Subaru of Daytona

After the storm......Best customer service ever! My previous Subaru was totaled and my home damaged in the storm. I already knew I would purchase a Subaru, the only question was where...Gene McMahon My previous Subaru was totaled and my home damaged in the storm. I already knew I would purchase a Subaru, the only question was where...Gene McMahon and the team at Ritchey's Subaru lot went so far above and beyond that I am still in awe! Not only did they listen (after many dealers I spoke with seemed determined to sell what they wanted to sell instead of what I actually wanted) to my needs and follow up, they actually went out of their way to make it a smooth transaction - even after I signed the deal. My only regret is that I did not go there first!! Gene(sales) and Bruce (finance) were exceptional in their knowledge and support throughout the process!!! I have purchased many cars in my life and this was the most exceptional positive experience in my history of car buying! Love my certified pre-owned Subaru and will now be a lifetime customer ! Many thanks Gene & Bruce! I had lost my previous Subaru in the storm and what had been an extremely stressful problem turned into an incredibly positive solution! More

Good, experienced, understanding & helpful. Good, experienced & understanding. It's really the newest car I've ever owned. Also an early birthday present to myself. I'm very happy about it. Th Good, experienced & understanding. It's really the newest car I've ever owned. Also an early birthday present to myself. I'm very happy about it. Thank you Robert Rowe More

Treated Poorly after I brought my vehicle in for an oil change, noticed tires were almost bald. The vehicle had great tires 2000miles ago, and it was suppose to hav after I brought my vehicle in for an oil change, noticed tires were almost bald. The vehicle had great tires 2000miles ago, and it was suppose to have been aligned. Instead of trying to help me they turned me over to the sales department. When I got home, and realized, they hadn't changed the oil, and wouldn't take responsibility of the bald tires, I was mad, wound up calling them and leaving an angry message. They called back and banned me from ever coming back. Subaru makes great cars and suvs but the dealerships should be trained to take responsibility when they make a mistake, or at least make phone calls to try and work things out......Enter at your own risk. More

Used car buyer We have purchased an Outback from this dealership many years ago and decided to make another purchase. We found the car we needed and purchased it im We have purchased an Outback from this dealership many years ago and decided to make another purchase. We found the car we needed and purchased it immediately. Everyone was super nice to us and we plan to have any and all service work done there. More

Outstanding Experience -Visit Exceeded Our Expectations!! Recently stopped in to Subaru of Daytona to look over two used cars. This was our first experience dealing with the amazing staff here. We were greete Recently stopped in to Subaru of Daytona to look over two used cars. This was our first experience dealing with the amazing staff here. We were greeted by Gene McMahon, in sales, who immediately started our visit on a high note, and left us feeling very comfortable from the get-go. Test drove a Buick and Cadillac and were really pleased with each of them. Gene was so easy-going and very knowledgeable, giving us the pros & cons of each car, in a plain and simple fashion which we really appreciated. Even though we spent the afternoon continuing this process, Gene made the time fly by quickly, and treated us like a family member at every turn. We never felt any pressure in the least bit, which is something that cannot be said of other dealers. Ultimately, we closed the deal on our Cadillac and are ecstatic with our purchase! Personally, we couldn't have had a more satisfying buying experience anywhere else! Now, we have a great friend, in Gene, to return to, and the place for all our future purchases and service needs. Thank you for being Daytona grown, and highest compliments to Glenn Ritchey and the entire Ritchey Cadillac Buick GMC Subaru Family!! More

Thank you Gene and Joe! I can't say enough about the positive experience I had at Subaru used cars in Daytona. Gene, in sales, was not out to just sell me any car, but he r I can't say enough about the positive experience I had at Subaru used cars in Daytona. Gene, in sales, was not out to just sell me any car, but he really cared about finding the right vehicle for me. He did, and I am very impressed with the follow up on getting a few issues resolved. Gene and Joe, the manager, are true to their word and I would recommend this dealership to anyone wanting excellent customer service. More

Awesome service! Stopped in to drop off my lease turn in today. Very professional and pleasant experience. Even though I was not in the market today, when I am next sh Stopped in to drop off my lease turn in today. Very professional and pleasant experience. Even though I was not in the market today, when I am next shopping for a Subaru I will definitely see Ivan. Can highly recommend based on today's visit! More

Buying a used subaru The customer service at this dealership my amazing! Knowledgeable, genuine, and friendly staff; no hassling or being pushy about buying a car and they The customer service at this dealership my amazing! Knowledgeable, genuine, and friendly staff; no hassling or being pushy about buying a car and they were able to make me extremely happy with my purchase of a 2014 outback! I highly recommend this dealership! More

Parts/service I ordered a part for my car 4 weeks ago. After ordering the parts I was told it should take about a week to get to me. I waited a few extra days after I ordered a part for my car 4 weeks ago. After ordering the parts I was told it should take about a week to get to me. I waited a few extra days after the expected delivery and waited to see how long it would take. After four weeks I figured it was long enough. I called to find out where they were and was told they have been sitting on the special orders shelf for three weeks because they had two addresses for me. So instead of calling me to find out what address to send them to (of which I clarified what address to send it to when I ordered the part), they stared at it on their shelf and waited for me to call three weeks later. Had bad experiences with them in the past as well for actual service. Lost my business for good. More

I bought a used 2006 Mercury low miles The car I bought is a 2006 Mercury Grand Marquis. A bit on the high side considering the age but should have been the car I wanted for long trips. On The car I bought is a 2006 Mercury Grand Marquis. A bit on the high side considering the age but should have been the car I wanted for long trips. On the way home the seat belt chimes started and there was a light for the air bag not showing . Talked to Gene about it and we finally agreed that i would take the car to my local Ford dealer. I was told they would do a circuit trace then a couple days later Ford fixed the problems for over $800. there was some grumbling about the price but the dealer finally sent me a check for half the amount I paid. They finally made good on our agreement. gene played a part in this that helped me a lot. More