Subaru Pacific

Easiest purchase ever made! We just purchased an Outback yesterday from Mike Upham, and it was the easiest and best car purchasing experience we've ever had! Subaru gave us an am We just purchased an Outback yesterday from Mike Upham, and it was the easiest and best car purchasing experience we've ever had! Subaru gave us an amazing deal on the outback we wanted, and we were literally in and out of Pacific Subaru with Mike in one hour! We would recommend this dealership to anyone! They will really work with you to get you what you want within your budget and they are super cognizant of your time. More

Ask for Tony Cervantes and he will take care of you Tony went out of his way to help me solved the remote cargo door issue and spent like close to 20 minutes trying to reset it without sending the car i Tony went out of his way to help me solved the remote cargo door issue and spent like close to 20 minutes trying to reset it without sending the car into the service depot. Unfortunately it needed a computer to reset the mechanism and I ended up having to pay for one hour's labor. However, his thoughtfulness and help was much appreciated. He also helped me replace the wiper blades himself just to eliminate further labor cost. Overall excellent customer service and personal attention. The new location's customer lounge is spacious and comfortable. Highly recommended. More

Worth the Drive Working with Jim Nielsen at Subaru Pacific was by far the easiest, most pleasant car-buying experience I've ever had. No pressure, straight-forward, t Working with Jim Nielsen at Subaru Pacific was by far the easiest, most pleasant car-buying experience I've ever had. No pressure, straight-forward, timely, professional, etc. On top of that, he got me a better deal than my local dealerships! More

Poor customer service, unreliable vehicle. My car recently broke down. It took a week for this dealership to diagnose the issue and throughout the week I had to call them every day for an updat My car recently broke down. It took a week for this dealership to diagnose the issue and throughout the week I had to call them every day for an update. Three weeks later, they still have my car, and no courtesy car was offered. During the entire time, I had to keep chasing them for updates: if I didn't call, they would not call me back. I enquired about trading in my car and buying a new one through Subaru, I am still waiting for a Sales person to call me back 2 weeks later... I will also never buy a Subaru again, I only had the car for 4 years and put 30,000 miles on it, now they are telling me that the repairs will cost more than $5,000. I have already spent a ton of money on this car - clearly not good quality or reliable. So finally, they told me the car will be fixed today.. Still no call from them at 5:00pm, so guess it's not! More

Great people and a great car buying experience We were expertly helped over the phone after finding the car we wanted on line. Our experience when we arrived at the dealership was an awesome conti We were expertly helped over the phone after finding the car we wanted on line. Our experience when we arrived at the dealership was an awesome continuation. Steve Majik greeted us and got us seated waiting for salesman Thomas Kruger. Thomas showed us our chosen car in great detail and explained the features. We went on a short test drive. His passion for the car and the model was extraordinary and his knowledge was very high. We felt comfortable asking all our questions and we also talked to Steve Majik in detail about the terms of our lease which we hope to turn into a buy at the end of the term. Even the paperwork was painless as the super professionalism of Steve Morgan made the procedure go smoothly and quickly. More

"Love" comes through. . . Buying a car was never so much fun! The entire experience was pleasant. We called the dealership to get some general info on a Subaru Legacy. We worri Buying a car was never so much fun! The entire experience was pleasant. We called the dealership to get some general info on a Subaru Legacy. We worried that we would be bothered by emails and calls from the dealer after talking with them.We weren't quite ready to buy. We tried a couple of other dealers and were bombarded with emails and calls after asking a few questions. We spoke with Jim Nielsen one time. He waited until we called him back and said we would like to test drive a Legacy. We met with Jim. He was very knowledgable and patient. We tried many different models once there and ended up with an Outback. We wanted certain features and color so we had to wait a bit for the car to come in. Jim kept us up to date with what was going on with the car and when it would possibly arrive. We are not only enjoying our new car but feel as if we have made friends at Subaru along the way. We would highly recommend Subaru Pacific to any family member or friend. More

Another satisfied customer Aside from the longer than expected wait times, customer service was honest and attentive. It's understandable this dealership is usually busy, but wi Aside from the longer than expected wait times, customer service was honest and attentive. It's understandable this dealership is usually busy, but with the level of service I receive makes me appreciate coming here, even from 40 mins away. My service advisor did the best he could to see me through the experience. I praise the good work you guys do. Just remember, the product you sell is only half the business, the other half is made by customer satisfaction! More

Tony Cervantes and service department are great Tony is very patient and helpful in familiarizing my wife and I with our new 2017 Impreza, which is believe me a fantastic car. Unbelievable. Their s Tony is very patient and helpful in familiarizing my wife and I with our new 2017 Impreza, which is believe me a fantastic car. Unbelievable. Their service trumps all others. More

Terrific individualized service. So very helpful. My experience could not have been nicer. Shauna Porter was especially wonderful to me. She was considerate and helpful in every way. Everyone wa My experience could not have been nicer. Shauna Porter was especially wonderful to me. She was considerate and helpful in every way. Everyone was very considerate and made the experience quite enjoyable. Thank you all so very much. Suzanne Freeman More

Purchase of 2017 Outback on 2/7/17 Jin Choi was an absolute pleasure to work with, all the way from finding the exact car I wanted to providing a timely price quote to delivering the ca Jin Choi was an absolute pleasure to work with, all the way from finding the exact car I wanted to providing a timely price quote to delivering the car. He is professional, personable, and extremely thorough (and patient) in demonstrating all the high tech features of the car I bought. When it's time to buy another new car, I will definitely contact Mr Jin Choi! More