Suburban Chrysler Dodge Jeep Ram of Troy

I have not been to or dealt with a car dealership in nearly seven (7) years, since I purchased my first new car. Dealerships and salesman can be very intimidating, and I do not like feeling pushed, rus nearly seven (7) years, since I purchased my first new car. Dealerships and salesman can be very intimidating, and I do not like feeling pushed, rushed, taken advantage of, or dealing with the stereotypical "pushy" salesman. I can honestly say that I did not feel this way at all at Suburban Chrysler/Jeep/Dodge of Troy. I originally inquired about a new 2012 Jeep Grand Cherokee on internet, and was contacted within a day (although by automated e-mail) by Mitch Collins. Mr. Collins also contacted me by telephone to follow up with my request for information online. I contacted Mr. Collins by telephone and setup an appointment to come into the dealership to test drive a 2012 Grand Cherokee. When I arrived at the Dealership, I met with Mr. Collins, and he was extremely polite and professional. Mr. Collins then set me up with a salesman (Jim Gaeschke) to take care of my needs. Mr. Gaeschke was very personable and friendly right off the bat. I spoke with Mr. Gaeschke regarding what type of Grand Cherokee I was looking for as far as trims, colors, and options. Almost immediately, he found one and suggested we take it for a drive. Mr. Gaeschke was very knowledgeable about the Grand Cherokee and pointed out many features that I was unaware that it had. I was weighing the options of buying or leasing my new vehicle, and Mr. Gaeschke worked out the figures to show me both options so I could choose what best suited me. Mr. Gaeschke was easy to deal with, did not hesitate to answer any questions I had, and made the entire process as smooth as possible for me. At no time did I feel intimidated or pressured into making any decisions on the spot. I would certainly recommend both Suburban Chrysler/Jeep/Dodge of Troy and Mr. Gaeschke to any friends or family that were looking for a Chrysler vehicle. More

I am pleased with my experience with Suburban auto and I am pleased with my experience with Suburban auto and with our sales person as coutesy was great and she responded to my inquiries immediatly. I am pleased with my experience with Suburban auto and with our sales person as coutesy was great and she responded to my inquiries immediatly. Will look to deal again with her. More

Very friendly group of people. Convieniently located in Troy. Price of their cars is substantially better than other car dealers. Reasonably fast at returning e-mails and phone calls. Based on this expe Troy. Price of their cars is substantially better than other car dealers. Reasonably fast at returning e-mails and phone calls. Based on this experience I would buy from Suburban CDJR of Troy again. More

I was very impressed with the way the dealership looks inside and out. I was also very satisfied with Jeff and his helpfulness. I needed to get into a car fast and that is exactly how things happened. I d inside and out. I was also very satisfied with Jeff and his helpfulness. I needed to get into a car fast and that is exactly how things happened. I described to him what I wanted and he had the perfect Chrysler 200 Touring black on black w/cloth seats on the lot for me. He also showed and explained in good detail all the functins of the car and how they worked. When I met with John Sawson we found that there was a misunderstanding concerning the financing. I was not expecting to put any money down on the car because I don't have it to put down. But John was able to come through for me and get me a good deal. I was very impressed with his knowledge and expertise. I'm very happy! Thank you. More

Rick is a good person. Which in turn makes him a really great guy to work with. He took time with me explained options and really wanted to make sure I got what I was looking for. Good people really do mak great guy to work with. He took time with me explained options and really wanted to make sure I got what I was looking for. Good people really do make a difference. More

The service department at Suburban has done an excellent job on my first 2 visits. After poor service at Rochester Chrysler/JEEP It is a relief to find a service department that is friendly and will go the job on my first 2 visits. After poor service at Rochester Chrysler/JEEP It is a relief to find a service department that is friendly and will go the extra mile. More

Pleased with entire process and salesperson Don Smith. He was very knowledgeable and made process easy with little haggling. Very positive experience. Car needed some repairs before purchase but were all com was very knowledgeable and made process easy with little haggling. Very positive experience. Car needed some repairs before purchase but were all completed next day before we picked up car as promised. Very satisfied. More

This was a very positive experience. Mike listened and worked hard to meet my needs. I was impressed with his quick response to my phone calls and emails. All this occurred WITHOUT high pressure sales! worked hard to meet my needs. I was impressed with his quick response to my phone calls and emails. All this occurred WITHOUT high pressure sales! More

Joe was absolutely a pleasure to have as a sales person,I had visited 8 other dealerships in the week I was shopping for a new vehicle and none could go toe to toe with you guys !!! thank you for a positive had visited 8 other dealerships in the week I was shopping for a new vehicle and none could go toe to toe with you guys !!! thank you for a positive buying experience More

Dealership was recommended by USAA bank when I used their purchase program. I was contacted immediately by Jason via e-mail then telephone. He arranged my first visit and introduced me to salesman Ralph. Ral purchase program. I was contacted immediately by Jason via e-mail then telephone. He arranged my first visit and introduced me to salesman Ralph. Ralph was great to work with and like talking to an old friend. He was knowledgable about the vehicle and made it easy to trade in my old car. He made the process a very good experience. He kept in constant contact with me on the status of the car he had to have delivered for me. The only thing we did wrong is not do a once over before I drove off with my new car. The next day I found a small dent in the passenger rear door but it's smaller than the guidelines of the lease turn in policy so I guess all is good. The only real problem was that the finance guy told me he would cancel the service contract on the PT Cruiser I traded in. When I didn't get a refund check for the balance after 3 weeks, I called the service contract folks who told me the dealership never cancelled the contract. It was cancelled only because the vehicle was purchased the day after I traded it in. Now Chrysler Service Contracts has to review my case and it will take even longer to get that refund I was counting on 3 weeks ago. More