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Sullivan Cadillac - Service Center

Ocala, FL

4.5
412 Reviews

412 Reviews of Sullivan Cadillac - Service Center

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August 06, 2023

We always receive excellent service when we stop on. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. More

by LKPoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Casssandra was my service adviser this morning when I brought my vehicle in for service. She was very professional, polite and very helpful. It was truly a pleasure to be treated as a valued customer. I More

by Roger McDermott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casssandra
Aug 08, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience, Roger! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

August 05, 2023

$10,000 over MSRP then ghosted after sale complete. Missing items. No follow up. Friendly but they are not interested after over-sale completed. More

by millsaps1
Recommend Dealer
No
Employees Worked With
Roy Smith
Aug 07, 2023 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Excellent service from Jamie as usual! Cadillac part expensive for owner wish they could be more reasonable. More

by DMSTENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Even though Jaime was extremely busy, she took time to fix my problem herself. I really appreciate that. More

by MARSMOM2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle
Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team

August 04, 2023

I was well taken care of & as always Jaime Daigle does a great job, many thanks, Mary More

by BROOKEANDMNEAL
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle was great help 👍
Aug 07, 2023 -

Sullivan Cadillac responded

Thanks for the great feedback! We're very happy that Jaime was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

August 04, 2023

Part was supposed to be ordered a year ago for warranty never got called back. Car was sold to me with bad tires. Nothing to be done. Service has never done anything wrong with my regular maintenance thoug More

by sarasfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amie Harrison
Aug 07, 2023 -

Sullivan Cadillac responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

Aug 10, 2023 -

sarasfinley responded

I need a contact. Ive emailed rich and left him a voicemail. The used car sales manager said because they had to replace my battery the day after i bought there was no help for me with the tires because they lost $140. My car wasnt inspected as it should have been before my purchase.

August 04, 2023

The entire process of having work done on my car was very organized and efficient. The advisor Matthew Sowell was friendly and professional, he kept me informed throughout the process. More

by PAULASOWELL33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
Aug 07, 2023 -

Sullivan Cadillac responded

Paula, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Matthew does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 04, 2023

They have been amazing to work with, the service team have taken care of every need with our XT6 that we’ve had thanks again and keep up the amazing work and service More

by ESHANEHOUGH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Sullivan Cadillac responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Sullivan Cadillac Team

August 03, 2023

Excellent people to work with. Have purchased 5 Cadillacs from Sullivan Rich Gruber, Joseph Trott and Ronnie Rodriguez are great! More

by RELIABLERAY1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
Aug 04, 2023 -

Sullivan Cadillac responded

It was a pleasure to read about your fifth car-buying experience at Sullivan Cadillac. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Sullivan Cadillac Team

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