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Sullivan Cadillac - Service Center

Ocala, FL

4.5
411 Reviews
Call Service Center (352) 732-4700

411 Reviews of Sullivan Cadillac - Service Center

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July 14, 2024

As usual, the service department and its personnel continue to care for both the consumer and their automobile. More

by BEABUZ7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin in service
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Jul 16, 2024 -

Sullivan Cadillac responded

Thank you for the kind words and for choosing Sullivan Cadillac. We're thrilled to hear about your positive experience with our service department. Feel free to visit us again for all your automotive needs. Drive safely! Sincerely, The Sullivan Cadillac Team

July 12, 2024

Matt and Dennis were top notch as usual. All team members are very nice and do a great job. More

by TOM-STACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Dennis
Report | Print
Jul 15, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for the kind words! We appreciate your loyalty and are thrilled to hear that Matt, Dennis, and the rest of the team provided excellent service. We look forward to your next visit and appreciate you sharing your positive experience! Sincerely, The Sullivan Cadillac Team

July 11, 2024

I brought my car in for my 15,000 mile check and Estephania made sure everything was completed and it did not take very long. I am very satisfied with the service I received. More

by debracardamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estephania in the service department
Report | Print
Jul 14, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for sharing your positive experience, Debra! We're delighted to hear that Estephania provided efficient service during your 15,000-mile check. We appreciate your kind words and look forward to assisting you in the future. Drive safely! Sincerely, The Sullivan Cadillac Team

July 09, 2024

I made the wrong appt online with Sullivan Buick! !! I have a Cadillac and should have been made with them. Arrived at Cadillac and they fit me in; even though I made it with Buick by mistake. Thank y More

by WOLFBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Sowell
Report | Print
Jul 10, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for servicing your Cadillac, we appreciate your 5-star review! We're glad Matt was able to accommodate you, even with the mix-up in appointments. We look forward to assisting you with your Cadillac again in the future! Sincerely, The Sullivan Cadillac Team

July 09, 2024

I called with an issue that there was an issue with brakes. The Service Manager had me bring the car in immediately. They gave me a loaner vehicle to use as they looked at the car. Thankfully it was an More

by TOM55LMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Jul 10, 2024 -

Sullivan Cadillac responded

Thank you, Tom, for sharing your experience with us at Sullivan Cadillac. We are pleased to hear that our team promptly assisted you with your brakes and provided a loaner vehicle. We appreciate your kind words and are glad we could resolve the issue efficiently. We look forward to seeing you again in the future and thank you for choosing Sullivan Cadillac. Drive safely! Sincerely, The Sullivan Cadillac Team

July 09, 2024

They seem to care about their customers. Good communication to customers. Edwin is great. My wife had told me that he was very helpful and a delight to work with when she takes the care in f More

by cjreynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin in service is great.
Report | Print
Jul 10, 2024 -

Sullivan Cadillac responded

Thank you, CJ, for sharing your positive experience with Sullivan Cadillac and highlighting the excellent service provided by Edwin. We are thrilled to hear that he was very kind and helpful during you and your wife's service visit. We appreciate your feedback and look forward to welcoming you both back for another outstanding experience! Sincerely, The Sullivan Cadillac Team

July 05, 2024

the service department was prompt in receiving my vehicle. they checked with me several times to update me on the progress of the service. i was very happy with the results More

by zackery511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Jul 08, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for your service needs. We are thrilled to hear that our service department provided you with prompt and informative updates throughout the service process. Your satisfaction is our priority, and we are delighted that you were pleased with the results. We look forward to welcoming you back for your future service needs. Sincerely, The Sullivan Cadillac Team

July 04, 2024

Service people were Courtious and knowledgeable. Service time was reasonable and acceptable. Very comfortable in the waiting area. I do think there could have been some discount coupons offered. More

by cettaroc
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Not available
Report | Print
Jul 05, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for your service needs. We appreciate your feedback and are glad to hear that you found our service team courteous and knowledgeable. We strive to provide a comfortable waiting area and efficient service times. We understand your suggestion for discount coupons and will take it into consideration for the future. We look forward to assisting you again in the future. Sincerely, The Sullivan Cadillac Team

July 02, 2024

My experience with this Dealership has been limited. Therefore I can not pass any judgement on anything but our puchase process. Ask me these questions about 3onths from now. Luigi More

by luigisciabarrasi
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback, Luigi. We appreciate your perspective on your recent purchase process with Sullivan Cadillac. If you have any further insights to share in the future, we would be delighted to hear from you. Feel free to reach out to us anytime. We look forward to hearing from you again. Sincerely, The Sullivan Cadillac Team

Jul 03, 2024 -

luigisciabarrasi responded

Well, there are car Dealerships and then there is Sullivan Cadilac. The Cadilac name (for me ) represents itself as the prestige or elite package. And today Sulivan Cadillac's employees did just that. Outstanding customer service. (PERIOD). Luigi

June 30, 2024

Sullivan Cadillac treated me more like family than a customer. Their service and atmosphere is worth coming back time and again. Service tech Matthew is the best, knowledgeable and friendly. More

by FITSCORRIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew (service advisor)
Report | Print
Jul 02, 2024 -

Sullivan Cadillac responded

Thank you so much for choosing Sullivan Cadillac and for the glowing review! We are thrilled to hear that our team treated you like family and that you felt right at home with us. We appreciate your kind words about our service and atmosphere. Matthew will be delighted to hear your shoutout! We look forward to welcoming you back time and again for more positive experiences. Sincerely, The Sullivan Cadillac Team

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