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Sullivan Cadillac - Service Center

Ocala, FL

4.5
411 Reviews

411 Reviews of Sullivan Cadillac - Service Center

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June 17, 2023

Courteous, timely, comfortable waiting area with nice amenities. An easily comfortable hour in which to relax More

by BARBHUDSON101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only the service folks
Jun 21, 2023 -

Sullivan Cadillac responded

Barb, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Sullivan Cadillac Team

June 16, 2023

Amazing customer service and service department. They schedule my apt and handled all of my concerns in a prompt manner. More

by SUEMAZZURCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Sullivan Cadillac responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sullivan Cadillac Team

June 16, 2023

Very knowledgeable and helpful staff. Good supply of new vehicles. Willingness to work with the customer to come up solutions beneficial to all parties. More

by DONHUEGERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
Jun 20, 2023 -

Sullivan Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sullivan Cadillac Team

June 16, 2023

I had a very good experience with the Service Department. Thank you very very much. More

by WLASEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Sullivan Cadillac responded

We appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

June 16, 2023

Everyone and everything is first rate. My service visit with Jamie was great and Dennis , the service manager is super. More

by NIRO6670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Sullivan Cadillac responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Sullivan Cadillac Team

June 15, 2023

We are in the process of getting an estimate and having the work done by Sullivan at this time. The estimate was totally explained to us and therefore we have decided to have Sullivan proceed. More

by BARBNBOBMEHL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service department and the gentleman’s name is Jeff.
Jun 17, 2023 -

Sullivan Cadillac responded

Thank you for this review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

June 15, 2023

Service was good Jamie was also good. Service was slower then I expected but other then that things went well More

by Sarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2023 -

Sullivan Cadillac responded

Sarge, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

June 13, 2023

It is obvious that customer service and satisfaction is as important to you as it is to your customers. Your dealership always hits a home run. Keep up the great work! More

by RICK@DOINGDINNER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service Department
Jun 15, 2023 -

Sullivan Cadillac responded

Rick, your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

June 13, 2023

Service was at the time allotted,the greeting was welcoming.everything was explained. the charge was in my opinion, excessive. More

by TWMATELLC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jun 15, 2023 -

Sullivan Cadillac responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Sullivan Cadillac Team

June 10, 2023

Professional and knowledgeable staff who kept the entire process pleasant! Quick decisions were made during the negotiations. Highly recommend. More

by etbuk1
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Smith
Jun 13, 2023 -

Sullivan Cadillac responded

We cannot thank you enough for your wonderful review of Sullivan Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Sullivan Cadillac Team

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