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Sterling McCall Hyundai

Houston, TX

4.5
985 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 985 reviews

June 05, 2025

Amazing dealership ! Shoutout to Maurice and the gentleman working with him, made buying my first car an amazing experience :) ! More

by brittneytalley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice
Jun 09, 2025 -

Sterling McCall Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2025

Muy buena atención por parte de Donhan Murrell. Excelente servicio. Y sala de espera impecable. More

by Trino Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donhan Murrell, Frank Galan
Jun 07, 2025 -

Sterling McCall Hyundai responded

Hola Trino, nos alegra que nuestro personal te haya brindado tanto apoyo durante tu experiencia en Sterling McCall Hyundai. No dudes en contactarnos si hay algo más que podamos hacer por ti.

June 01, 2025

Cedric took care of all my needs during my visit. He was polite, patient, and saw that my care received the best technical treatment. More

by edidiongrebong
Recommend Dealer
Yes
Employees Worked With
Cedric
Jun 03, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy to hear you had such a positive experience with Cedric! Feel free to reach out to us if you need anything. Have a wonderful day.

June 01, 2025

Car needed new engine. Picked up car when I was told it was ready. When my car was brought out to me, there were parts in the back seat that belonged under the hood. On my More

by Vichut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dillon Wesley
Jun 04, 2025 -

Sterling McCall Hyundai responded

Thank you for taking the time to leave us a review. We’re truly sorry to hear about the issues you’ve experienced, especially after making a significant investment in your vehicle with us. We completely understand how frustrating it must be to face a charging issue so soon after major repairs. Please know that we deeply regret the circumstances surrounding your alternator failure. Because you had the repair done here, we want to reassure you that we stand behind our work and parts. If the alternator we installed is found to be defective, we will absolutely replace it under warranty at no cost to you. We would also like to double-check the charging system—including the alternator and battery—to ensure everything is working as it should. Your satisfaction and peace of mind matter a great deal to us, and we’re committed to making this right. Best Regards, Craig Murrell cmurrell@sterlingmccallhyundai.com

May 31, 2025

Poor customer service . Never returned my calls,I had to make calls to ask questions More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis
Jun 04, 2025 -

Sterling McCall Hyundai responded

Thank you for bringing this to our attention, and please accept our sincerest apologies. The experience you’ve described is unacceptable and not reflective of the level of service we aim to provide. You should never have to chase down information or feel unheard—we understand how frustrating that must have been. We take your feedback seriously and will be using this as a coaching opportunity with our team to ensure better communication and follow-through moving forward. Your time and trust are important to us, and we’re committed to doing better. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please contact me at your earliest convenience at 713.981.3948. Thank you, Heather Woodyard Service Director hwoodyard@sterlingmccallhyundai.com>

May 31, 2025

I have gone to this dealership for years and I can honestly say the quality of work along with a great service staff keeps me coming back. My service rep Dillon Wesley ensures I get the best deal for More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Wesley
Jun 01, 2025 -

Sterling McCall Hyundai responded

Hello Charles, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 31, 2025

Everything was taken care of & I was happy with the service. Ivan kept me updated More

by kandicec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Diaz, Frank Galan
Jun 03, 2025 -

Sterling McCall Hyundai responded

Hi Kandicec, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 27, 2025

I had to wait awhile (3 hours) at this dealieship. since the finance person decided to take a client before me. Wasn't fair to me, but I waited. The salesman was quick and was easy to work with. More

by ir_gutier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Leal, Frank Galan
May 29, 2025 -

Sterling McCall Hyundai responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2025

Philip and Alex took very good care of us when we went to go buy the car. We were very satisfied with the exceptional service! More

by Michaelon1765mj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Galan
May 28, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Lisa and Sam are awesome! They took care of us and the process was quick and easy. More

by Kaylaskeene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Preist, Frank Galan
May 25, 2025 -

Sterling McCall Hyundai responded

Hi, thanks for your praise and kind comments about Lisa and Sam. Feel free to reach out to us if you need anything. Have a wonderful day.

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