Sunrise Buick GMC at Wolfchase
Bartlett, TN
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323 Reviews of Sunrise Buick GMC at Wolfchase
I went in for an oil change and they advised me of a recall on my block heater. The oil was done quickly and I noticed my truck missing. I asked about it , then the adviser ask was I waiting on it . The recall on my block heater. The oil was done quickly and I noticed my truck missing. I asked about it , then the adviser ask was I waiting on it . They got right on it and I was out of their in a total of 4 hours. Then I added a total of 1 gallon of antifreeze because the low coolant light came on. Could have done better More
Went to Sunrise Buick GMC back in February 2022 to have the starter replaced on my wife's Chevrolet Suburban. Things seem to go as expected until Monday of this week. The starter went bad after my wife's the starter replaced on my wife's Chevrolet Suburban. Things seem to go as expected until Monday of this week. The starter went bad after my wife's trip to her doctor. Didn't know at the time, so I attempted to boost it off, but no luck. Battery was replaced about 3 weeks ago so I knew this was a long shot, but still worth trying. Sunrise informed me back in February 2022 of a 2-year GM parts warranty on the starter. Had it towed to them at my own expense and they tell me the battery I purchased caused the starter to malfunction. Fair enough as they covered the cost to replace it, however, they said the negative battery cable needed replacement. I said that was fine, not thinking it would be final total of $558.03 ($119.52 in parts and $362.50 labor). I could have replaced a negative battery cable in any capacity in 2.5 hours (amount of time charged). I confirmed with three different auto parts stores that the battery Advance Auto sold to me was the correct battery. My wife and I have the money to buy any vehicle we believe is best suited for our family. I have been a loyal GM buyer since I was 15 years old (26 years), but I will not purchase any other Chevrolet/GMC products given this occurrence. They are merely attempting to pass along costs that they cannot afford to maintenance issues that any average car owner could resolve along with blaming someone else in the instance you don't buy all parts from the dealer. Save your time and money and buy anything other than GM. More
Walter, did a exceptional job by going over the maintenance of my Envision 2017. Then while my Envision was being serviced. Walter came in to the waiting room to let me know that I needed a New Bat maintenance of my Envision 2017. Then while my Envision was being serviced. Walter came in to the waiting room to let me know that I needed a New Battery. He explained why I needed a New Battery and I agree. I think Walter, did a fantastic job! More
Took almost a month to repair my transmission. Serious problem with staffing. All reps were nice and apologized. But, the long delay was difficult for me. Serious problem with staffing. All reps were nice and apologized. But, the long delay was difficult for me. More