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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,939 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,939 reviews

June 15, 2014

Great job! Jerry and Mike helped my wife and I lease two new F150 trucks. They were both very friendly and helpful. Keep up the good work, gentlemen! More

by forestermark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
June 10, 2014

Amazing The guys that helped me get my new Fusion were so extremely helpful. The answered any questions I had and made all decisions to lean towards the car More

by BlitzMaster38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
June 07, 2014

GREAT EXPERIENCE! This was my second automobile I purchased from Sunset Ford of Waterloo. It was a smooth and fair buying experience. Jerry Edwards was an extremely h More

by bergie44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Jun 09, 2014 -

Sunset Ford of Waterloo responded

Bob and Rose, it was a pleasure to read about your car buying experience at Sunset Ford of Waterloo. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It is delightful to know that Jerry was able to provide you with such a memorable and outstanding experience and that Mike was a great help to you too. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Pete Heutel, General Manager  

June 04, 2014

Jerry Edwards and Bob Thomas Jerry and Bob were two of the friendliest and most helpful salesman I have ever dealt with I would definitely recommend them to anyone anytime. If one More

by Schwarze2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Carr
Jun 04, 2014 -

Sunset Ford of Waterloo responded

Hi and thanks for your kind words! We are thrilled that Jerry and Bob have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you for your recommendation and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Best, Pete Heutel, General Manager

May 31, 2014

Thanks Jerry Jerry was the best I will recommend him to anyone that I know is needing a new or used car he was very helpful and really knew his stuff More

by whitneyrparker89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Jun 02, 2014 -

Sunset Ford of Waterloo responded

Congratulations on your brand new purchase! Jerry is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Best, Pete Heutel, General Manager

May 29, 2014

Best dealership/dealer ever! I have bought 2 cars from Jerry. He is absolutely the best salesperson I have ever had the privilege of working with! Awesome job guys!! More

by karlgsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
May 29, 2014 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, Karl!  Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Jerry was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review.  It's fantastic that we have earned your trust and business; we look very forward to seeing you again in the future! Best, Pete Heutel, General Manager

May 28, 2014

2nd purchase from Sunset This was my second purchase from Brett at Sunset. I would highly, HIGHLY recommend stopping in and talking to him the next time you have to purchase a More

by lyth85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
May 29, 2014 -

Sunset Ford of Waterloo responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! I am very glad that Brett was great help to you. Thank you for your recommendation as well. Please come back and see us again in the future with anything else you might need. Take care! Best, Pete Heutel, General Manager

May 27, 2014

hardest working to get you what you want! The guys at sunset ford did am amazing job of getting me my new car they made sure I was always in constant contact and I knew exactly what they knew. More

by jhall0405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
May 28, 2014 -

Sunset Ford of Waterloo responded

We appreciate you taking time to leave us a great review. We are pleased to hear our personnel did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call. Best, Pete Heutel, General Manager

May 27, 2014

Awesome experience! This was a great car buying experience. We were looking for a way to lower our payment while trading in my husbands truck on a more cost efficient car More

by mrshall1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
May 28, 2014 -

Sunset Ford of Waterloo responded

I am happy to hear that your time spent with Sunset Ford of Waterloo was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new purchased vehicle. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Best, Pete Heutel, General Manager

May 23, 2014

Best car purchase experience ever! This was the easiest car purchasing experience I've ever had. Brett & Mike were great! I told Brett what I wanted & I got exactly that! More

by Luvs2escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
May 27, 2014 -

Sunset Ford of Waterloo responded

Your glowing review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Oxmoor Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Pete Heutel, General Manager

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