Subaru Santa Monica

Pleasantly simple and efficient service Shelana Philip-Guide was charming, helpful and ON IT!. Was there for straightforward 30,000 mile service. This is a very friendly, courteous dealershi Shelana Philip-Guide was charming, helpful and ON IT!. Was there for straightforward 30,000 mile service. This is a very friendly, courteous dealership. Special shoutout to Carlos for his particularly warm reception of customers.. More

Service representatives Shenala Philip-guide was super helpful, efficient and gracious. My part needed ordering and I need a follow up visit and I look forward to dealing wit Shenala Philip-guide was super helpful, efficient and gracious. My part needed ordering and I need a follow up visit and I look forward to dealing with her again. More

Elin is awesome Elin Buskhe helped me not only find a new Crosstrek, but got me a better deal than I had even expected to walk out with. I traded in my 2014 Crosstrek Elin Buskhe helped me not only find a new Crosstrek, but got me a better deal than I had even expected to walk out with. I traded in my 2014 Crosstrek for a 2016, and ended up paying less monthly than I had been on my older car for a better model. Elin was friendly, clear, and made for as quick of an experience as I've ever had purchasing a car anywhere. If you visit, definitely ask for Elin More

Service I was attended to promptly and courteously by Mr. Jose Reyes. Subaru covered the expense of a rental car until mine was fixed. Car was ready next day- I was attended to promptly and courteously by Mr. Jose Reyes. Subaru covered the expense of a rental car until mine was fixed. Car was ready next day- What could improve. The service representative Mr. Reyes was excellent. No complaints about him but the overall experience when coming in to service a vehicle could be improved by: 1) Dealer providing loaner vehicles instead of having to go somewhere else to rent a vehicle 2) Having a separate reception/ waiting area for customers who are coming into the service department and not conducting business inside the same area where vehicles are being serviced 3) Subaru roadside assistance needs to improve BIG TIME:the waiting time for a Tow (I waited almost 3 hours for the tow truck) More

Excellent service and patience with my needs I have been searching for a car that fits my long torso and "less than optimal" body proportions for a long time. I ended up at Subaru after a month o I have been searching for a car that fits my long torso and "less than optimal" body proportions for a long time. I ended up at Subaru after a month of frustrations with other brands. All cars nowadays seem built for munchkins, and I would either hit my head on the roof of most cars, or something else would not feel right. If you are the type who suffers in an airplane seat, that's what I feel like in almost all cars these days. I was surprised to find that all Subaru models are quite roomy. The people at Subaru have been really terrific, and that says a lot because I am almost certain that I make a car salesman feel like most of us feel about them! Jeremie Hobley has been incredibly patient and supportive, as were the general manager and everyone else I was in contact with. I went back and forth to the dealership four times over two weeks to decide on the car. It was a pleasure dealing with them. More

Great Experience First time Subaru Buyer and we had a great experience working with Alex Hart! We found the car we wanted to see on line and contacted Alex. When we First time Subaru Buyer and we had a great experience working with Alex Hart! We found the car we wanted to see on line and contacted Alex. When we arrived we meet Alex and he quickly took us on a great test drive. He is very knowledgeable and answered all our questions. He made it clear he did not work on commissions, so there was never any pressure to buy. Getting to the final price as easy. We walked out with our new car in a matter of hours. Not all dealerships are like this place. Highly recommend you check give this place your business. More

Best service Glenn kamoshida from the service dept helped me from start to finish. He made follow ups even after the service. Best guy to deal with. Highly recomme Glenn kamoshida from the service dept helped me from start to finish. He made follow ups even after the service. Best guy to deal with. Highly recommended! More

No pressure sales - Vance is fabulous I just bought my second Subaru Outback from Subaru of Santa Monica. I bought and still own my 2007 Outback, which I am keeping for my sons and still r I just bought my second Subaru Outback from Subaru of Santa Monica. I bought and still own my 2007 Outback, which I am keeping for my sons and still runs fantastically and I just purchased a 2016 3.6 (so fast) Outback. Everything about my experience was terrific - particularly Vance, my laidback, no pressure-just-want-to-sell-you-a-car-you're-happy-with sales guy, who worked around my crazy schedule, patiently answered my questions, allowed me to take my time (it took two weeks because of my schedule) and treated me with respect (something that doesn't always happen for women buying cars). Vance was the highlight of the experience. If you want a Subaru, ask for Vance at Subaru of Santa Monica. More

Internet sales Just purchased a brand new 2017 Outback and I couldn't be happier. My salesman was Alexander Hartyl and he was a professional from the start. I put i Just purchased a brand new 2017 Outback and I couldn't be happier. My salesman was Alexander Hartyl and he was a professional from the start. I put in an offer which was accepted without hassle. Never felt pressured and he answered all of my questions regarding my order from beginning to end. Alex is one of the best salesmen I have ever dealt with. Make sure to give Alex a call if you are in the market for a Subaru. More

Honest transaction Mark Harding and Eric Howard were our principal contacts. After some initial confusion about the availability of an Outback with specific color and eq Mark Harding and Eric Howard were our principal contacts. After some initial confusion about the availability of an Outback with specific color and equipment, they offered to sell us the car from their first batch of 2017 vehicles at the same negotiated price. They came through ahead of schedule with the perfect car for our needs. More