Subaru Santa Monica

30,000 mile servicin g We recently had the 30,000 mile servicing on our Forester and replaced the motor for the air conditioning system. The agent, Alex Anaya,, was very tho We recently had the 30,000 mile servicing on our Forester and replaced the motor for the air conditioning system. The agent, Alex Anaya,, was very thorough and professional and insured that everything was done properly. More

Do not trust We had a deal with these folks on a vehicle, cut a check, had it in the mail and they sold it out from under us. We had a deal with these folks on a vehicle, cut a check, had it in the mail and they sold it out from under us. More

Very pleased with experience We had an excellent experience at Santa Monica Subaru, and purchased a 2017 Forester. Our agent, Chenchen Yu, was very knowledgeable and did not appl We had an excellent experience at Santa Monica Subaru, and purchased a 2017 Forester. Our agent, Chenchen Yu, was very knowledgeable and did not apply any sales pressure at all. We were very satisfied with the price we were offered and did not have any need to visit another dealership. I recommend this dealer without reservation. More

Great Service Leased a Legacy though the wonderful Maz Siam last year. Couldn't have been more helpful. Shelana Philip-guide has kept my car in perfect condition f Leased a Legacy though the wonderful Maz Siam last year. Couldn't have been more helpful. Shelana Philip-guide has kept my car in perfect condition for the last 18 months. Great service, super friendly and nice, nothing is too much trouble for her, and my car is ready early every time. More

First Subaru, Excellent Service Got my first Subaru here at Subaru Santa Monica. I first contacted the dealership online to inquire about their stock and to schedule a test drive. My Got my first Subaru here at Subaru Santa Monica. I first contacted the dealership online to inquire about their stock and to schedule a test drive. My case was picked up by Katia Amaya, who contacted me the very next day to follow up on my inquiry. She provided me thorough details in response to my inquiry, and brought me in for a test drive. After some subsequent communications back and forth and further inquiries on my end, I was sold on the car. Katia was most professional and responsive throughout the whole process, and I am thankful to her and the Subaru Santa Monica team for their customer service. More

Every employee was courteous, professional and helpful! Elin Bushke was a dream to work with. Manager, Frank was fair and easy to interact with. Financial gentleman was a delight, also. They all made a diff Elin Bushke was a dream to work with. Manager, Frank was fair and easy to interact with. Financial gentleman was a delight, also. They all made a difficult task easier and comfortable. More

A Fantastic Experience As a first time new car buyer, the whole thought of walking into a dealership was a bit overwhelming. However, the entire team at Subaru in Santa Moni As a first time new car buyer, the whole thought of walking into a dealership was a bit overwhelming. However, the entire team at Subaru in Santa Monica could not have made the entire process any easier. When I went in for a test drive they had the vehicle I was interested in up front and ready to go. Jeremie was extremely knowledgeable about the vehicle, as well as the other options for comparison, and had all the answers to every question I could think of. Samantha made the whole financing process run buttery smooth. The whole car buying experience that I had been dreading turned out to actually be fun and exciting! I got the car of my dreams and after a week the excitement has only increased. Thank you Santa Monica Subaru for the amazing experience, you’ve earned a customer for life! More

Buying a new Crosstrek Santa Monica Subaru made my experience buying a brand new Crosstrek a really awesome experience! It was a very "low stress" experience. I had been l Santa Monica Subaru made my experience buying a brand new Crosstrek a really awesome experience! It was a very "low stress" experience. I had been looking at Crosstreks at other Subaru dealers, and wanted a Silver car. I contacted Veronica and Seth at the internet sales office, and they were able to give me the best price of all of the Subaru dealers. Since the car was not yet delivered, and was 'in transit", Veronica and Seth worked really hard in order to expedite the delivery of a Silver Crosstrek, so I only had to wait a few days. The customer service team, which included Chelsea, always stayed in contact with me to let me know when I can expect the car to arrive, and were really friendly and helpful. While at the dealership, Jeremie was the Salesman that I worked with, and he made the "car-buying" experience really pleasant. He was very friendly, and was very straightforward with me regarding the quoted price for the car, and he was able to give me a very fair price for my "trade-in". Everybody at the dealership was very friendly, and I never felt the pressure involved with buying a new car. I felt as though Jeremie wanted to provide the best experience possible for me in buying my new car. The financial associate named Rich also was very friendly and knowledgeble, and informed me of all of the financial options I had in buying the car, and he answered all of my questions. I hope to drive my Crosstrek for a very long time, but if I had to buy another car, I would definitely come back to Santa Monica Subaru to buy a new car! More

You will be happy with the customer service here! Seth Chadwick and the manager Frank are about as good as it gets for customer service. Recently purchased a 2017 Forester here. Customer service won Seth Chadwick and the manager Frank are about as good as it gets for customer service. Recently purchased a 2017 Forester here. Customer service won me over as I was also looking at other dealerships. This dealer is head and shoulders above the others from the standpoint of making the customer feel good about the purchase and educating them on purchase terms. Definitely highly recommend them! More

This Subaru Dealer always gives wold-class service Just completed my 70,000 mile service at Santa Monica Subaru. Shelana Philip-Guide was my service writer and provided truly excellent service in gett Just completed my 70,000 mile service at Santa Monica Subaru. Shelana Philip-Guide was my service writer and provided truly excellent service in getting my passenger-side airbag recall free replacement taken care of. Even when there was a broken airbag mount found behind the airbag, she expedited getting a replacement ordered before noon and called to apologize that they would need an extra half day to complete that repair. She also called when the repair inspector found some problems with the front and rear sway bars and the right front axle constant-velocity joint rubber cover, which were safety items that needed to be fixed. She located all the parts and had everything done before noon on the same day! This is truly an excellent Subaru Dealership and everyone went above and beyond to be very helpful and responsive 5-STARS! More