
Sterling McCall Hyundai
Houston, TX
Filter Reviews by Keyword
By Type
Showing 920 reviews
Don was my service advisor, he was wonderful, very professional & knowledgeable. He made recommendations to keep my vehicle in great shape professional & knowledgeable. He made recommendations to keep my vehicle in great shape More
I received prompt professional service and enjoyed the text communication while waiting on site. My service tech was friendly and courteous. text communication while waiting on site. My service tech was friendly and courteous. More
Caleb was the gentleman who helped me. He explained everything in detail and told me to ask him about anything I didn't understand and he would go over it as much as I needed. He was very He explained everything in detail and told me to ask him about anything I didn't understand and he would go over it as much as I needed. He was very polite and professional and made my experience very pleasant. I will ask for him in the future. More
I had purchased a 2023 Hyundai Elantra Limited form you guys on the 18th of January 2025 and the guy who did our deal, Rodger lied to both me and my mom when we were signing the paper work and due to this guys on the 18th of January 2025 and the guy who did our deal, Rodger lied to both me and my mom when we were signing the paper work and due to this lie he gave us, the bank had voided the loan and now I’m out of a car yet again. And because of your employees screw up we have to pay the price since now we can’t get approved for another deal. We shouldn’t be paying the price for someone’s else’s mistake. And a heavy price at that. I went back and forth literally dozens of times trying to get everything rectified and nothing was solved. All I kept getting from your finance team was “ I can’t do anything about it “ like this is absolutely ridiculous dude. There’s a reason why everyone told me not to buy from you guys and I should have listened. I understand Rodger is no longer with you guys but we still shouldn’t be paying the price for your mistake. And now we can’t get to work since you guys took the car away from us. Is this really how you want to run a business? Having employees lie to their customers to get deals out the door? Some really shady business practices. I have been very compliant and maintained my composure. But enough is enough and now it’s too late since you guys took the car back on false pretenses that YOUR business told us. More
Benny was very helpful to go through the process which could be complicated. Everyone else are always nice when I ask something. Sharing video form technicians were very helpful to understand what service could be complicated. Everyone else are always nice when I ask something. Sharing video form technicians were very helpful to understand what services are required for my vehicle. More
They overcharged for our 2025 Tucson. $1,100 for tint. $500 for Ikon Connect which is not necessary because you can track your vehicle using Bluelink which is already included for free. $ $1,100 for tint. $500 for Ikon Connect which is not necessary because you can track your vehicle using Bluelink which is already included for free. $500 for cargo tray which you can get on Amazon for $46. Pretty much no wiggle room on the total price - other dealers are advertising $750 to $1000 off the sticker price. They just play with numbers to make it sound like you're getting a good deal. The finance guy just brushes your questions aside. You don't realize the breakdown of the total price until you get home and look at the bill of sale in detail. Totally different experience from several years ago when I bought a Sonata from the same dealership. More