423 Reviews of Sullivan Cadillac - Service Center
Jaime Daigle is the best of the best. Has always been professional, quick response and very knowledgeable of my vehicle . Has always answered my questions . She see that my XT6 is well ta Has always been professional, quick response and very knowledgeable of my vehicle . Has always answered my questions . She see that my XT6 is well taken care of. More
I deal with Jamie when I come in and the service is wonderful. Her attention to getting all the correct information to be able to let the technician know exactly what the problems are. wonderful. Her attention to getting all the correct information to be able to let the technician know exactly what the problems are. More
Mr Woods has been extremely helpful in our unfortunate ordeal and has made sure we have our 2021 Escalade back on the road without breaking down continuously. ordeal and has made sure we have our 2021 Escalade back on the road without breaking down continuously. More
Sullivan cadillac is always friendly and professional. I was in and out in no time. Thanks for the prompt and efficient service. I was in and out in no time. Thanks for the prompt and efficient service. More
This is a follow up to my original review. I called on 5-20-2022 and spoke this time to Matthew in the service depart. I wanted a simple quote on plugs and wire, oil/trans/diff fluid changes I called on 5-20-2022 and spoke this time to Matthew in the service depart. I wanted a simple quote on plugs and wire, oil/trans/diff fluid changes. Thats it. He said he would need to call me back. Guess what? You guess it. No return call and still waiting. I will never recommend this dealership and will warn everyone I can now. Thx for nothing. More
The dealership was clean and welcoming. They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nic They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nice. I just moved here but from now on this will be my go to dealership for all my needs. More
Although my concern was grudgingly satisfied, I am still in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville t in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville to Ocala to pick up my daughter’s vehicle. It has been there for a few weeks due to issue getting parts. Left the dealership, got gas and the car wouldn’t start. Sullivan had it towed back. It was loose battery cables. They did not charge to tighten them but did for the tow. Service Dept never touched the battery, so they are not responsible for having to tow the car. We, as customer’s had to drive to and from Ocala twice, pay for gas and our time. I got the $90.95 refund but only because I had to act like an xxx. I worked 28 yrs in customer service and understand complete satisfaction. More
I have enjoyed having my vehicle fix at Sullivan Cadillac for a few years now, until recently that I needed them to honor a two year unlimited mile brake warranty. According to their own technician it appear for a few years now, until recently that I needed them to honor a two year unlimited mile brake warranty. According to their own technician it appears that the pads could be the problem. With less than 12000 miles they should not make noise. The dealer tried performing a repair by cutting the rotors but left the old pads in which should have been replaced. I basically drove off with my vehicle still not fixed. When I asked again that I wanted it fix I was told I would need to pay for a new break job totally ignoring the warranty. Both the service manager and the service advisor have refused to honor the Cadillac 2 year Warranty that I received in writing from the dealer. More