Stokes Volkswagen

Shady Dealership When purchasing my vehicle there was some shady action taken by this organization pertaining to someone who was "wanting to put a deposit" on the car When purchasing my vehicle there was some shady action taken by this organization pertaining to someone who was "wanting to put a deposit" on the car and then miraculously disappeared. I questioned their values then but reluctantly bought the vehicle anyway. It was not until I was handed the keys to drive away that I was told there was only one key, that's $100+ they are going to cost me eventually. I was also offered the obnoxiously low amount of $300 for my working automobile that I drove for two hours to get there for a trade. Don't worry I drove it back two more hours and sold it for $1100 the other day and had multiple other reasonable offers even with all the problems it had with it, those weren't hidden by the way. When I bought a car from a "dealer" I expected to receive something fully operational and safe, at least for the first 30 days until my actions were undoubtedly the cause of any erroneous details to the vehicle. There was an air bubble in the front driver side tire that could have even been there prior to me buying the car and the way I have been treated I think it is safe to assume that it was. Due to the nature of how an air bubble in the sidewall of a tire is caused I could never prove anything either way. I decided to take the hit for that and mark it up to either me not doing a thorough enough inspection of the vehicle prior to purchase or that I actually hit a pothole and caused the issue. I feel like that is unlikely because why would I not avoid every little bump in the road in a car I am investing in for the near future right after I sign the papers to drive it away but that is neither here nor there. When I went to get the tire changed I was informed that there was an expansion in the lug nut cap making them impossible to remove without proper equipment. I went ahead and tried to put the socket that was supplied with the spare tire on every single nut after the tire company replaced them. Only about half would even fit. Had that air bubble turned into something else like a blow out and I somehow managed to not hurt myself, anyone else, or the car how would I have been able to change that tire? I would have then been stranded on the side of the road somewhere waiting on some tow truck, costing me even more money. All this to say that on a used car inspection they did not even touch a tire. If they did not inspect that what else did they not do? They claimed they did not touch them because the tires did not need to be rotated. They need to be rotated more than rotated to be honest. I emailed and phoned back and forth and after some bouncing around, getting treated like trash, and pretty much laughed at they said to send a receipt and they will cover half of the lug nuts and that is it. I regretfully accepted and emailed a receipt with a drawn out explanation of the occurrences only to receive no reply or attempt to reconcile. I really hope I never have to deal with this organization again their practices are sub par and questionable at best. Grand Total of assumed and actual cost that this dealer's actions and shady business practices will cost me is approximately $350 or could have been exponentially more had the tire blown out, and I have not even had the car for 30 days. 0 stars if possible would never recommend. More

New Car Purchase Honest, professional and genuine, I actually enjoyed the process at Stokes VW. Not pressure gave me time on several occasions to look and make sure wh Honest, professional and genuine, I actually enjoyed the process at Stokes VW. Not pressure gave me time on several occasions to look and make sure what I wanted. Worked with me on the price. If everyone had a great experience like I did no one would hate buying a car. More

Absolute nightmare. Do not go here. I made it very clear first thing that I was not ready to buy that day but wanted to get a feel for what was in my budget. After harass Do not go here. I made it very clear first thing that I was not ready to buy that day but wanted to get a feel for what was in my budget. After harassing me to buy the day of before I even got in the door, I was shown only one car and they wouldn't even tell me how much it was! None of their cars had even a starting price and the salesmen take 10 minutes to "look up the price" which really consists of fetching a financial employee to further harass you to buy immediately. Once again explaining I had just started shopping around I was told "good luck" and literally shown to the door. Similar experience at another Stokes dealer as well. Rude employees who don't listen to you, untrustworthy pricing, and an overall horrible experience. More

Bought a vehicle started making noises the min i got home. Bought a 2008 jetta seemed nice lots of perks. The day i got it home it starts making a noise and couldnt figure out why. Talked to the salesperson J Bought a 2008 jetta seemed nice lots of perks. The day i got it home it starts making a noise and couldnt figure out why. Talked to the salesperson Jeremy ( Very nice friendly). There car was sold as is, but ac wasnt working either. After researching others problems. I put a fuse in where one was missing. Which you think might be on a 175 point inspection. AC works after a while running not in idle. But noticed the AC fan isnt working. and their is a bulletin on it. Meaning the company knows its a known problem. Once i found what the problem was i called to see if we could this resolved but since it passed their inspection they wouldnt do anything. I may be able to fix the problem with a new radiator fan for $110 on ebay but no guarantee. If that dont work i will have to dump who knows how much into the vehicle so it doesnt over heat and blow up. I really just wanted to know for sure what the problem is. I dont mind putting in a little money but feels like inherited a problem. Sometimes its hard to catch everything when you are unfamiliar with a never owned brand. I came on lot looking for another vehicle and ended up getting a Volkswagon( Double what i was looking for) which i was hesitant as i have heard of little electrical and sensor issue like this. The Volkswagen's are nice , the Salesperson was helpful, Financing was a breeze. Just wish this could have been resolved to put my mind to rest. More

Got a new car! Got a new car from Stokes on 11-11-14. The staff was super nice and friendly. Came in w/ a trade in along w/ $800 down and left w/ a 2014 Passat. Got a new car from Stokes on 11-11-14. The staff was super nice and friendly. Came in w/ a trade in along w/ $800 down and left w/ a 2014 Passat. Archie Smalls is the best salesman ever! Thanks for everything Archie!! More

Liars I went to the dealership on Saturday September 27th 2014. I have no credit as I have paid cash for everything I have or had to go to buy here pay here I went to the dealership on Saturday September 27th 2014. I have no credit as I have paid cash for everything I have or had to go to buy here pay here places and pay an outstanding interest rate. I was approved for a brand new 2015 passot but decided to get the 2014 clearance model so my payments would be more in my budget. I was looking for a more economical vehicle for my wife to carry our 2 year old to his 3 therapy sessions a week and many doctors appointments. I was greatly surprised on the approval with no money down. Then on Monday September 29th I took them the proof of income they required and all the sudden I have to have a co-signer. Because I am a sub- contractor. Never mind I have worked for the exact same pest control company for over six years and have lived at the same residence for over 41/2 years. The salesman (Jeremy) was one of the best car salesman I have ever met. To Jeremy I do thank you for all your help. But for the approval then the sudden disapproval I can not reccomend this dealership. Thank you Kenneth More

Can't Believe I Got A New Car!!! Heard on the radio yesterday morning that if you had bad credit and $500 to put down that Stokes VW would get you into a car. I had to laugh after be Heard on the radio yesterday morning that if you had bad credit and $500 to put down that Stokes VW would get you into a car. I had to laugh after being told by THREE other dealerships it was impossible. I called Stokes VW and got Blane Cook on the phone. I challenged him and the ad... no way would I qualify - bad credit due to a bad relationship... long story short - Blane got my information over the phone, called me later in the day asking me to bring my pay stub (I thought I was being jerked around again) so I went. I left with a brand new 2014 Passat S and I love it!!! I was in and out (with a trade in) in no time!! My down payment was low and my monthly payments are doable. Blane was awesome!!! Stokes VW WILL get anyone into a car - if they did it for me, they can get ANYONE approved. YAAAAYYYYYY!! More

Best idea I ever had! Buying my first car was a nightmare, the salesman wasn't a nice guy, but coming to Stokes? This was how I expected my first time to be... T'was a smoo Buying my first car was a nightmare, the salesman wasn't a nice guy, but coming to Stokes? This was how I expected my first time to be... T'was a smooth, easy transaction and I knew exactly what was happening the whole time! I highly recommend Stokes to first time buyers, as well as everyone else! I live in NEW HAMPSHIRE, but I got my new car from Stokes, because quality is everything. Thank you so much to everyone at Stokes who made this happen!! More

Great car for an awesome price Recently I attended the Stokes Volkswagen miracle auction and was amazed how cheap the cars were going for. I have never been to an auction before b Recently I attended the Stokes Volkswagen miracle auction and was amazed how cheap the cars were going for. I have never been to an auction before but ended up bidding on an Infinity G35 and won. I love the car and buying it was a piece of cake with Jason Kelsey getting all the paperwork in order. I was truly impressed with the friendliness and attentiveness of the staff and would recommend this dealership to anyone interested in a new or used car. More

Great friendly service Had an excellent experience dealing with Jason Kelsey. He was very informative and made sure that I drove off the lot in my new car as a very satisfie Had an excellent experience dealing with Jason Kelsey. He was very informative and made sure that I drove off the lot in my new car as a very satisfied customer. More