Subaru Santa Monica

good service Mr. Armstrong real good salesman. Real care customers concern. He working very hard. Keep promise customer. Mr Anthony Ng very happy to met him and hi Mr. Armstrong real good salesman. Real care customers concern. He working very hard. Keep promise customer. Mr Anthony Ng very happy to met him and his manager too. They both done good job More

Superb Subaru! Expert Patrick McCoy gave me the best service and tailored my options to my needs. He values customer satisfaction. Subaru is great. This car really f Expert Patrick McCoy gave me the best service and tailored my options to my needs. He values customer satisfaction. Subaru is great. This car really fits me! Thanks guys! More

smooth car leasing experience smooth transaction with Vance Walden. Made the leasing experience painless. I wasn't expecting to make a decision on a car when I did, but the ser smooth transaction with Vance Walden. Made the leasing experience painless. I wasn't expecting to make a decision on a car when I did, but the service and customer experience made the difference. thank you. More

First time Subaru owner I have never owned a Subaru until two days ago. I can honestly say if the car is half as great as the customer service I received at Subaru Santa Moni I have never owned a Subaru until two days ago. I can honestly say if the car is half as great as the customer service I received at Subaru Santa Monica I will never drive anything else! I dealt with Maria Cerceda-initially through email then over the phone. I knew the cost/any out of pocket expense/trade in issues etc before I ever stepped foot on the lot. As a side note, due to a horse injury I had a hip replacement 6 months ago and was concerned about the height of the Crosstrek-she got me the specs and even offered to drive the car to me to see if I could get in and out easily!!!! Cannot tell you how shocked I was with this offer-this is not my first car and I have NEVER received such excellent customer care. Remember this is all before she and I even met! When I got there I was waiting for the "bomb" to drop-oh the manager needs more money down etc,, never happened. I was greeted by the manager Frank, who could not have been more genuine. They had most of the paperwork ready to go to keep my time there down to the minimum. He and Maria make a terrific team and every single thing I was promised I received!!! I'm still in a little shock today-I'm happy with the Crosstrek and SO pleased I reached out to Subaru Santa Monica- I felt appreciated and respected. These folks will continue to get my business and recommendations. More

Outstanding and efficient salespeople, namely Patrick McCoy I really appreciate the quality service, brilliance, and patience received from Patrick McCoy. He was recommended by one of my friends when I express I really appreciate the quality service, brilliance, and patience received from Patrick McCoy. He was recommended by one of my friends when I expressed an interest in buying a 2017 Legacy. He was so knowledgeable and made my experience at the car dealership comfortable. My dad plans to work with Patrick too especially since I told him how relieved I was not feeling pressured. More

2017 Subaru Legacy - Santa Monica Had a great experience at Subaru Santa Monica and they completely sold me on a brand new Legacy! I was deciding between an Audi or a Subaru (both had Had a great experience at Subaru Santa Monica and they completely sold me on a brand new Legacy! I was deciding between an Audi or a Subaru (both had excellent ratings online), so I decided to take a Subaru Legacy for a test drive. Everett was the salesman who helped me, and he was exactly what you'd want from a sales staff: he was informative, not aggressive and was always working towards finding the best fit for me as far as a car, price, and financing options. The staff is not compensated on commission, so there was never any pressure to buy. After one test drive, I was sold on the 2017 Legacy and Everett and the rest of the staff made sure that we found a plan that worked. If you are looking for a Subaru, I would highly recommend this location. More

First time Subaru owners...but not the last Elin and Co. were terrific! This was our first Subaru and our experience--no pressure, all pleasure--was so great. Elin either had every answer (and w Elin and Co. were terrific! This was our first Subaru and our experience--no pressure, all pleasure--was so great. Elin either had every answer (and we had a lot of questions) or knew where to get them. They really made a stressful event stress free. And we love the car! More

This Review is Based on Jeremie Hobley's Service I have been a customer with Subaru Santa Monica for the duration of two 3-year leases. My previous car (an Impreza sedan 2013) turned out to be not ve I have been a customer with Subaru Santa Monica for the duration of two 3-year leases. My previous car (an Impreza sedan 2013) turned out to be not very successful because of the depreciating value of that particular model. (For some reason, sedans are less popular than hatchbacks, as it was explained to me later.) After mere 19,000 miles, my Impreza sedan was barely valued at $10,000 USD. So when I walked into the dealership at the end of my second lease, to weigh my options, walking away was definitely one of them. And then I met Jeremie Hobley. Yes, I’ve communicated my budget and needs with several customer service reps prior to my appointment, but my expectations of being heard were quite low. Jeremie, however, was a total surprise! He was well aware of what I needed. He went above and beyond to meet those needs, to test drive as many cars as I wanted and to discuss my options. Granted it took us three hours to settle on a deal, I felt that Jeremie was on my side as he negotiated my future contract with the management. He stuck by my side as I went to speak to a finance rep. Because the office was understaffed that day, Jeremie stayed with me for three more hours. He personally went over every feature and coverage in my new vehicle. He’s even educated me on my future options, if I were to remain a Subaru driver. I can honestly say Jeremie’s was the best customer service I’ve experienced at Subaru Santa Monica in my last six years of doing business there. So much so, that I’ve expressed my interest in following Jeremie to his next dealership. I certainly hope that the management recognizes the immense asset that Jeremie brings to Subaru Santa Monica and makes sure to keep him on staff. For now, I remain a faithful and very satisfied customer of Subaru! More

Great experience! Just bought a new 2017 Outback. Worked with Vance Walden and Frank Rodriguez and the whole experience was a pleasure. Very professional and knowledg Just bought a new 2017 Outback. Worked with Vance Walden and Frank Rodriguez and the whole experience was a pleasure. Very professional and knowledgeable, fair and considerate of my time. Highly recommend this dealership to anyone considering a Subaru. More

Proud Owners of a New Subaru Outback After a 3-month-long search for the perfect car, including various brand dealerships besides Subaru, our search finally came to an end when we happene After a 3-month-long search for the perfect car, including various brand dealerships besides Subaru, our search finally came to an end when we happened upon Subaru Santa Monica, through a chance meeting. The communication was extremely personable from the start. We never felt pressured, but instead, a sense that our needs would be met once we came to a decision. Our salesman, Vance Walden, was very professional, informative, and patient. At each visit to the dealership, Chris Hales, the sales manager, always made a point to personally greet us, face-to-face, and sincerely ask if there was anything he could do to help us purchase the car we wanted, although we initially believed it was out of our reach. And finally, the general manager, Brian Murphy, made it financially possible for us to purchase our original choice from the start: the Subaru Outback Touring model. We are thrilled with our new vehicle and couldn't miss the chance to let others know of our amazing car-buying experience and the "above and beyond" attitude of the team at Subaru Santa Monica. More