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Sullivan Cadillac - Service Center

Ocala, FL

4.5
423 Reviews
Call Service Center (352) 732-4700

423 Reviews of Sullivan Cadillac - Service Center

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August 22, 2024

Done right from the start as service adviser, Edwin Mejia treated me well and was easy to work with. good waiting area with coffee and treats, as always I explored the show room and enjoyed looking at the More

by SOS97ABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Edwin provided you with great service and that you enjoyed your time in our waiting area exploring our showroom. At Sullivan Cadillac, we aim to create a positive experience for all our customers. We look forward to assisting you again when it’s time to trade in your vehicle. Enjoy your new car! Sincerely, The Sullivan Cadillac Team

August 21, 2024

Estefania was nice and professional. My car was serviced in a timely manner as well. More

by jeannette.n.dorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review, Jeannette! We’re thrilled to hear that Estefania provided you with nice and professional service and that your car was serviced in a timely manner. At Sullivan Cadillac, we strive to deliver a great experience for our customers. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 17, 2024

Dennis and his team always go above and beyond to make sure their customers are satisfied. Thanks again! More

by rick@midfloridaglass.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Woods
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Aug 20, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that Dennis and the team at Sullivan Cadillac exceeded your expectations. We look forward to welcoming you back soon! Sincerely, The Sullivan Cadillac Team

August 17, 2024

My service Adviser Mr. Edwin Mejia was excellent. He was punctual and very professional. It was a pleasure dealing with him. Everything went smooth and efficient. You n More

by isakly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that your experience with Edwin Mejia was excellent. At Sullivan Cadillac, we pride ourselves on providing professional and efficient service, and it's great to know Edwin made such a positive impact. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 16, 2024

Great service as usual. ... I stayed and waited in the waiting room and I always appreciate the car wash! More

by DONNADORSEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector maybe??
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Aug 19, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you consistently enjoy great service at Sullivan Cadillac. It's wonderful to know you appreciate the car wash while you wait. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 14, 2024

Never a bad experience. No high pressure, very friendly. Service is always great when required. More

by GTODD0907
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you've had consistently positive experiences at Sullivan Cadillac. Our team strives to provide friendly and pressure-free service, and it's great to know that it's making an impact. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 09, 2024

The service was awesome, Friendly and courteous staff, the Waiting room great place to be More

by wayvonce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Vaughan-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We appreciate your kind words about the awesome service and our friendly staff at Sullivan Cadillac. It's fantastic to hear that you enjoyed our waiting room as well. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 08, 2024

So friendly and courteous, the break room while waiting for my car was awesome!! OmG More

by wayvonce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Vaughan-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Sullivan Cadillac friendly and courteous. It's great to know you enjoyed the break room while waiting for your car. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team

August 08, 2024

Had a check engine light on. Appointment was made for the next day. Drop off and pickup was extremely helpful, driver was very pleasant. Work was excellent. More

by rcretul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Aug 09, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Sullivan Cadillac met your expectations, especially with the check engine light service. It’s great to know our drop-off and pickup services were helpful and our driver made a positive impression. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 07, 2024

Had to drive 45 minutes up to dealership for 5 minutes of lift gate calibration which should have been completed when $1000 lift gate repairs a month earlier were done. Then another 45 minute drive home. More

by KILPATRICKSTEVE59
Recommend Dealer
No
Employees Worked With
Unknown
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Aug 08, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that the need for a return visit for the lift gate calibration after your previous repair was inconvenient, and we appreciate your feedback. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us directly at Sullivan Cadillac. We look forward to ensuring you have a better experience in the future. Sincerely, The Sullivan Cadillac Team

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