Subaru of Wichita

Great Customer Service! Travis Nebergall was kind and helpful. I had many questions for him and several things I asked him to stay on top of throughout my purchase and he did Travis Nebergall was kind and helpful. I had many questions for him and several things I asked him to stay on top of throughout my purchase and he did a good job of putting up with me. His responses weren't always in what i would call a timely manner, but he did eventually find out the answers to my questions. In his defense, it was a busy month for him and I was somewhat demanding. Travis continued to take care of needs even after the deal was done and finalized. I would highly recommend requesting to work with Travis Nebergall. More

Great service. Kind salesman. I had Travis Nebergall and he made sure I was taken care of. I've had bad experiences with other car dealerships and he made sure that wasn't going to I had Travis Nebergall and he made sure I was taken care of. I've had bad experiences with other car dealerships and he made sure that wasn't going to happen again. More

An excellent experience Travis Nebergall did an outstanding job in discussing finacial payments and helping me choose a car. He didn't hassle my daughter and I into quickly c Travis Nebergall did an outstanding job in discussing finacial payments and helping me choose a car. He didn't hassle my daughter and I into quickly choosing a vehicle. He cared about our happiness and listened to the specifics we had. Travis is what I imagine to be a perfect role model for Subaru. Because of him, we went home happy with the car we had picked and a payment plan that suits my budget. More

Great experience Had a great experience here buying my first car. Everyone was very helpful and friendly. They did a great job explaining the entire process and showin Had a great experience here buying my first car. Everyone was very helpful and friendly. They did a great job explaining the entire process and showing me all the details of my new Subaru. More

A great team makes a great business. My contact with Subrau started with a text from Brittany. Who was very nice and answered all my question via text. She then set a meeting up with Sam, My contact with Subrau started with a text from Brittany. Who was very nice and answered all my question via text. She then set a meeting up with Sam, he gave me a lot of information that answered some of my questions, he then added Daniel to the team. Who stayed with me until we closed the deal. When I would throw him what I thought was a hard question, he would bat me an answer into the left field for a home run. Then Daniel added Derek to the team, who had his work cut out for him. I'm on SSD and Derek was still able to help me. Then Daniel added Joe who was able to lower my car insurance plus get renters insurance for me. I bet Subrau doesn't know they have the Three-Musketeer's working for them. Daniel, Derek and Joe, thank you for the help. I had a great time, thanks for putting up with an old ladies joking around. Sandra Garman More

Zero stress experience We were working though a difficult insurance process. Everyone at Subaru of Wichita was helpful and understanding. Preston was very respectful throu We were working though a difficult insurance process. Everyone at Subaru of Wichita was helpful and understanding. Preston was very respectful throughout the whole process and upfront about all aspects of the buying process. More

Thank You Travis! Great dealership and will be recommending Travis of Subaru Wichita to my family & friends. Very helpful and went above and beyond to find the the car Great dealership and will be recommending Travis of Subaru Wichita to my family & friends. Very helpful and went above and beyond to find the the car I wanted with all specifications. More

A bit late. This review is a bit late, but I would like to thank Subaru of Wichita, and Travis in particular, for making the purchase of my wife & I's new vehicle This review is a bit late, but I would like to thank Subaru of Wichita, and Travis in particular, for making the purchase of my wife & I's new vehicle as painless as possible. Having dealt with dealerships in California & Illinois, we know what shark tanks they can be. So thank you once again for your time professionalism & diligence. Keep up the good work. More

Lack of integrity in service department. This dealership gets one star for their service department. I took my Suzuki (a car I bought there when it was Suzuki of Wichita) there for a minor pa This dealership gets one star for their service department. I took my Suzuki (a car I bought there when it was Suzuki of Wichita) there for a minor part replacement. After the damage was done the incompetent "mechanic" Derek stated that he didn't know much about Suzukis. $200 later the car was left in a condition that was not safe to drive. The only response I could get from their service department was that they would look at it if I paid them more money. The car was exponentially worse than when I brought it in and the made no attempt to fix their error. This dealership is severely lacking in integrity in their service dept. It is definitely not the same quality of dealership as when I bought my car there. Fortunately, I took it to a real mechanic who had it fixed in 10 minutes for $20. Seriously. This dealership was great in the past but I will not do business with them at all in the future. More

Very Disappointing I called a week prior to needing the typical 30,000 mile service on my car. The lady I spoke with was very polite and helpful. She gave me a quote f I called a week prior to needing the typical 30,000 mile service on my car. The lady I spoke with was very polite and helpful. She gave me a quote for the work. Since the shop is open until 6:30 pm, I asked if I could get a late afternoon appt for the work. She said it would take at the absolute most 1.5 hours to complete, so a 4:30 pm appt was very do-able. I arrived on time for my appt and said I was there for 30,000 mile service. He asked if I had an appointment because normally they aren't done so late in the day. After telling him I had made an appointment, he pulled my pre-printed paperwork from a stack of papers, and grumbled about "the girls" need to be told not to schedule this service late in the day. He asked if I had been given an estimate, so I told him yes and how much. He then complained again that obviously the girls hadn't given me the right estimate because a lot of times the differential fluid needs to be changed, which is another (significant amount). I asked him to make sure the mecahnic wrote down the actual wear measurements for my brakes, and to not add pressure to my tires. He made note of those on the paperwork. After a reasonable amount of time, he came to me in the waiting area, and said the mechanic highly recommended the differential fluid be changed, so I agreed to it. Shortly before 6:00, I went to ask him a question, and during the conversation I saw my car being driven out of the bay, get parked, and the mechanic dropped off my key on his desk. He said my car would be done shortly, and I told him that actually I had just seen my car being pulled out while we were talking, and pointed my key out to him. He said to give him a minute so he could basically enter the work into the computer and prepare the bill. I stepped aside, and the customer behind me started asking him a question. I walked away, and after 10 minutes started checking on his progress thru the window. Other service employees were milling around, and he was still talking to the customer that was behind me, and had paid his bill. Another 5 minutes went by with no change, so I walked back into the service area. No other employees offered to help him out, or to assist in getting me on my way. When he was finally done talking to the customer that had been behind me, he started preparing my bill. He told me the tire pressure hadn't been touched, and that was probably the fastest 30,000 mile service he had seen... I said the mechanic probably wanted to get home. I asked wear the brake wear measurements were (I didn't see them on the receipt), and he said they hadn't been recorded, but didn't offer to get the mechanic and ask what they were. He gave me the standard "brake wear depends on your driving habits" routine, which made me wonder if the brake wear had even been checked, because the inspection wasn't listed on my receipt like other inspections. He couldn't even bring himself to say "thank you" when I left. In my opinion, he was quite rude to me and his co-workers (the lady that scheduled my appt). I won't go back and pay top dollar for questionable and rude service. More