Stivers Ford of Birmingham

I’m only giving my salesman, sparky sparks a 5 star rating. The dealership, management, finance, and overall customer service has nothing to do with my 5star rating. I welcome any one from management, rating. The dealership, management, finance, and overall customer service has nothing to do with my 5star rating. I welcome any one from management, customer service, or Ford to contact me and discuss my experience with the dealership. After my recent honest review the only person that has reached out trying to improve my experience and apologize for it is Mr. Sparks. More

Everyone was great when I was buying my truck but follow up after is nonexistent. I was told by service they would get me a price on parts and never followed up and my salesperson I purchased my truck from up after is nonexistent. I was told by service they would get me a price on parts and never followed up and my salesperson I purchased my truck from never followed up with missing tie downs for the truck bed. I guess I was just another sale and not a valued customer More

Very courteous at the dealership. Beautiful building. Ford promise keep as usual. Woeked car once over. Beautiful building. Ford promise keep as usual. Woeked car once over. More

They communicated promptly and clearly. Had to investigate the problem and it went through a process, but they diagnosed until the correct issue was identified then solved. Appreciated thei Had to investigate the problem and it went through a process, but they diagnosed until the correct issue was identified then solved. Appreciated their commitment to get it right. More

Cassandra was attentive and clear. Sparkplugs were requested from my first discussion to be included in the estimate. Unfortunately the “technician” forgot to add them to the internal Sparkplugs were requested from my first discussion to be included in the estimate. Unfortunately the “technician” forgot to add them to the internal order and what was already an expensive service increased by 20%. That was not something I expected nor appreciate. More

Excellent service! Adarius Varner was the service Advisor and was very prompt, thorough, and helpful with my questions. I even went back the next day to ask about a par Adarius Varner was the service Advisor and was very prompt, thorough, and helpful with my questions. I even went back the next day to ask about a part and he immediately looked up the information and provided me with the information that I needed. More

New, nice, and clean. Good customer amenities while you wait. Friendly service that takes care of you. Good customer amenities while you wait. Friendly service that takes care of you. More

Customer service was amazing. Everyone was so attentive and accommodating. The aesthetics were visually appealing Everyone was so attentive and accommodating. The aesthetics were visually appealing More

There was a mistake made, and they quickly fixed it. I don’t expect perfection, but I do like things fixed and that’s what they did. I don’t expect perfection, but I do like things fixed and that’s what they did. More

Cassandra was simply absolutely amazing, she went above and beyond. As I was dealing with a family emergency and well over 1,000 miles from home she sought to make sure my vehicle was repaired as well as and beyond. As I was dealing with a family emergency and well over 1,000 miles from home she sought to make sure my vehicle was repaired as well as being considerate, caring and compassionate. More