
Sterling McCall Hyundai
Houston, TX
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Andy Tran was the sales specialist who helped me from my first interaction to the moment I drove away with my new truck. I don't mean this lightly, it wouldn't have happened without his care and considerati first interaction to the moment I drove away with my new truck. I don't mean this lightly, it wouldn't have happened without his care and consideration for others. He went above and beyond all expectations. He remembered our initial conversation in great detail, which to me, says a lot. But, if he is to be praised, it shouldn't just be for his memory. It was not just his attention to details, it was his follow through that saved the day. Andy Tran heard that I experienced trouble when trying to finalize my purchase. He got a hold of me immediately, even though I had already left without my truck, only half paid for, to ask what happened. He consulted other members of Sterling McCall Hyundai on our behalf and came up with a solution! Which didn't just help us get a truck and him a commission, he provided us with something much greater. A sense that someone saw us and someone listened and cared, and in our world, that's beyond rare. I wonder if he realizes how much of a difference he made in our lives today. I can't commend him enough. Thank you, Andy. When we are ready for a second vehicle, we'll be asking for Andy Tran. More
Picked up a pre-owned 2006 Ford Ranger. Big thanks to Andy for helping us get the truck. My card locked up and, as someone with autism, the situation got overwhelming, but his calm and help Big thanks to Andy for helping us get the truck. My card locked up and, as someone with autism, the situation got overwhelming, but his calm and helpful attitude made a big difference. More
We are from Youngsville Louisiana. Last night we were in Houston going to dinner , when my husband hit a pot hole and tore the inside of my right front tire. I called them this morning Last night we were in Houston going to dinner , when my husband hit a pot hole and tore the inside of my right front tire. I called them this morning to see if they had a tire. The answer they could get me one by 1:30 this afternoon. When I got to the dealership they took my keys and brought my car around and started to work on it. We are so grateful and blessed that Donhan Murrell took excellent care of us kept us inform the whole time. Especially after the day we had at MD Anderson. Our car was washed and clean, Thank you very much for the excellent care More
This dealership allowed us to walk around and look at the cars without someone constantly looking and talking about each vehicle. Once we were ready to ask questions and test drive the cars, Shane had no i cars without someone constantly looking and talking about each vehicle. Once we were ready to ask questions and test drive the cars, Shane had no issues answering all of our questions and showing us the pros and cons. I truly appreciated his time and patience! More
The employees were polite and helpful. I didn’t like that there was a mistake on the paperwork and they were trying to charge me $1,000 more on the contract than what we had agreed on wit I didn’t like that there was a mistake on the paperwork and they were trying to charge me $1,000 more on the contract than what we had agreed on with the salesman. More