Stivers Ford of Birmingham

Didn't have car a month and it broke down. They wouldn't even talk to me. They wouldn't even talk to me. More

Its very nice and pleasant to meet someone who can help me out and also making a friend me out and also making a friend More

Sorry to offer this review but maybe it will help prevent someone else from wasting their time. S0 . . . I made an online appointment to repair my heater at Stivers Ford downtown BHM. My appointment was s someone else from wasting their time. S0 . . . I made an online appointment to repair my heater at Stivers Ford downtown BHM. My appointment was set for 7am. Thursday. Arrive a bit early and within a few minutes, pulled right in. A friendly service rep met me in the service drive and invited me inside to the check-in station to write up my F150 truck repair. I had given details of the needed repair when I made the appointment (an online feature of their website) and asked if while they had it, might it be possible to check the RR tire sensor and a general overall look into anything else that needed attention. I declined the offer for an oil change because it had appx 1K more miles before it was due. After typing the notes into the computer, the rep said: ok I have you all written up and notes for the technician. You will get a call when they have a diagnosis next Tuesday or Wed. (today is Thurs. 7am) At first I thought I misunderstood her. Did you say next Tu or Wed you would take a look at it. yes that is correct. Why is that? What will be happening with it today and tomorrow? Well, we don't have a technician right now and wont have one to look at it until next Tu or Wed. So, let me make sure I understand. I make an appointment - several days in advance, and provide you the details of what the repair need (Heater) is and instead of contacting me to let me know you are unable to even diagnose the issue until next Tu or Wed. you let me drive downtown at 7am just to find out. Well, she said, this starts the relationship and now we have your information in the system but yes we will need to keep your vehicle for several days. Now I was prepared to leave it all day, even all day Friday, but to leave it 5 days knowing a tech would not even be looking at it until Tu or Wed of next week is hard to digest. Has CS come to this? I just don't get it. Why would anyone schedule any repair here if you would need to double check ahead of time to see if they have a tech on site to actually diagnose and repair? Are they short-handed on techs and just trying to cover for the lack of skilled labor or are they just this insensitive to peoples time. I am just an average guy who has purchased probably a dozen vehicles over the years and look forward to trading in my F150 in the not too distant future. But, now I know where I will likely not purchase a new truck. Is this what CS has come to? I guess I am just disappointed in such poor CS experience . . . and by a Ford dealer no less. I don't know the Service Manager nor Mr. Stivers, but I would suspect that neither of them would be happy for someone to waste their time in this way. More

Our family has purchased two vehicles at Stivers in the last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak in the rear area. It took three visits to the service department to get it fixed. Between the three visits, the car was in the shop for over two weeks. On one of the trips, we went to pick up the car at the agreed upon time and Ralph in service said they needed to keep the car a bit longer because they had forgotten to do half the service we had scheduled. Eventually the leak got fixed but it was far more complex than it should have been. Our son purchased a Bronco Sport and after a month or so, the seat belt tensioner on a rear seat seized up. The seat has been stuck in the down position for months awaiting time for the repair to be made. Again, Ralph is the guy working with our son. He goes once for his appointment and they forgot he needed a loaner. He schedules another appointment and he gets there and is told the loaner can't go out of state so he has to cancel the appointment for a pre-planned trip to Tennessee. His Bronco is now in for the third time and it's been in for over two weeks. We spoke with Ralph yesterday asking what is taking so long. According to Ralph, a service appointment doesn't mean your car will be serviced on that day. To the contrary. A service appointment means your car will be sitting in a storage lot (that Ralph says costs Stiver $15,000 a month) for a minimum of ten days. That's right. A service appointment only means, there is room for your car in the storage lot, not that any work will be done for a week or so. But Ralph doesn't stop there. He tells us they have customers who have been waiting for their cars for over 18 months. Yep, over a year and a half and according to Ralph "it's about to get a lot worse because of the strike". Stivers is a great place to purchase but there is no way I would recommend them for service. More

It was the worst experience I have ever had purchasing a car. Nicest part was the weekend receptionist. I was told two different things about the car I was interested in, so one of those things was a lie, car. Nicest part was the weekend receptionist. I was told two different things about the car I was interested in, so one of those things was a lie, told to me by manager named Ross. Did not get his last name. BTW, you still have people's comments posted from over a year ago when it was Adamson Ford. All this dealership did was confirm the things we have always heard about car salesmen. I will not patronize, nor recommend anyone to this dealership! More

As my experience took place, from beginning to end, it was excellent. Zac, my salesman, was very courteous, knowledgeable and willing to make my experience very comfortable. was excellent. Zac, my salesman, was very courteous, knowledgeable and willing to make my experience very comfortable. More

Great customer service, and the finance Diva is a god send that answers all your questions with such explanation that you leave 100% satisfied. Overall great experience 👍 send that answers all your questions with such explanation that you leave 100% satisfied. Overall great experience 👍 More

Matt was great! Fast, easy process to get me the car I wanted! I thought it would be a long process but it wasn’t and he was very accommodating. wanted! I thought it would be a long process but it wasn’t and he was very accommodating. More

The salesperson found the truck I wanted at a dealership in another state. I appreciate the extra effort he went to. He was easy to work with. in another state. I appreciate the extra effort he went to. He was easy to work with. More

Fantastic! Matt Harris was very helpful helping me and my wife pick out the right car for us. I would highly recommend him to anyone. wife pick out the right car for us. I would highly recommend him to anyone. More