Subaru Of Ontario

didn't do everything that I had asked I dropped my subaru off at 7am for an oil change, a recall to be done and for a noise at the front end when the wheels are turned.They called me somet I dropped my subaru off at 7am for an oil change, a recall to be done and for a noise at the front end when the wheels are turned.They called me sometime between5-6 pm to come and pick up the car. When I went to check out with the cashier I read over the invoice I noticed that my oil change was not on the paperwork and was told that the recall part for my car was on back order and that subaru has been waiting for this part for awhile. So, why did the oil not get changed, because apparently they were not told when I called back to tell them to go ahead and do the oil change. A woman that I spoke to on the phone was working in the service area that day and I was told that she would relay the message to the appropriate person. The service advisor, Matthew Baker said he never got the message. A total waste of time to leave my car down there all day. I was very unhappy!!! More

Great Customer Service I recently had a bad experience over at Subaru San Bernardino and decided to head over to Ontario to try and get the price I needed for the car I want I recently had a bad experience over at Subaru San Bernardino and decided to head over to Ontario to try and get the price I needed for the car I wanted to purchase. They worked with me quickly and got me what I wanted, and for a great deal. I originally purchased with them 6 years ago and am back again, and will definitely return. Marc C was a very efficient and helpful salesman. More

Very happy Rocky was awesome and so helpful! He made buying a car easy. I highly recommend you see him to purchase your car. Go see Rocky! Samantha Latino Rocky was awesome and so helpful! He made buying a car easy. I highly recommend you see him to purchase your car. Go see Rocky! Samantha Latino More

service Dept Had my daughters crosstrek serviced there, scheduled the appointment online which was very easy, arrived at the dealership, was greeted by one the ser Had my daughters crosstrek serviced there, scheduled the appointment online which was very easy, arrived at the dealership, was greeted by one the service technicians, acknowledged appointment time and reason. Quick and efficient service. More

Room for improvement So i use the dealership regularly. Hit and miss on completing the overall job. They can change oil but forget to wash the car after they said they wo So i use the dealership regularly. Hit and miss on completing the overall job. They can change oil but forget to wash the car after they said they would. They had to replace the radio because of XM not working but really didn’t give me the reason it was broke they decided a new radio was needed. Good thing for the warranty. More

Awesome place Came in on short notice for an oil change and to get a couple clips to secure my under tray. They got me in and out in about 45 min. They forgot the c Came in on short notice for an oil change and to get a couple clips to secure my under tray. They got me in and out in about 45 min. They forgot the clips to hold up the plastic tray but it’s not dragging so I’ll get them next time I go in. This place is great every time I go in it doesn’t take long. More

Great Service Experience Drove a long way after they got me in in fairly short notice. When I got ther they finished my service and warranty work in less time than suggested a Drove a long way after they got me in in fairly short notice. When I got ther they finished my service and warranty work in less time than suggested after drinking a cup of coffee in the nice customer lounge. “Great job”. More

can't perform a proper, simple oil change. This was my first scheduled service on my 2017 Subaru Forester XT. It called for an oil and filter change and tire rotation. Not all of the old oi This was my first scheduled service on my 2017 Subaru Forester XT. It called for an oil and filter change and tire rotation. Not all of the old oil was properly drained and now the crankcase is 1 quart overfilled. The oil is dirty. I brought the car back to the service center the following week and nothing has changed...except to tell me that I checked the oil on uneven terrain. I DID NOT! This was something that should have been done properly the first time, and I did not need the "lip service" when I brought the car back. I've been changing the oil in my cars for more than 50 years! I know how to check oil levels and how to perform the task correctly, and this was NOT THE CASE! More

No hassel pleasant experience No hassle pleasant experience. Love my new car. Cheryl was very helpful! The car is fun to drive. Met all of my needs and expectations. Will definatly No hassle pleasant experience. Love my new car. Cheryl was very helpful! The car is fun to drive. Met all of my needs and expectations. Will definatly recommend friends. More

Friendly and thorough service Ontario Subaru service rep. Marvin was attentive and let me know exactly what to expect. The service was quick and thorough. Definitely my go to place Ontario Subaru service rep. Marvin was attentive and let me know exactly what to expect. The service was quick and thorough. Definitely my go to place for servicing my Forester. More