Subaru Pacific

Horrible Finance Department The sales team was pretty awesome, unfortunately the positivity ends there. The sales manager was not in a good mood and made the process take THE ENT The sales team was pretty awesome, unfortunately the positivity ends there. The sales manager was not in a good mood and made the process take THE ENTIRE DAY, to be over with, but that was fine, sometimes people aren't feeling it. Once our deal was set in place we headed over to the finance department where we were promised that our trade in would be paid off within 10 days, it took Subaru about 60 days to get the trade in car paid off, in that time our interest accumulated AND we had to keep paying our bank for a car we no longer owned to avoid damaging credit. Now Subaru Pacifics financing department is claiming it's the banks problem that we have more interest and they will not refund the interest we were forced to pay to the bank since SUBARU took TWO MONTHS TO PAY OFF THE CAR, how is that our problem? They want our bank to give us back the interest instead. I would say avoid this dealership, sad because as a said the sales as well as the service staff are great, just not worth the headache that comes with the finance department. We also never get calls back and have to go in to hear anything about the issue at which point our original finance me rep doesn't even get involved and we are given the run around. *UPDATE* Michelle agreed that the check amount needed to be adjusted to fit the interest that was charged due to their error. Yesterday Michelle, the finance manager, from what we've been told, told is that a check would be ready in two hours to come back and get it. We never got a call, we called to see if it was ready before we go pick it up , as the dealer has moved and is a long drive down the 405 in traffic now. Today we called again to check, no answer no call back no voicemails returned, called a few times and finally drove over there and waited to talk to Michelle for an hour while she sat in her office with no customers in front of her, (you can see into her office if you walk to the restroom) to find out that the check still hasn't been printed... They also will not give us the check until we go to Well Fargos main auto loan location and get a copy of the title release. Subaru pacific sold the car we traded in already and they haven't even got the title?!?! And how is it our responsibility to get a car that we haven't had in months that you already sold to someone else released?! If they didn't have a check to hold hostage how would they get the title released? We explained this to them and they said that just how it works that they have absolutely no way of getting it themselves, we have to do it as the customer. Once they saw is on the phone calling Subaru of America,they were quick to get a copy of the check to show us, in the correct amount I might add, and they will go ahead and get the title they say, as soon as it's cleared we can have the check... Magically... Also, when we asked the sales manager for the number for Subaru of America he wrote on a post it SOA and the number for Subarus finance department, surely in an effort to avoid having corporate be brought into the situation and having the issue reported. Once they get your money they really don't care.. Skip the headache... Go to Timmons, they are amazing and fix issues in a timely manner. More

Great Service I had my new car in to check an issue. Tony Cervantes did a great job keeping me informed about progress on the car and its availability. I would de I had my new car in to check an issue. Tony Cervantes did a great job keeping me informed about progress on the car and its availability. I would definitely recommend the dealership. More

Great Experience! Brian Williams was great and we ended up going back to him to purchase a second vehicle after my husband was so happy with his Outback. ended up get Brian Williams was great and we ended up going back to him to purchase a second vehicle after my husband was so happy with his Outback. ended up getting a Crosstrek and I love it! So excited that the dealership is now so close and convenient. More

Simple, Positive Way to Purchase a Car Costco Auto Buying Program directed me to Jim Nielsen and I could not be happier. I never felt pressured and came away with the Outback that is right Costco Auto Buying Program directed me to Jim Nielsen and I could not be happier. I never felt pressured and came away with the Outback that is right for me. As an older unmarried woman, I was concerned of being pushed into a deal...Not the case with Jim nor Steve Choi in the Finance Department. I am now a happy first-time Subaru driver !! More

Oil change and engine air filter change. Very great service. Their new facility is looking great even though it's not quite finished. Tony Cervantes has helped me twice and he's great at what Very great service. Their new facility is looking great even though it's not quite finished. Tony Cervantes has helped me twice and he's great at what he does. Good communication and can always help with your questions. More

Best Subaru Dealer in SoCal Jin Choi is the best salesperson I have encountered at a dealership. He earned my business by getting me the best deal on my car and offered great ins Jin Choi is the best salesperson I have encountered at a dealership. He earned my business by getting me the best deal on my car and offered great insight as he owned the same model I bought. He was extremely helpful and patient in running us through the details of operation and features of the car. Had it not been for the busy financial person we would have been in and out in record time. Jin made it worth going 60 miles out of my way versus a closer dealer. More

buying a car The car-buying experience couldn't have been easier. Jim Nielsen is the Internet Manager who I met when I was building a car on the Subaru site and se The car-buying experience couldn't have been easier. Jim Nielsen is the Internet Manager who I met when I was building a car on the Subaru site and several dealers contacted me. He was easy to talk to and didn't pressure me at all when I let him know my schedule for buying a new car. He just stayed in contact and gave me space. I was also in contact with a broker and when I was ready to buy, he beat the broker's price and gave me exactly what I wanted. Steve Choi, the finance person, also patiently went through the explanations for all the warranty options and helped me find a way to get the warranty I needed the most at a price that made me comfortable. They are a busy dealership and I can understand why because the attention and the comfort level at the dealership is very nice--they also have events that the public is invited to which is a good way to introduce themselves. Overall, highly recommended! More

Very happy with my car buying experience I went to this dealership, which is out of my area, because I had seen a number of positive reviews online. I now know that those reviews were well d I went to this dealership, which is out of my area, because I had seen a number of positive reviews online. I now know that those reviews were well deserved. My sales person, Jin Choi, was excellent. He obviously knows his product and his business. I especially appreciated the fact that he went out of his way to explain every step of the process as well as all the features in the car that I bought. I was treated fairly and professionally by everyone at the dealership. When I left with my new car I was very happy. I would recommend Subaru Pacific very highly, and especially my sales person, Jin Choi. More

MATTHEW JOHNSON SALESPERSON I WAS IMPRESSESD WITH MATTHEW JOHNSON'S KNOWLEDGE OF THE VARIOUS SABARU VEHICLES, BECAUSE OF THIS I PURCHASED AN OUTBACK THAT DAY. GREAT SALESMAN,GREA I WAS IMPRESSESD WITH MATTHEW JOHNSON'S KNOWLEDGE OF THE VARIOUS SABARU VEHICLES, BECAUSE OF THIS I PURCHASED AN OUTBACK THAT DAY. GREAT SALESMAN,GREAT SMILE. More

Great experience I went into Subaru Pacific looking for a very specific Crosstrek. They found the one I wanted and had a great overall experience. Working with Carlo I went into Subaru Pacific looking for a very specific Crosstrek. They found the one I wanted and had a great overall experience. Working with Carlo, Erik, and Shawn was terrific. I hate the car buying process and this was as painless as possible and compared to other places I've been, I'll go back here for my next car. Thank you for everyone there. More