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Sullivan Cadillac - Service Center

Ocala, FL

4.5
423 Reviews
Call Service Center (352) 732-4700

423 Reviews of Sullivan Cadillac - Service Center

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August 03, 2024

Had a 1 pm appointment, it was 3 pm before the oil change was finished. 2 hours is not acceptable. I can get better service at other oil change centers. More

by JAMESMILLER811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Jones
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Aug 05, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We understand that a 2-hour wait for your oil change at Sullivan Cadillac is not what you expected. Your time is valuable, and we appreciate you bringing this to our attention. We’re always striving to improve our service, and we encourage you to reach out to us directly so we can discuss your experience further. Thank you again for sharing your concerns. Sincerely, The Sullivan Cadillac Team

August 03, 2024

The service department is very professional and very helpful. I called for an appointment and was given one the very next day. They are very accommodating More

by SIMS.SUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Aug 06, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that our service department was able to accommodate you swiftly and effectively. Your appreciation of our professionalism and helpfulness means a lot to us at Sullivan Cadillac. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

July 31, 2024

Came in for an oil change, it was done in a timely fashion so I didn’t have to wait all day and no pressure to try to sell me all kinds of things just advised me as to what else is due or due soon but More

by BARBBLACK2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto repairs dept, I would give him 5 stars but I don’t remember his name.
Report | Print
Jul 31, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience during your oil change at Sullivan Cadillac. Our team always strives to provide timely services without any pressure, and it’s great to know that resonated with you. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, The Sullivan Cadillac Team

July 31, 2024

Matt in Service Department was terrific! Easy to schedule appointment, quick check in & concerns addressed. Service on my car was finished timely! More

by RELAXN1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt /Service Department
Report | Print
Jul 31, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department at Sullivan Cadillac. It's fantastic that Matt was able to assist you effectively and that your car service was completed in a timely manner. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

July 30, 2024

Very surprised that the part I needed (lift gate left side) wasn't in stock. I have to come back again in two days to get it done. More

by DONNADORSEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure perhaps Edwin
Report | Print
Jul 30, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for your recent service needs. We understand your surprise at the part not being in stock. We appreciate your patience in having to return, and we look forward to ensuring everything is completed to your satisfaction when you come back in two days. Thank you for your feedback. Sincerely, The Sullivan Cadillac Team

July 28, 2024

Took care of what I wanted and needed done. First engine oil & filter change since then car was delivered. More

by SJSDMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Jordan
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Jul 29, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for taking the time to leave us a 5-star review! We're glad to hear that we were able to take care of your engine oil & filter change and meet your needs. We look forward to seeing you again for any future car maintenance. Drive safely! Sincerely, The Sullivan Cadillac Team

July 27, 2024

Edwin and Matt were wonderful. They got us in quickly and everything went smoothly We will be back More

by Donna Rodriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Sowles
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Jul 29, 2024 -

Sullivan Cadillac responded

Thank you, Donna, for the fantastic 5-star review! We are thrilled to hear that Edwin and Matt provided you with wonderful service and made your experience smooth and efficient. We look forward to welcoming you back to Sullivan Cadillac in the future. See you next time! Sincerely, The Sullivan Cadillac Team

July 26, 2024

Dealership was fine. My advisor Edwin Mejia told me I see you bought a used car which was far from truth. We bought it new from Sullivan Cadillac in 2017 More

by stevenslucy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
Report | Print
Jul 27, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and sharing your experience, Lucy. We appreciate your 5-star rating. We value your feedback and will address your comments with our team. Feel free to reach out if you have any further concerns or questions. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

July 22, 2024

Happy with the service my car always shines after they are finished Tell me why 15words More

by BUTCHVALLEY3842
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 23, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac. We're thrilled you're happy with your sparkling car! We look forward to seeing you again. Sincerely, The Sullivan Cadillac Team

July 17, 2024

So far my experiences have been good. time will tell if the service remains good. More

by luigisciabarrasi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin and Denis
Report | Print
Jul 18, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for sharing your positive experience so far. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future. If you have any concerns along the way, please don't hesitate to reach out. We're here for you! Sincerely, The Sullivan Cadillac Team

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