Back

Sullivan Cadillac - Service Center

Ocala, FL

4.5
423 Reviews

423 Reviews of Sullivan Cadillac - Service Center

Sort by
July 13, 2023

Very accommodating staff. The waiting area was clean, neat and comfortable to wait for your car being serviced. More

by CHERYLSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Tucker
Jul 17, 2023 -

Sullivan Cadillac responded

To say thank you is not enough, Cheryl! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Sullivan Cadillac again! Sincerely, The Sullivan Cadillac Team

July 11, 2023

Very pleased with the service But I am not pleased with the vehicle it’s self Drives great but I can’t explain how trash and leaves get in thru the back door. Without the door being open More

by DOUGHUMMEL42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Sullivan Cadillac responded

Doug, we are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your vehicle. Sincerely, The Sullivan Cadillac Team

July 10, 2023

The Sullivan dealership is nothing short of top notch. The sales staff went out of their way to make sure we got the best bang for our buck and were very helpful. Also, the service dept. can't be beat w More

by kristan.coolbreezetrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
Jul 12, 2023 -

Sullivan Cadillac responded

Kristan, we really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect deal to fit your needs. Sullivan Cadillac looks forward to seeing you again for your next service appointment! Sincerely, The Sullivan Cadillac Team

July 08, 2023

It was fast, very easy get in for an appointment. Good service! Friendly atmosphere. Will be back! More

by EJEMCNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Jul 11, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

July 06, 2023

the service workers,especially, Jamie and Chuck always go out of their way to take care of my requests and always with a smile..they are great people and you are lucky to have them working for the customers. More

by NAPPYFS253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Sullivan Cadillac responded

We appreciate your kind words about our service team. Thank you for choosing Sullivan Cadillac for your vehicle needs. Sincerely, The Sullivan Cadillac Team

July 06, 2023

Everybody's been so kind and so nice that it just a pleasure to go there I will continuously do business with them More

by danya1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie in service the best
Jul 07, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to share your feedback! We are very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Sullivan Cadillac. We can’t wait to see you for your next servicing appointment! Sincerely, The Sullivan Cadillac Team

July 06, 2023

The folks are professional and customer service is the best. Strive to please both the purchase and the service bay More

by KWGVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley, John Rollin
Jul 07, 2023 -

Sullivan Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sullivan Cadillac Team

July 06, 2023

Overall a great dealership,I have bought at least 5 vehicles from them and have only good things to say about them. This last purchase was good till did review and was giving all 8 and 9 till a questio More

by wayne_4144
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Sullivan Cadillac responded

Wayne, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your experience. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

July 04, 2023

We came in with an intermittent problem which was immediately diagnosed and taken care of. More

by sandy.cleangreen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person on duty
Jul 06, 2023 -

Sullivan Cadillac responded

Sandy, thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Sullivan Cadillac and we look forward to your continued business! Sincerely, The Sullivan Cadillac Team

July 01, 2023

Jamie & Chuck were terrific professional & knowledgeable! Thanks That’s all I really need to say. More

by DMSTENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 05, 2023 -

Sullivan Cadillac responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Sullivan Cadillac Team

...
38
...