Subaru Santa Monica

Fantastic Experience I was so please with the sales people. They work as a team, so everyone is willing to help you. I was immediately approached by a pleasant sales wom I was so please with the sales people. They work as a team, so everyone is willing to help you. I was immediately approached by a pleasant sales woman and was very knowledgeable of all the different models. The Subaru team was very patient with me and allowed me to come in three different times and test drive the Legacy before I made a final decision. I highly recommend buying a car from the Subaru team. I feel extremely safe in my new car and the car is beautiful. I am one happy customer. I would definitely buy from them again. More

Easy and helpful Worked with Vance Walden and the process was as easy as can be. Went through the options, test drive, all that, then worked with me over the next coup Worked with Vance Walden and the process was as easy as can be. Went through the options, test drive, all that, then worked with me over the next couple days to lock in the specific car we were after, tracked it down and got it all done. Worked with my schedule to make it happen - smooth and easy. More

Great price and Fantastic Service! Patrick McCoy was incredibly knowledgeable and patient. He helped me find an incredible deal on a 2017 Forester, and worked through several different Patrick McCoy was incredibly knowledgeable and patient. He helped me find an incredible deal on a 2017 Forester, and worked through several different scenarios to make sure that I got exactly what I was looking for! More

Very efficient clear and to the point explanation. Mr. Mathew Turney, the salesman, has been very helpful in finding the right car trim I was looking for. Mathew was very efficient, patient and knowle Mr. Mathew Turney, the salesman, has been very helpful in finding the right car trim I was looking for. Mathew was very efficient, patient and knowledgeable in explaining the in and outs of the operation of the sophisticated technological aspects of the car. He made me feel that I made the right choice. The 2017 Subaru Xtrek I just got with the help of Salesman Mathew is Superb. Moreover, Mathew gave me a detailed and clear explanation about "Star-Link, Eyesight and blind spot technology. I am very satisfied and impressed. More

Very Efficient-Great Experience! Worked with Alex Anaya. He makes the whole experience easy and smooth and always resolves my car issues in a timely and efficient way! Excellent Serv Worked with Alex Anaya. He makes the whole experience easy and smooth and always resolves my car issues in a timely and efficient way! Excellent Service! More

Excellent Customer Service and Best Prices Just leased my third Outback from Subaru of Santa Monica. I highly recommend Vance Walden and the amazing staff at this dealership. He truly cares abo Just leased my third Outback from Subaru of Santa Monica. I highly recommend Vance Walden and the amazing staff at this dealership. He truly cares about customer relations. Many car dealers quickly forget about you the moment the car is sold. Vance continues to follow up to make sure all is well. 10+ experience. More

Always a pleasure This is my 3rd Subaru from Santa Monica Subaru and I have never had a negative experience with this dealership or service department. Alex Anaya is a This is my 3rd Subaru from Santa Monica Subaru and I have never had a negative experience with this dealership or service department. Alex Anaya is a great service writer and my car was ready even earlier than he said it would be. More

easy buy friendly, staff, no pressure or arrogance. right price and fairly quick process to conclude the transaction. customer parking a bit of a challenge. I friendly, staff, no pressure or arrogance. right price and fairly quick process to conclude the transaction. customer parking a bit of a challenge. I would return for another purchase even though far for me. More

Remarkable service manager and customer care rep A couple years ago, when Santa Monica Subaru was owned by a different company, the service department made some representations regarding a service co A couple years ago, when Santa Monica Subaru was owned by a different company, the service department made some representations regarding a service contract that I had purchased some years earlier. However, at the "new" dealership, the customer service rep said they could not honor the predecessor company's representations, which quite upset me. I am a proud owner of two Subaru's, and have always been happy with the cars and the very strong service offered by dealerships. However, on this occasion, I nearly left the Santa Monica location being frustrated and upset, and casually mentioned this to a cashier in the repair division, Natalie Dionne. To my amazement, Natalie not only looked shocked that someone might be leaving unhappy (suggesting it would be very unusual for a customer of theirs to be unhappy), but immediately asked if I would mind waiting a moment while she took my problem to the general manager, who in turn asked the Service Manager to hear my problem. The Service Manager, Ken Frakes, could not be a better representative of any company. He listened carefully, and immediately recognized that there had been a misunderstanding on the part of lower-echelon employees & that I should be provided the service I had been promised by their predecessor. Something beyond simple courtesy is going on here. First, let me recognize Natalie Dionne. Here's a person whose primary responsibility might be to process invoices, but she noticed an unhappy customer and immediately thought she MUST take steps to resolve the problem. This is truly remarkable; when confronted by an unhappy customer, some low-level employees may shrug their shoulders and say, what can you do. But not Natalie: she expressed great sympathy and asked me to wait a moment while she tried to find a resolution. Any company that wants a thoughtful, energetic, committed employee should hope to clone Natalie. But for her intervention, a long-time customer of Subaru might have walked off unhappy. In addition, the service manager, Ken Frakes, is clearly a thoughtful "let's figure out how to fix this problem" kind of a guy. Somehow, Santa Monica Subaru has figured out how to find employees and managers who are not only competent at their job, but who see the big picture and want to make every person who crosses their threshold satisfied. I almost never write reviews on these websites, but these two employees of Santa Monica Subaru are simply gems. If this is reflective of the rest of the company, I can certainly see myself returning again and again to Santa Monica Subaru, knowing that the Service Department will treat me fairly and will ensure that any problem is immediately and responsibly dealt with. More

Great Experience and a Happy Buyer I do not enjoy dropping tons of money. Who does. But I will say this experience at Santa Monica CA Subaru was easy and painless. Vance was profession I do not enjoy dropping tons of money. Who does. But I will say this experience at Santa Monica CA Subaru was easy and painless. Vance was professional, accommodating, easy to talk to and knowledgeable. I would send anyone here to buy a new car. More