Summit Ford

I went in for an oil change, and I knew my thermostat was defective. Told them that gave them the code it was reading and disregarded anything I said. I had to call them 2 different times 4 hours after I dro defective. Told them that gave them the code it was reading and disregarded anything I said. I had to call them 2 different times 4 hours after I dropped my car off to get somebody to tell me what was going on. They told me they already flushed the coolant without asking me first and said the thermostat was defective (oh really?) They then told me it took almost an hour to diagnosis this problem WHEN I ALREADY TOLD THEM WHAT WAS WRONG. They charged me almost 2 hours of work for the thermostat alone, and also quoted other repairs at higher prices then some other ford dealers quoted them at. I will never take my car back to them. The first time I went it took them 6 hours to put gas in my car and never called me. When I told them I would take my business elsewhere they didn't even care. Worst dealership experience I have ever had in my entire life. More

We bought our Ford Expedition from Formby, the predecessor to Summit Ford, and every experience with this location has been excellent. Every service problem (there have only been 3) has been solv predecessor to Summit Ford, and every experience with this location has been excellent. Every service problem (there have only been 3) has been solved the first time. The last time we had a problem it turned out to be a disconnected hose, which they connected for no charge. The most recent repair was more significant, but it too was resolved by the day promised. Clint was our service advisor, and he took care of everything, called to advise us of the progress, and offered to get us a rental car. A good experience. Recommended for sales and service. More

My car was in great condition before I got a routine oil change and I tried to drive back home to New York and my engine caught fire because there was no oil in it. I don't know if they couldn't screw somet change and I tried to drive back home to New York and my engine caught fire because there was no oil in it. I don't know if they couldn't screw something on right or put incorrect oil in it, but my car was destroyed from a simple oil change. I would NOT recommend them to anybody. More

TROY YOU SHOULD BE FIRED!!! You are the wrost person I have ever met and are the WROST person in customer service!!! We asked you to give us a written estiment 3 times and ALL YOU SAID" Here is a STICKY N have ever met and are the WROST person in customer service!!! We asked you to give us a written estiment 3 times and ALL YOU SAID" Here is a STICKY NOTE"!!! What the xxxx!! We have spent almost $2,000.00 there fixing our Ford Escape and and everytime we walked in your store, there was NO HELLO, WELCOME or just a good experiance. YOU ARE A STAND OFFISH and ARROGANT!!! YOU S***!!! I know you have worked there for every and your boss ONLY SEE YOU, BUT AS A PAYING CUSTOMER YOU SHOULD AT LEAST SAY GOODMORNING OFFER COFFEE SOMETHING!!! I Will tell everyone that you su** and NOT to go the Summit Ford Silverthorne, Colo.... FIRE TROY!!!!! More

on our way to IA from NV xx engine came on and our Ford Escape had no power - made it to Vail and then found Summit thru the web - went there Sat AM and Dwayne and his team took care of our car, we were ab Escape had no power - made it to Vail and then found Summit thru the web - went there Sat AM and Dwayne and his team took care of our car, we were able to travel on to IA to see our new grand daughter - Dwayne and his team are absolutely the best, the service charge was more than fair - thanks to them our 1st vacation in over 10 years was great!!!! Cannot thank them enough for their kindness & fast service. The McGoldricks - Phil & Kristine More

The people and their service was outstanding and exceeded expectations! They were thorough in their inspection of my vehicle, straight forward and helpfull in everyway. expectations! They were thorough in their inspection of my vehicle, straight forward and helpfull in everyway. More

The staff went out of their way to assist us with an out-of-state, Internet purchase of a used 5 year old Jeep SUV. We did not drive this vehicle prior to purchase, so we had to rely on the dealership' out-of-state, Internet purchase of a used 5 year old Jeep SUV. We did not drive this vehicle prior to purchase, so we had to rely on the dealership's word and the pictures they sent as to the condition of the vehicle. They were very accommodating and answered all of our questions. They sent detailed pictures and prepped the car beautifully. They arranged transport of the car to the nearest auto auction house, so we could pick it up. The car was in great shape when we picked it up, and we are very happy with our choice of vehicle and dealership. This dealer's customer service is the best I have ever encountered. More

Mark did a great job selling me our new Escape. He had lots of patience with my numerous questions and we test drove two vehicles and even went out more than once. I think the delership gave me a good de lots of patience with my numerous questions and we test drove two vehicles and even went out more than once. I think the delership gave me a good deal and even searched and found a car for me elsewhere to meet my needs. More

This buying experience was entirely positive with a most helpful and congenial saleman. All questions were answered and there was no pressure or hurrying. Both while considering this purchase and on pick u helpful and congenial saleman. All questions were answered and there was no pressure or hurrying. Both while considering this purchase and on pick up of our new car, BJ took a lot of time to explain the many new and, to me, confusing features. My previous experience with servicing of our old car at this dealership has also been excellent: timely, friendly, quality work, and at a reasonable cost. Thus I was glad to come to Summit Ford for the purchase of a new car and its future servicing. However, I did consult another dealer simultaneously and inspect cars there before making a final decision More

mark was the friendliest and most respectful salesman i've had the pleasure to buy from. i recommend buyers to ask for mark specifically. thank you mark. i've had the pleasure to buy from. i recommend buyers to ask for mark specifically. thank you mark. More