Sunset Ford of Waterloo

I was in town for a few days, ended up with a "low tire" message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not buy my car there but you would never know it by the treatment I received. They worked my car into their busy schedule. A long nail was the culprit. My tire was repaired in short order. I was back on the road again. I appreciated the treatment I received at the dealership, as well as the fair price and good work. More

Joe was a pleasure to work with. Very knowledgeable and a straight shooter. My wife and I appreciated his approach. Thanks. Very knowledgeable and a straight shooter. My wife and I appreciated his approach. Thanks. More

Lonnie is extremely helpful. She does all that she can to help and make sure the customer is taken care of! She does all that she can to help and make sure the customer is taken care of! More

Buyer Beware: A Cautionary Tale! 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practice 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practices. I purchased a new car from them at the end of last year, and when I was uncertain about going through with the purchase, the manager ‘sweetened the deal’ with a promise of free car washes for as long as I owned the vehicle. I didn’t get this agreement in writing because I mistakenly thought they were a trustworthy dealership. I didn’t take advantage of this offer until recently, when I went in to get a code for the car wash as directed at the time of purchase. To my surprise, they informed me that the policy had changed, and they would no longer provide that service. This was part of the deal when I bought the car, so changing it now feels unfair and fraudulent. The manager acknowledged that he had promised the car washes but said he couldn’t do anything because the decision came from his boss. I reached out to his boss as well, and he wouldn’t honor it either. While it may seem insignificant to argue over some car washes, it’s really about principles. I’m not asking for anything more or anything different than what was originally promised; I just want the dealership to keep its word. I hope saving a couple of dollars on car washes was worth tarnishing their reputation and losing a loyal Ford buyer. After posting about this incident on social media, I received at least two dozen comments or messages from people who reported that the same thing had happened to them at this dealership over the last five or six years. This is not an isolated event. They have been practicing this scam for several years now! More

The salesman at sunset ford are very knowledgeable and very good at finding the right vehicle for us! very good at finding the right vehicle for us! More

Lonnie is the absolute best! ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for A ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for ALL my service needs! More

I stopped by to look at a car I saw online and loved it. Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing a vehicle! Highly recommend! More

What a great experience; I will shop here from now on for my vehicles. Thanks for making it easy. my vehicles. Thanks for making it easy. More

Great low pressure salesman and felt like we could really trust him. My daughter loves the new vehicle she purchased. Thank you. trust him. My daughter loves the new vehicle she purchased. Thank you. More