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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,939 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,939 reviews

April 15, 2014

I would highly recommend the Sunset team. Had to be the best experience I’ve had purchasing a vehicle. The Sunset Ford team; Brett Bergman and Mike Rich are very professional & knowledgeable More

by rscotth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Apr 15, 2014 -

Sunset Ford of Waterloo responded

We appreciate you taking the time out of your day to let us know how your recent experience was with us at Sunset Ford. I'm glad we were able to help you find the car you were looking for. Please let us know if you need help with anything else in the future! Best, Pete Heutel, General Manager

April 14, 2014

Jerry is the best!!! My husband and I just purchased a car at Sunset Ford and Jerry was our salesman. He was so great to work with. He is very friendly and helpful. We loo More

by Jgscheib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, Jerry Edwards
Apr 15, 2014 -

Sunset Ford of Waterloo responded

It's a pleasure to hear from you. Thank you for sharing your experience with all of us. We're positive that you and your husband will enjoy your new car for a number of years. Please let us know if there's anything else that we can do to help in the future! Best, Pete Heutel, General Manager

April 14, 2014

sunset ford waterloo, il. #1 great teamwork, very knowledgeable, very friendly, great service, fantastic pricing, willing to call by telephone or by e-mail to follow up with any f More

by ddmuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Apr 15, 2014 -

Sunset Ford of Waterloo responded

Our team appreciates the positive feedback. It was a pleasure being able to assist you with your automotive needs. We look forward to a long and lasting working relationship with you in the future. Enjoy your new car and feel free to reach out to us again if you have any questions or concerns. Best, Pete Heutel, General Manager

April 09, 2014

Great price, friendly, easy I came from St. Louis to Waterloo to look at a really well-priced used Toyota. The staff was really friendly and not at all the sort of over-the-top More

by matt547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr
Apr 10, 2014 -

Sunset Ford of Waterloo responded

Matt- Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Sunset Ford of Waterloo. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best, Pete Heutel, General Manager

March 31, 2014

Great dealership. Brett Bergman is our salesman (he sold us 4 vehicles). Brett is very knowledgeable and makes the car buying experience fun and entertaining. Mike and Pete will do their very best to get y More

by CWolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Apr 10, 2014 -

Sunset Ford of Waterloo responded

On behalf of our entire team I would like to thank you for trusting Brett and the rest of our team at Sunset Ford of Waterloo with your vehicle needs time after time! I am so happy to hear that we have been there for you throughout your vehicle ownership We look forward to seeing you again soon! Best, Pete Heutel, General Manager

March 22, 2014

Jerry Edwards was the salesperson who helped us in purchasing a first car for our eldest son. The customer service was exceptional! Jerry made the whole experience very pleasant. More

by buyerofcars77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Apr 10, 2014 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this review and rating! Our number one goal is providing our guests with an accommodating and relaxing atmosphere. I am glad to hear this was extended to you and your family. We hope to see you again for your sales or service needs. Tell your son to enjoy his new vehicle! Best, Pete Heutel, General Manager

March 21, 2014

we bought 2 new fords from Brett we like them very much and Brett had to work for it. He went out of his way to go and get our second truck. More

by bfarmsupply
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Apr 10, 2014 -

Sunset Ford of Waterloo responded

Thank you for being a loyal customer of Sunset Ford of Waterloo. It's great to hear you and your family keep coming back to us with your automotive needs. We look forward to continuing this great working relationship for a very long time. Don't forget to visit us on Facebook and on Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

March 20, 2014

My sales person was very knowledgeable in helping me choose my vehicle. He guided me through all the controls and how to operate my vehicle with the professional know how I expect from a dealership of h More

by jack21034
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2014 -

Sunset Ford of Waterloo responded

Thanks so much for going out of your way to write this great review! I am happy to hear that our entire team was patient and accommodating throughout your purchase. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, Pete Heutel, General Manager

March 19, 2014

Jerry was very helpful all my questions, that I had on my purchase, I would strongly recommend him and Sunset Ford , to friends and family More

by Langsdorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Mar 20, 2014 -

Sunset Ford of Waterloo responded

At Sunset Ford of Waterloo we make it a goal to always provide the best customer service in the business. I'm thrilled to hear that our team was able to meet this standard and that you had a stress-free and enjoyable experience. We welcome you to the Precision Family and hope that you'll contact us with any questions about your vehicle. Also, take a look at our Facebook and Twitter pages for great deals on service. Best, Pete Heutel, General Manager

March 15, 2014

This is the first time we did business with this dealership. Needless to say, we were very impressed. Everyone we worked with was very friendly and courteous. They took their time to answer all o More

by firnkesd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Mar 17, 2014 -

Sunset Ford of Waterloo responded

Thanks for the review! We're proud to offer our customers a pressure-free shopping experience. I'm glad to hear that was the case for you on your visit to our dealership. Please enjoy your new vehicle and let us know if there's anything else that we can do to help in the future! Best, Pete Heutel, General Manager

Mar 20, 2014 -

Sunset Ford of Waterloo responded

Thank you for this great review! We certainly appreciate your business as well as your recommendations! We anticipate servicing you and all of your automotive needs in the future. In the meantime, be sure to like and follow us on Facebook and Twitter for special deals and coupons. Best, Pete Heutel, General Manager

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