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Sunset Ford of Waterloo
Waterloo, IL
1,936 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,936 reviews
March 09, 2025
On a cold and windy day we pulled up at the dealership and before we even started looking John was outside asking if we needed help . After being at 2 other places without an off of help this was very com and before we even started looking John was outside asking if we needed help . After being at 2 other places without an off of help this was very comforting! More
by Vicnjoy
March 06, 2025
Had an issue with the inner air dam on my pickup overextending but it appeared to have corrected itself. Lonnie got me right in for one of the techs to inspect. Concern for me was safety. Had me com overextending but it appeared to have corrected itself. Lonnie got me right in for one of the techs to inspect. Concern for me was safety. Had me come back into work area where truck was on a lift and visually review, looks like no breakage and functioning. Lonnie was great and communicated to me what to watch for. This is the kind of service one expects, and I did so. More
by emcleanjr
Employees Worked With
Lonnie Mosbacher
March 05, 2025
Sunset Ford made the car buying experience easy and painless. Adrian did a great job at keeping us updated about the vehicle and checking in to make sure everything has been going well. Would highly su painless. Adrian did a great job at keeping us updated about the vehicle and checking in to make sure everything has been going well. Would highly suggest going to them and also buying another vehicle with them. More
by danikawhite
March 04, 2025
Nice selection of vehicles salesman were very informative no hassle bothering when I was looking at other vehicles help make the deal with the payments that I wanted no hassle bothering when I was looking at other vehicles help make the deal with the payments that I wanted More
by Glenbevelot
March 04, 2025
Adrian was amazing to work with. Very professional and definitely not pushy. Worked with me making sure I got the best financing possible. A great experience I’ll definitely be back Very professional and definitely not pushy. Worked with me making sure I got the best financing possible. A great experience I’ll definitely be back to Sunset Ford More
by jesterjoe33
Employees Worked With
March 04, 2025
Great experience. Took time to understand what I needed and was not pushy. Got me into the vehicle I wanted. Took time to understand what I needed and was not pushy. Got me into the vehicle I wanted. More
by Posih95763
March 04, 2025
Best experience in ever had sales staff was amazing and the garage staff the same the garage staff the same More
by Joelcasson64
Employees Worked With
February 28, 2025
John Reis was very knowledgeable and great to work with. Everyone at the dealership was great in helping us purchase our new car. Everyone at the dealership was great in helping us purchase our new car. More
by juliebranson27
February 28, 2025
The people I dealt with were friendly. and not pushy. They respected the word no, and as I said were not pushy. and not pushy. They respected the word no, and as I said were not pushy. More
by dwfrankenreiter
