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Sunset Ford of Waterloo
Waterloo, IL
1,919 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,919 reviews
February 01, 2025
Great big shout out to Joe Hill, Kyle & Andrew for the great service we received today at Sunset Ford! These guys made the entire process so incredibly smooth from start to finish. We couldn’t be any happ great service we received today at Sunset Ford! These guys made the entire process so incredibly smooth from start to finish. We couldn’t be any happier & love the new ride! More
by nanasus11
January 30, 2025
John was very knowledgeable. He was helpful through every step of the process. Overall, great experience. He was helpful through every step of the process. Overall, great experience. More
by Alxamann
January 09, 2025
I wish I could give this dealer and Joe more than 5 stars. I've bought several new cars and have NEVER had an experience this easy. The price I saw online was the price I was given. No tricks, no gimmi stars. I've bought several new cars and have NEVER had an experience this easy. The price I saw online was the price I was given. No tricks, no gimmicks, just great honest people! Once the price was settled and my credit app was approved, I drove 150 miles to pick up. I kept waiting for a catch, but there never was one. Joe was waiting for me at the door and he and Andrew had me in and out of signing within an hour! I am still in awe! These guys are car sales superheroes! I will be back for any new car needs despite them being so far away! Thank you so much Joe and Andrew! You're the absolute BEST!!! More
by qtpie0516
January 04, 2025
Joe is amazing. Very friendly and professional. Staff at Sunset is fantastic. Explained everything fully and understandable. Great job guys! Very friendly and professional. Staff at Sunset is fantastic. Explained everything fully and understandable. Great job guys! More
by bob.zipfel
December 31, 2024
Bought car over the phone, they picked me up at airport, no complaints. Drove home no complaints. Drove home More
by Deanbrown027
December 29, 2024
Upfront, honest and made the whole process of buying very easy. John the salesman was thorough and went over every detail of my vehicle. easy. John the salesman was thorough and went over every detail of my vehicle. More
by g.smith
December 28, 2024
John was extremely helpful and answered all my questions. He allowed me to test drive multiple cars to ensure I was picking the right one for me. He was patient and never seemed putout by my requests and que He allowed me to test drive multiple cars to ensure I was picking the right one for me. He was patient and never seemed putout by my requests and questions. More
by Alyssa
Employees Worked With
December 28, 2024
I felt they werevery friendly and honest with. me. I liked the feel of a small dealership and not being rushed. into anything. I love my new Ford-F-150 King Ranch, and have had many compliments on me. I liked the feel of a small dealership and not being rushed. into anything. I love my new Ford-F-150 King Ranch, and have had many compliments on it. More
by butchandmartha
