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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,940 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,940 reviews

October 24, 2014

great buying experience. I bought a new Ford Escape from sunset Ford if Waterloo, this was my first real car buying experience. Everyone was very nice, they even trucked in th More

by Heather Schultheis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Oct 27, 2014 -

Sunset Ford of Waterloo responded

Thanks for your feedback! We're happy we could get you into the exact car you were looking for and make the process easy and enjoyable. We'll see you next time!

October 23, 2014

Great Dealership I have purchased 3 vehicles from Sunset Ford. Working with Jerry Edwards & and Mike Rich has been a wonderful experience. Great people, Great pricin More

by Semi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Oct 23, 2014 -

Sunset Ford of Waterloo responded

We truly appreciate your loyalty and your kind words! We'll be sure to pass your feedback along, and if there's anything else we can do, just give us a call.

October 09, 2014

Just What I Was Looking For I was driving past on my way to St Louis to car shop and decided at the last minute to pull in and see what Sunset Ford had to offer. I drove away wi More

by curlyque409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Oct 09, 2014 -

Sunset Ford of Waterloo responded

Thanks for taking the time to write a review! We're glad we could get you in, out and on your way in the car you were looking for. If there's anything else we can do, don't hesitate to ask!

October 04, 2014

Went in for an oil change and got a new car???? What a difference a oil change makes. I went to get my oil change and was looking at just some of the cars. Jerry Edwards came up to me and we starte More

by kelkatnoh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards
Oct 06, 2014 -

Sunset Ford of Waterloo responded

We appreciate your feedback, and are humbled by your loyalty to both our sales and service departments. We hope you enjoy your Explorer, and we'll see you next time you need service!

September 29, 2014

Used Car Purchase This was our first visit to the dealership and we couldn't be more pleased. Jeff Bakken worked with us to find a used car in great shape with low mile More

by ronatd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Sep 29, 2014 -

Sunset Ford of Waterloo responded

We're so glad you chose us, and we thank you for the feedback! We're happy to hear we could get you into the right car, and we'll see you next time!

September 26, 2014

Happy Truck Owner I have found that buying a new car/truck has always been a rather stressful experience. Even though I knew I had to, I was not looking forward to thi More

by dogiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Sep 26, 2014 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your feedback with us! We're so glad to hear we could turn something you were dreading into an enjoyable experience. We hope you're loving your new truck, and that you'll keep in touch if there's anything else we can help you with!

September 25, 2014

Pleasant Experience I have always been dreaded researching and dealing with salesmen and dealerships when purchasing a vehicle. However, Jerry Edwards made it a very info More

by melon105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry Edwards, Mike Carr
Sep 25, 2014 -

Sunset Ford of Waterloo responded

Thanks for the feedback! We're happy to hear we could get you into the exact vehicle you were looking for and make the process easy and enjoyable.

September 25, 2014

Liked them so much we bought another car from them! We just purchased our second vehicle from Sunset. Working with Mike Rich was a very easy process, and they treat you right! They stayed over an hour More

by klkloever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Sep 25, 2014 -

Sunset Ford of Waterloo responded

We truly appreciate your repeat business and your kind words. We always try to make the car buying process fun, and we're glad we could do that for you. We hope to see you next time!

September 25, 2014

Professional Staff Mike Rich and Brett Bergman are professional and easy to work with. Mike was always extremely responsive and prompt with replies and Brett took the t More

by KJK_L98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Sep 25, 2014 -

Sunset Ford of Waterloo responded

Thanks for sharing your kind words! We're glad we could fully explain your new F-150 and we hope you're enjoying the truck! We'll see you next time!

September 22, 2014

Second F150 purchased from Brett Bergman Until I met Brett I had never had a pleasant car buying experience. It was always something I dreaded! Getting a new car/truck is something that shoul More

by dwoelfel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Sep 22, 2014 -

Sunset Ford of Waterloo responded

Thanks for the feedback! We truly appreciate your loyalty and your kind words. If there's anything else we can help you with, please don't hesitate to reach out to us!

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