Subaru Pacific

Great Service! Erick Rodas was my service advisor and he was very helpful in explaining the work that would be performed on my car. Also, while there, I purchased th Erick Rodas was my service advisor and he was very helpful in explaining the work that would be performed on my car. Also, while there, I purchased the back seat protectors and Erick took care of having them installed for me. Most of all, I really appreciated Erick's ability to work with me when I notified him that I was stuck in traffic and would probably not make the 6:00 pm closing time. He made sure that my car was ready to go when I finally got there. Thank you Erick! More

recall service for Takata Airbag and windshield wiper motor Robert Canche was my Service Advisor, very helpful when dropping the car off and more so when I picked the car up.Explained the work done and the Stat Robert Canche was my Service Advisor, very helpful when dropping the car off and more so when I picked the car up.Explained the work done and the Status Report . Thank you so much! Also a Thank you to the gentleman who brought the car up and handed me my car keys, he helped me fix my rear coverup. Thanks again. More

Wonderful Thank you so much my car runs great, a big shout out to Robert your the best thank you so much for everything was great. Thank you so much my car runs great, a big shout out to Robert your the best thank you so much for everything was great. More

Oil change service Took our Forester for service Luis Hernandez was ready and very helpful. The quality and attention is highly appreciated. From day one of purchase to Took our Forester for service Luis Hernandez was ready and very helpful. The quality and attention is highly appreciated. From day one of purchase to continued services for our car we are very pleased with the attention More

Luis Hernández My husband and I took our two Subaru cars for service over the weekend and Luiz Hernandez Was very helpful kind and overall did excellent services. Is My husband and I took our two Subaru cars for service over the weekend and Luiz Hernandez Was very helpful kind and overall did excellent services. Is nice to know you guys have such great worker as Luiz to help your customers. Thank you More

Excellent sales people I gave excellent ratings because the sales people, in general, were very friendly & helpful. Jim Nielsen & Carlo L were the best! No hard sell, just h I gave excellent ratings because the sales people, in general, were very friendly & helpful. Jim Nielsen & Carlo L were the best! No hard sell, just helpful finding the best model for my needs. Justin M. was so knowledgeable about the accessories that came with the model I purchased that it blew my socks off. He had unbelievable patience answering my many questions. More

Great Attention and very professional Really professional in their service and great attention by the personnel, Jeff Sollee has done a great job to suit our requirements and complied with Really professional in their service and great attention by the personnel, Jeff Sollee has done a great job to suit our requirements and complied with all all requests. Really reliable. More

Excellent experience! I recently went to Subaru Pacific after going through many dealers around my area. Yulissa Rabines is awesome! We negotiated our quote over email and I recently went to Subaru Pacific after going through many dealers around my area. Yulissa Rabines is awesome! We negotiated our quote over email and phone and when I arrived, she kept the quote she promise which I didn't received from dealers around my area. She had everything prepped and ready for my family and we were out of the dealership in no time. Because I had such a wonderful experience, I would probably go back to this dealership for oil change and other services. This place definitely had a good vibe. More

Professional, Fair & Prioritizes Customers Prompted by an unpleasant experience at Santa Monica Subaru, and after seeing good reviews re: Pacific Subaru, I took my Crosstrek there for service. Prompted by an unpleasant experience at Santa Monica Subaru, and after seeing good reviews re: Pacific Subaru, I took my Crosstrek there for service. I'd been loyal to the Santa Monica dealer since purchasing it there in 2013. Unfortunately, that dealership changed hands within the last year or two; its original, stellar customer care and attention to detail is no longer a priority. Pacific Subaru's Tony Cervantes restored my faith in dealership service. Tony was polite and professional, genuinely interested in my concerns, and provided a fair estimate. I received gold star treatment—my Crosstrek was expertly repaired, and afterwards washed. I picked it up at the agreed upon time, and at first didn't recognize it, since it sparkled just like their new cars. Pacific Subaru and especially Tony, have earned my loyalty. Thank you, Tony & Team! More

No pressure, gimmicks or games. Easy car buying experience I traveled from San Diego to purchase my 2017 Outback 2.5, Limited, with eyesight from Subaru Pacific. The San Diego Subaru dealerships were just not I traveled from San Diego to purchase my 2017 Outback 2.5, Limited, with eyesight from Subaru Pacific. The San Diego Subaru dealerships were just not as transparent or willing to work a mutually beneficial deal. The LA market is much bigger so I feel there is more selection and willingness to work with buyers. At Suburu Pacific, I worked with the internet Sales Manager, Jin Choi and am extremely pleased with the experience. Everything was transparent. There were no games, bait and switches, hidden costs or prices. Everything was as quoted. Nor was there any pressure to buy things I didn't want or need. I was in and out of the dealership in about 2.5 hours with my new outback! Very easy car buying experience. More