Sunnyside Acura

In November 2020 my husband and I both purchased brand new SUVs. Sunnyside employees refused to explain why there was an additional several thousand dollars added into our loans. Eventually one staff new SUVs. Sunnyside employees refused to explain why there was an additional several thousand dollars added into our loans. Eventually one staff person said it was the fee they charged for giving us the loan. The staff said we should use Honda financial as a lender because it would give us a savings of several thousand and it was the only way to get that savings. The staff also explained that there was a varied APR available and we were both sure to receive the lower end of the scale since we both have great credit. We did not. Our APR is 4.8 despite the fact that we both qualify for under 3%. Staff promised us we could refinance right away and get a much better APR. All we had to do was call them and they would help us, it would be so easy. When we called repeatedly, no one was available to help us. Finally, staff said we would have to wait one month or until our first bill was processed so that the dealership wasn't going to be penalized for someone refinancing so quickly. They even tried to take back their promise that we could technically refinance right away. After our first paymemt was processed, we called back repeatedly and again were unable to connect. Ultimately when we did finally reach someone we were told that the dealership could not help us at all because they were no longer able to refinance loans for customers. After I wrote an honest review of our initial experience, prior to being told they would not refinance our loans, the sales person called and berated me. He told me he would not be willing to do business with me since my negative review was so detrimental to him. Maybe that is why they won't allow us to refinance after promising they would? I apologized to the sales person because it was not my intention to get him in trouble (he told me he could be fired) and that I only wanted to give honest feedback. The whole process was misleading, even something as simple as how long it would take to sign all of the paperwork. He did not apologize but insistently and harshly told me how much I had hurt him and that he trusted me to fill out the review with the best ratings. I tried to explain why I wrote the review and how disappointed I was in the experience and he made yet another promise that did not come to fruition. I have filed with the Federal trade commission and the better business bureau. These practices are abhorrent and maliciously misleading. My husband and I are both civil servants and did not deserve this experience, nor do we deserve to have to refinance on our own and receive rates that will still be higher than what we would've qualified for if we didn't follow acuras misleading guidance. Our sales rep was so kind and sweet. I feel terrible about having to file this complaint as the dealership washed its hands of us and refuses to make good on promises of a more affordable loan and better APR. It is not my intention to bring harm to him or to this dealership but people should be aware of these practices and the dealership should take corrective steps to prevent this type of business from occurring. More

My 2020 TLX (ASPEC) was brought in for service on December 16th for a proximity sensor (reoccurring alarm issue) in order to be evaluated and repaired. After a few days of obtaining the necessary pa December 16th for a proximity sensor (reoccurring alarm issue) in order to be evaluated and repaired. After a few days of obtaining the necessary parts and technical support they were able to repair it like new and restore all functions! As usual, their technical competence and workmanship of the repair was outstanding and we were quite pleased! We had a "loaner vehicle" until the repair was completed so we had no problems in them keeping the car until it also passed their high standards! Therefore, five stars as usual- they are the Best! Mr. Dave Boulanger, Mr. Joe Bouley and Mr. Ray Fulton worked on this issue plus many thanks to the technicians involved as well! Thank you! Steve and MaryLou Cate Nashua, New Hampshire More

TLX Service on July 9th I brought my 2020 TLX in for service to address a minor noise or scraping issue within the steering column. The Master Mechanic, Al, addressed the iss I brought my 2020 TLX in for service to address a minor noise or scraping issue within the steering column. The Master Mechanic, Al, addressed the issue for Sunnyside and it was found to be within normal noise limits due to the cabling within the steering console. Al agreed to explain all of this to my wife and we all went for a test drive the next day and was very satisfied with the explanation. I also worked with Joe Bouley, Brian Miller, and Idrissa Niang on this issue. Also Ray Fulton for a 2nd loaner vehicle until the test drive was completed the following day. Sunnyside's commitment to customer service excellence cannot be beaten! They will always go above and beyond to insure customer satisfaction! 5 Stars! Steve and MaryLou Cate More

Joe BouleyI was so very helpful and courteous. He actually contacted the other company for me and helped me get the parts and repair paid for by the other company. I can’t thank you enough Joe for al actually contacted the other company for me and helped me get the parts and repair paid for by the other company. I can’t thank you enough Joe for all your help. Thanks for putting up with such rude people at Quirk Volkswagen in Manchester New Hampshire. More

Went to get my oil changed and my A-1 check up for my 2017 Acura rdx. The technician Joe met me right away and completed the task quickly and efficiently, especially liked the wash and vacuum and the f 2017 Acura rdx. The technician Joe met me right away and completed the task quickly and efficiently, especially liked the wash and vacuum and the fact it all checked out perfectly no issues! More

The people at Sunnyside were very friendly and accommodating. No pressure or rush to get the deal done. As my wife put it "it was the best car buying experience in her life", and we've done this a accommodating. No pressure or rush to get the deal done. As my wife put it "it was the best car buying experience in her life", and we've done this a lot. I've even contacted them after our purchase with questions and again they were thorough and friendly. The vehicles we test drove were clean inside and out and our sales rep, Alex, was extremely knowledgeable about cars, even the one we bought, a 2017 Nissan Maxima. When we're ready to buy our next car they will be our first stop. We highly recommend them. More

Excellent leasing experience and Highly Recommended! This was our 5th leasing experience with this dealership and we are on first name basis with most of their employee's. In particular for this lease we This was our 5th leasing experience with this dealership and we are on first name basis with most of their employee's. In particular for this lease we had to test-drive a second vehicle to make sure we had the right vehicle for us. Totally supportive of our choice they assist where they can with both color and performance options giving us a wide range of selections with excellent price options as well. We wish to sincerely thank Idy in finance for his standard excellent service and assistance., Rachel Rees with set-up option and, Sean Sullivan with his assistance in final selection, etc. A long time ago we said " Customers for Life" We meant it! Steve and Mary Lou Cate Nashua, NH More

Excellent Experience and Highly Recommend I picked my new Acura RDX 2020 Advance SH-AWD on Jan 3. I had very positive experience dealing with all the employees as part of this transaction. I f I picked my new Acura RDX 2020 Advance SH-AWD on Jan 3. I had very positive experience dealing with all the employees as part of this transaction. I feel compelled to specifically call out Jason Morel who went above and beyond to make the experience very delightful and stress free. Jason is very easy going, professional and knowledgeable sales person. Post sales, he patiently answered all our questions and helped us understand the car better. It was clear he genuinely wanted us to love our car. I also appreciate and thank other members of the team who all acted very professional and made our experience the very best (Rachel Rees- Internet Sales Manager, Idrissa & Rafael from Finance). I hope my service experience at this dealership will be equally great. More

Positive Experience Jason was very helpful and professional while helping me find the vehicle that was the right fit for me. I never felt pressured and I really appreciat Jason was very helpful and professional while helping me find the vehicle that was the right fit for me. I never felt pressured and I really appreciated his transparency and easy going style. I would definitely recommend him to friends who are in the market for a new car. Thank you for my making my car shopping experience pleasant. I love my new RDX! Monica More