Sunnyside Acura - Service Center

I recently took my car into Sunny Side Acura (SSA) for an issue with my NAV unit. The unit had been having issues since I bought the car, and I reported it to SSA repeatedly but they said it needed to be co issue with my NAV unit. The unit had been having issues since I bought the car, and I reported it to SSA repeatedly but they said it needed to be completely broken before they would look at it. It happened about a hundred times (give or take), and all I did, was turn off the car and restarted it. Did this for the first year and a half but it worked. However, while I was on the road one day, I had to call Acura Roadside Assistance to get my car started since it was dead - the NAV completely died and drained the battery while sitting overnight at a hotel. I called SSA and let them know that I was stranded and Acura Roadside came out to get my car started but the NAV and other features were dead, including my blindspot monitoring. I spoke with a SSA customer service rep and she said they were too busy this month to look at it, try next month. The Acura Roadside Tech was there and gave me ideas where to go but I pushed back repeatedly to SSA and stated that Acura said I shouldn't drive the car since it was unsafe. She finely agreed, and said bring it in and they will get to it at some point. I asked about a loaner, she had none, and stated it would be weeks before they get one. I called a week later about the car and she was again, unhelpful, and extremely rude, and said no loaner. When I mean rude, I cannot state it enough, my phone was on speaker and the people around me at that time were absolutely appalled and shocked with her behavior and they supported me well through this - they recommended a call to management. So I called the service manager, he was nice and helpful, he got me loaner of my choice and agreed that each week they will call me and give me an update on my Acura. After the third week I called, since they didn't, as they agreed to and I spoke with my service agent again, who lashed out at me stating that she had no idea what was going on with my car and she will call me when it was done. Since my phone was on speaker everyone in the restaurant waiting area were appalled and made comments to me how they would never tolerate a service agent speaking to them like that - that's how bad it was. At this point it had been approaching a month, so I contacted the state of NH and it was determined that my car would qualify for the lemon law after one month, which it was getting very close to that time. Ironically, I finally get the car back one day shy of the lemon law. I didn't get an apology for the month it took to get the car fixed. On the way home I was driving, and when I made a lane change I almost hit someone in my blindspot, since the blindspot was still not working, even though I asked them to fix it. So the repair was not finished as I asked for in the beginning. What I do not understand, is that we agreed to meet in the middle, just one call a week and that's all I wanted. I didn't want to bug SSA, I get they are busy, a two minute call once a week seems reasonable and they agreed to it. It didn't even bother me that she was unpleasant and unprofessional the first time, hey we all have bad days I get it, but over and over again is too much and unprofessional. Overall, this service really upset me and no one along the way really seemed concerned over the quality of service that was provided. I don’t really know what else to say about the whole thing. I’ll also write an official complaint to Acura shortly (the whole story, this is shortened for this review) as well since it is important, they know of this experience as well. More

My 2020 TLX (ASPEC) was brought in for service on December 16th for a proximity sensor (reoccurring alarm issue) in order to be evaluated and repaired. After a few days of obtaining the necessary pa December 16th for a proximity sensor (reoccurring alarm issue) in order to be evaluated and repaired. After a few days of obtaining the necessary parts and technical support they were able to repair it like new and restore all functions! As usual, their technical competence and workmanship of the repair was outstanding and we were quite pleased! We had a "loaner vehicle" until the repair was completed so we had no problems in them keeping the car until it also passed their high standards! Therefore, five stars as usual- they are the Best! Mr. Dave Boulanger, Mr. Joe Bouley and Mr. Ray Fulton worked on this issue plus many thanks to the technicians involved as well! Thank you! Steve and MaryLou Cate Nashua, New Hampshire More

TLX Service on July 9th I brought my 2020 TLX in for service to address a minor noise or scraping issue within the steering column. The Master Mechanic, Al, addressed the iss I brought my 2020 TLX in for service to address a minor noise or scraping issue within the steering column. The Master Mechanic, Al, addressed the issue for Sunnyside and it was found to be within normal noise limits due to the cabling within the steering console. Al agreed to explain all of this to my wife and we all went for a test drive the next day and was very satisfied with the explanation. I also worked with Joe Bouley, Brian Miller, and Idrissa Niang on this issue. Also Ray Fulton for a 2nd loaner vehicle until the test drive was completed the following day. Sunnyside's commitment to customer service excellence cannot be beaten! They will always go above and beyond to insure customer satisfaction! 5 Stars! Steve and MaryLou Cate More

Joe BouleyI was so very helpful and courteous. He actually contacted the other company for me and helped me get the parts and repair paid for by the other company. I can’t thank you enough Joe for al actually contacted the other company for me and helped me get the parts and repair paid for by the other company. I can’t thank you enough Joe for all your help. Thanks for putting up with such rude people at Quirk Volkswagen in Manchester New Hampshire. More

Went to get my oil changed and my A-1 check up for my 2017 Acura rdx. The technician Joe met me right away and completed the task quickly and efficiently, especially liked the wash and vacuum and the f 2017 Acura rdx. The technician Joe met me right away and completed the task quickly and efficiently, especially liked the wash and vacuum and the fact it all checked out perfectly no issues! More

Problem free recall check Sunnyside contacted me within 3 days of the fuel pump recall to schedule service. Easy schedule and they were ready for car when I arrived. Ray pro Sunnyside contacted me within 3 days of the fuel pump recall to schedule service. Easy schedule and they were ready for car when I arrived. Ray provided an estimate of 1 1.2 hours...done in less than 1 hour , including a car wash and vac. I drive about 40 miles to reach Sunnyside for their super service and facilities. More

Great service on a quirky issue with my new MDX After taking delivery of our new MDX, we had this odd rattle coming from the 2nd row seat. AFter I was able to help narrow it down, the service dept After taking delivery of our new MDX, we had this odd rattle coming from the 2nd row seat. AFter I was able to help narrow it down, the service dept at Sunnyside quickly identified the root of the problem, promptly ordered the repair parts, and did a great job of carefully fixing and repairing the seat issue in a very short amount of time. It's unnerving to have a brand new MDX have its rear seat removed and reconstructed, but after they were done it was like new and quiet as a mouse! Thanks for a great experience! More

Nicest man to a woman in distress I limped into the dealership in my husband's overheated Honda. I have an RDX, purchased from this dealership, but regardless, the young man who helped I limped into the dealership in my husband's overheated Honda. I have an RDX, purchased from this dealership, but regardless, the young man who helped me gave me his full attention above and beyond. He got my car seen to, gave me a loaner, and eventually called the rental agency when it was determined the Honda was toast, so I could get back to Boston. He made sure I was OK before I left. Thank you Joe Bouley, you made a very stressful day so much easier. More