 2014 -

Sunset Ford of Waterloo responded

Thank you for being a part of the Sunset Ford of Waterloo family. It's great to hear that you had a great visit with our team here. We look forward to doing business with you again in the future. Please don't hesitate to contact us if you have any questions or concerns along the way. Also, follow us on Facebook and on Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

March 02, 2014

The service was superb. Everyone was friendly, knowledgeable and will to help. They answered all of my questions, quick to return phone calls and offered timely, professional and efficient service More

by nette702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Mar 12, 2014 -

Sunset Ford of Waterloo responded

Thanks so much for going out of your way to write this great review! I am happy to hear that our entire team was patient and accommodating throughout your purchase. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, Pete Heutel, General Manager

February 27, 2014

Everyone I talked to were friendly. They were eager to work with me and meet my goals in a new vehicle. I called first and talked with George. He was very friendly on the phone and made my decision to do More

by sonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Feb 28, 2014 -

Sunset Ford of Waterloo responded

Thank you for taking the time out of your day to let us know how we're doing. It's great to hear you recently enjoyed your visit with us. Our team looks forward to helping you out again during your next visit. Please let us know if there's anything else that we can do to help with your automotive needs, Also, find us on Facebook and Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

February 27, 2014

The customer service was awesome, Jerry & Brett were great to work with in the purchase of our 2009 Ford Focus. Mike, the finance manager, helped through all the paperwork with our online financing pack More

by dave_strom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Rich, Mike Carr
February 24, 2014

My experience at Sunset Ford of Waterloo was wonderful. My fiancee took a look at all the dealerships around St. Louis and found that sunset had far better prices than any of its competitors as well as a b More

by wbommarito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Feb 25, 2014 -

Sunset Ford of Waterloo responded

It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Don't forget to head on over to our Facebook and Twitter pages for exclusive offers. Best, Pete Heutel, General Manager

February 24, 2014

This is the most wonderful group of people that I have dealt with. Everyone of the gentleman that I dealt with was wonderful. I had an interesting situation and these three guys helped me get into two n More

by Dzellerman23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr
Feb 25, 2014 -

Sunset Ford of Waterloo responded

It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Best, Pete Heutel, General Manager

February 20, 2014

We went in to get an expensive repair on my 2004 Ford F150. We were expecting the worse and decided to see if buying a brand new vehicle would be a better option. We had already looked into getting a lo More

by dbdynasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr
Feb 20, 2014 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership. We hope that you will continue to come to us for any of your automotive needs. Follow us on Facebook and Twitter to stay current on our latest news and special offers. Best, Pete Heutel, General Manager

February 12, 2014

Brett was great, he helped us out a lot when buying our new Ford Focus from our old focus. We have grand kids that could have explained our Focus, but Brett wanted to make sure we knew everything. Thanks B More

by sksteinmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Feb 12, 2014 -

Sunset Ford of Waterloo responded

Thank you so much for the positive feedback. It's great to hear that we have your approval when it comes to your automotive needs. Enjoy your new Focus and we look forward to helping you out again in the future. Also, be sure to visit us online and on our Facebook page for the most up to date savings we have going on! Best, Pete Heutel, General Manager

February 02, 2014

My salesman, Brett Bergman was very friendly, helpful, and knowledgeable! Then Mike Rich was great for the financing and Brandon Kopp did a great job cleaning my new truck. I have bought several vehicles More

by tdaws1032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kopp, Brett Bergman, Mike Rich
Feb 03, 2014 -

Sunset Ford of Waterloo responded

Thank you for the wonderful review. It's so great to hear that you've been a loyal customer of ours for that amount of time! We're positive that you'll enjoy your new vehicle for a number of years. Let us know if there's anything else that we can do for you. Also, check out the latest deals by following us on Facebook and on Twitter! Best, Pete Heutel, General Manager

January 05, 2014

My wife and I purchased a used vehicle from Sunset Ford of Waterloo and the experience was wonderful. We reside in Jefferson County MO and the hospitality provided to us and our kids were great. A special More

by shanefrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jan 13, 2014 -

Sunset Ford of Waterloo responded

Shane- We appreciate the terrific review. It's great to hear you and your family had a wonderful visit with our team here at Sunset Ford of Waterloo recently. Enjoy your new vehicle! Please contact us if you have any questions or concerns. Also, find us on Facebook & Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

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