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Sunset Ford of Waterloo
Waterloo, IL
1,939 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,939 reviews
August 05, 2014
New car purchase review My car buying experience was really good. I put it off for months, just because I hate going through the process. George Schneider was extremely ea My car buying experience was really good. I put it off for months, just because I hate going through the process. George Schneider was extremely easy to work with. Mike Carr also was really a good guy to work with. I never felt pressured or uneasy in the decision I was making. Would definetly recommend the dealership to other friends, and family. More
by mjh1016
Employees Worked With
George Schneider, Mike Carr
August 03, 2014
Gerri Cortner Had a very pleasant experience dealing with Jerry Edwards. He was very helpful and never preasured me into buying. He went over everything on the truc Had a very pleasant experience dealing with Jerry Edwards. He was very helpful and never preasured me into buying. He went over everything on the truck that I needed to know. Love my new F-350 and working with Jerry and the people at sunset. More
by cortner
Employees Worked With
Jerry Edwards
July 23, 2014
A pleasant buying experience! I responded to their website for a quote on a particular model. Brett Bergman got back to me in a timely manner and had several e-mail exchanges as I I responded to their website for a quote on a particular model. Brett Bergman got back to me in a timely manner and had several e-mail exchanges as I had all of my questions answered. We scheduled to meet on Saturday, July 19. Prior to my arrival, I asked Brett to make me an offer I could not refuse. I am now the proud owner of a 2014 Triple Black Mustang GT, CS package. I must admit, buying cars has always been a game-playing experience. Buying from Brett and Sunset was a very nice experience. Everyone was professional amd pleasant. Going back and forth with a manager in order to close the deal was not necessary. I woud not hesitate to recommend Sunset and Brett to anyone looking to work with a very pleasant dealer. More
by jeregood
Employees Worked With
Brett Bergman
July 11, 2014
Mike Rich is awesome My husband and I purchased a Ford 150 in April of this year. When we took possession of the truck, ther were a few dings on the doors. Mike arranged My husband and I purchased a Ford 150 in April of this year. When we took possession of the truck, ther were a few dings on the doors. Mike arranged to have the dings removed. Mike is a pleasure to work with and I truly feels he has the customer's best interest at heart. You simply cannot find a better representative for your company. Colette More
by crazycuzn
Employees Worked With
Mike Rich
July 10, 2014
Explorere purchase This was one of the best experiences I have had in 40+ years of buying cars/trucks. Brett B was great to work with, took his time and showed us every This was one of the best experiences I have had in 40+ years of buying cars/trucks. Brett B was great to work with, took his time and showed us everything that we needed to know and then some. He was attentive to our request/questions and went the extra mile. Sunset Ford in Waterloo has earned a new customer! More
by rickert_56
Employees Worked With
Brett Bergman, Mike Carr
July 10, 2014
my Fancy Escape Titanium! love love my new Escape. George and Mike were friendly and helpful! There was no pressure which if I get that type of treatment I walk. love love my new Escape. George and Mike were friendly and helpful! There was no pressure which if I get that type of treatment I walk. More
by dd0224
Employees Worked With
George Schneider, Mike Carr
July 02, 2014
New F150 Brett Bergman helped us purchase our new F150. He was very knowledgeable and was able to help us make a very good deal. He made sure we were comfor Brett Bergman helped us purchase our new F150. He was very knowledgeable and was able to help us make a very good deal. He made sure we were comfortable with our purchase and took great care of us through thee process. The entire team at Sunset Ford Waterloo are great! They really take care of us with all aspects of the dealership. Whether that is repairs and maintenance of the purchase of a new vehicle. Truly the best dealership we have dealt with. I would not hesitate to purchase another vehicle from them, or take my new F150 there for maintenance and service. They are the best!! More
by pasmith789
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
June 29, 2014
new truck friendly sales people, was able to answer all my questions about the truck. helpful to work out payment plans, and set the truck up to drive off the friendly sales people, was able to answer all my questions about the truck. helpful to work out payment plans, and set the truck up to drive off the lot More
by jwlepp
Employees Worked With
Mike Rich, Mike Carr
June 16, 2014
**Wow!** I didn't even know I was really interested in a new vehicle. My husband purchased from Sunset and I laughingly said, "Why don't you ask your salesman I didn't even know I was really interested in a new vehicle. My husband purchased from Sunset and I laughingly said, "Why don't you ask your salesman about my truck and a trade-in." He did and I have a 2014 f-150! There was never any pressure...no one tried to get me to "go a little higher" on a payment and no one talked down to me as a woman in a dealership. I feel like I made three new friends and drove away in a new truck. It's amazing to find a company that still does business this way. Awesome group pf guys!!! Thank you! More
by lbgrueber
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
June 15, 2014
Great Experience in buying a New Car My husband and I went to Sunset Ford in Waterloo, Illinois hoping to purchase a new car. We were both extremely satisfied with the entire experience! My husband and I went to Sunset Ford in Waterloo, Illinois hoping to purchase a new car. We were both extremely satisfied with the entire experience! Our salesman, Bob Thomas, was courteous and efficient! We have been to some dealerships who won't consider dealing with you, that was not the case at Sunset. They worked out a deal that we were both happy with! I can truy say I am so glad we went to Sunset! I would recommend this dealership to anyone looking to purchase a car!! Thank you all so much--I absolutely love my new Ford Escape! Sincerely, Mrs. Linalu Smith More
by Schnippy
Employees Worked With
George Schneider, Mike Rich, Mike Carr
