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Sterling McCall Hyundai
Houston, TX
890 Reviews
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February 07, 2025
Highly disappointed in the service I received. Left my car on MLK day for an oil change and clunking noise for my 2024 Palisade Calligraphy. Received the car on 2/5 and the service department knew Left my car on MLK day for an oil change and clunking noise for my 2024 Palisade Calligraphy. Received the car on 2/5 and the service department knew there was a nail in my side wall and told me it was my “problem” to deal with a flat. My first concern was safety. Why was this not noted in the paperwork for repair or at least fill up the tire with air. 2nd, what kind of 500 point inspection was done after my struts were repaired. My service advisor told me it was not his problem. Appalled and baffled about how they did not care that my tire was flat and wanted me to go home with a flat tire at 7:30pm. Service advisor stated my Tire Warranty was expired. This car is a 2024, how is that possible? When trying to figure out if I can the loaner vehicle back, the service advisor leaves and burns off. Juan, the technician helped me swap the tire out because my jack broke and he went above and beyond to come back the next day to speak with the Service Manager. I can not believe that a dealership would jeopardize the safety of a customer and treat them as if we are nothing. Least to say, I will not be back and will trade in my vehicle. They also stated a knocking sound in my engine, but did not mention to tell me about that sound or concern. Again this is a 2024 Palisade and I have had my car in the shop for a total of over 3 months since I have owned it brand new. Hyundai, please do better. I wish I could rate this a negative. More
by Dissatisfied Consumer
Employees Worked With
Heather, Craig, Juan, Cedric
February 07, 2025
Services were provided quickly and efficiently by the sterling McCall service center. I waited in a comfortable chair for the service to be completed. sterling McCall service center. I waited in a comfortable chair for the service to be completed. More
by ericwey01
Employees Worked With
Jonathan , Frank Galan
February 06, 2025
I had a great experience with you guys. .my sales person Edward Martinez was very friendly helpful and knowledgeable. Thank you .my sales person Edward Martinez was very friendly helpful and knowledgeable. Thank you More
by aquarius.85
Employees Worked With
Edward Martinez , Frank Galan, Maurice Caraway
January 28, 2025
Very professional and straightforward with my purchase. Made it very easy and smooth and no corners were cut. Nicely done. Made it very easy and smooth and no corners were cut. Nicely done. More
by rodriguezchris
Employees Worked With
Charles was also a great help with the hospitality , Frank Galan, Maurice Caraway
January 23, 2025
Sterling McCall Hyundai as a whole is a great dealership to deal with. The salesman, Lisa Priest was pleasure to deal with. She is an absolute asset to your company. Ms. Priest should be a shining example, to deal with. The salesman, Lisa Priest was pleasure to deal with. She is an absolute asset to your company. Ms. Priest should be a shining example, to all salesmen, on how to conduct themselves towards customers. She represents excellence, integrity and Sterling McCall should be blessed to have her as a representative of their company. As long as Ms. Priest works there, I will continually do business with Sterling Mccall and refer others to Ms. Priest, because of the great experience that I had with her. More
by ram1970
Employees Worked With
Lisa Priest
