Suburban Ford of Troy
Troy, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 361 reviews
Once we walked in, everyone was friendly and noone made you feel pressured. Everything was clean, positive atmosphere, and the sales/showroom area felt inviting. Scott Gorgies was extremely polite, al you feel pressured. Everything was clean, positive atmosphere, and the sales/showroom area felt inviting. Scott Gorgies was extremely polite, allowed us a 'healthy' test drive of the Ford Explorer without any questions or concerns. Every discussion on the Ford Explorer was pleasant and engaging. What I appreciated the most was the effort Scott made to listen to me as we discussed the vehicle. The experience in buying the vehicle was the best I've / we ever had at a dealership. Once the purchase decision was made and we were discussing matters with Ryan, it was genuinely smooth. Ryan never made us feel like we were a strain on his time. I was caught 'off guard' on the extended warranty pricing in the final details. That information was not provided until that moment, but at the same time I also forgot to inquire about it when I first looked into the vehicle. I just don't like surprises, but it was a small slip on both sides that was not deliberate in any manner. In the end it wasn't a deal breaker. I do wish that the consideration of a price adjustment on the vehicle would have been made as it will need new tires in 6-12 months. I already had my mechanic assess that item along with a concern the front struts might be done. I say this as we all know the used car market prices are pretty high, regardless, of 'competitive pricing' comments which were provided to me. Honestly, an 8 year old car costing ~ 50% of its new sticker price seems high. I understand mileage was low, but I just feel asking or holding firm on 'A+' pricing, while it was a 'B+' or 'A-' condition doesn't feel like a customer first circumstance in this situation. Overall, I give Scott and Ryan a 10/10 with our interaction and experience. The overall buying experience due to what I mentioned above is a 8.5 or 9 out of 10. Again, in the end not a deal breaker but disappointed me a small bit. I don't believe that is on Scott, I believe that was decision made from above Scott's position. More
Scott was fantastic to work with! He answered all of my questions, he was not pushy, yet he gave me options. He made my trade in and vehicle purchase so easy. Both times I went to the He answered all of my questions, he was not pushy, yet he gave me options. He made my trade in and vehicle purchase so easy. Both times I went to the dealership we had to stay a little late but never did Scott rush us. I’d recommend anyone to go work with Scott at Suburban Ford of Troy. More
Always a seamless process leasing and servicing my Ford Explorer. Salesman Scott is very straight forward and does not sugar coat anything. Explorer. Salesman Scott is very straight forward and does not sugar coat anything. More
I recently had the pleasure of working with Scott at Suburban when getting my new King Ranch. From the very beginning, Scott was incredibly kind and personable, making the entire process smooth and enjo Suburban when getting my new King Ranch. From the very beginning, Scott was incredibly kind and personable, making the entire process smooth and enjoyable. He took the time to understand exactly what I was looking for and went above and beyond to ensure I got the perfect vehicle. I truly appreciate the attention to detail with excellent & friendly service. If you’re looking for a stress free experience and someone who will look to get you exactly what you want, I highly recommend Scott at Suburban Troy. More
Scott at Ford has been an outstanding partner throughout our car lease journey. My wife and I have felt truly supported every step of the way, from the initial conversations to finalizing the best lease opt our car lease journey. My wife and I have felt truly supported every step of the way, from the initial conversations to finalizing the best lease options available. What stands out most is Scott’s genuine commitment to our needs. He consistently goes the extra mile to find the best deals and explore all practical avenues to secure favorable pricing. He stays proactive, keeps us informed, and makes complex lease terms easy to understand—no pressure, just clear guidance. Thank you, Scott! More
I went in for a lease turn in and came out with my F150 in less than 35 mins. Scott is top of the pack and incredibly organized. He's always available and goes above and beyond, we have been dealing with h in less than 35 mins. Scott is top of the pack and incredibly organized. He's always available and goes above and beyond, we have been dealing with him for over 10 years and plan to continue! More
Scott is super helpful and is a wonderful salesman! Scott has helped my family and I for over 9 years!! We have followed Scott everywhere he goes! Scott gets the job done and makes sure he delivers Scott has helped my family and I for over 9 years!! We have followed Scott everywhere he goes! Scott gets the job done and makes sure he delivers EXCELLENT customer service! If you are reading this, this is your sign Scott needs a raise!!! More
Holly is such a good soul! Every time I have issues with my 21 ranger i know she's there to look after me.. not only smart and professional, she's friendly. You guys got lucky Every time I have issues with my 21 ranger i know she's there to look after me.. not only smart and professional, she's friendly. You guys got lucky when you hired her.. kudos!!! (Thanks holly) More
Awesome customer service provided by Jose today. He was very helpful and knowledgeable to us He was very helpful and knowledgeable to us More
Working with Scott was truly one of the best car-buying experiences I’ve had. From start to finish, he made the entire process seamless, easy, and stress free. He went above and beyond to make sure I got e experiences I’ve had. From start to finish, he made the entire process seamless, easy, and stress free. He went above and beyond to make sure I got everything I wanted and worked hard to make it happen. What really sets him apart is who he is as a person and how he treats his customers. He has such a calm and reassuring presence that immediately puts you at ease. At no point did I feel pressured or uncomfortable. Instead, I felt like I was working with someone who genuinely cared about helping me and making sure I was comfortable and confident in my decisions. He’s extremely knowledgeable, patient, and took the time to explain everything clearly. He’s incredibly easy to talk to and work with, and by the end of the process it felt less like doing business and more like working with a friend you trust. If you’re looking for someone who truly wants to help and make the experience enjoyable, without a doubt, my answer will always be Scott More



