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Starks Ford of Queens - Jamaica
Jamaica, NY
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Starks Ford of Queens - Jamaica
January 20, 2017
Best sales experience you can have. During the course of buying my Lincoln, I physically went to 5 different dealerships and corresponded with several more online. I was faced with almo During the course of buying my Lincoln, I physically went to 5 different dealerships and corresponded with several more online. I was faced with almost every old-school, poor sales tactic that you could imagine - from extremely inflated pricing, the old back and forth with the manager, terrible offerings on my trade in and even a negotiation taking place where the dealer was trying to sell me the wrong trim level. I am sorry that I did not go to Ford/Lincoln of Queens first as it would have saved me a whole lot of time and frustration. Tom Cinelli was upfront and easy to work with. We agreed to a price and there was none of the back and forth that most dealers use to squeeze you and waste your time. I would highly suggest shopping for your car here and asking for Tom. More
by Sirferris
Employees Worked With
Tom Cinelli
January 20, 2017
Excellent Experience We have a fleet of 10 Ford's. I deal with Tom Cinelli on all and every transaction is smoother than the next. He does all the paper and delivers the We have a fleet of 10 Ford's. I deal with Tom Cinelli on all and every transaction is smoother than the next. He does all the paper and delivers the card hassle free. And his pricing is always the best. I highly recommend you talk to Tom if you are purchasing a Ford. More
by LocalRWDSU
Employees Worked With
Tom Cinelli
January 05, 2017
Sales person was dishonest Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to close on my mortgage. I explained the importance repeatedly of not having anothing hit my credit until after I closed . Liz asked if I could at least fill out paperwork so she could book the sale in December but promised she would not run my credit until I called to tell her it was ok. We had that conversation for 3 days. She called on 1/2/17 and said she wanted to use it for her bonus and again promised not to run my credit until I told her to. On that same day, she gave my file to finance to run my credit after we explicitly agreed that not happen. Then she and Reggie tried to convince me it was no big deal and refused to fix it with Ford Financial. Liz admitted Reggie that she "forgot" to tell him not to run my credit. I would never recommend this place. This was the stereotypical experience of an auto dealership. Dishonest. To add insult to injury Reggie couldn't tell me what he said to Ford Financial, refused to give me a letter that they ran my credit in error and wouldn't let me speak to a manager. They failed to comprehend what damage they have done or could careless. They can take the Explorer and shove it sideways. I've already made a complaint with Ford Financial, Ford Customer Relations and I will also be filing a complaint with every city and state regulatory agency I can think of including but not limited to the NY state Attorney General, DMV and Consumer Affairs. They seemed to not care about complaints, let's see how long that will hold true. I have witnesses to the whole fiasco from beginning to end. More
by Pissedoff
Employees Worked With
Liz Girnus, Reginald Williams
January 03, 2017
The Best customized professional treatment We have been coming to the Maintenance division at Ford of Queens since December 2015. From the very beginning, Henry not only cared about doing grea We have been coming to the Maintenance division at Ford of Queens since December 2015. From the very beginning, Henry not only cared about doing great work, but he has been thoughtful of us as customers. Over the past year+, they continue to show courtesy, advise and professionalism - every time we come in - even the day after a holiday - when they are ready first thing in the AM. They make it so easy and friendly, we wouldn't think of going any where else. - Kelly M. More
by Kelly M
Employees Worked With
Henry, Anthony Mezzotesta and the staff on 172nd Street
December 28, 2016
Jose Ocasio Jose continually went above and beyond all expectations to make sure I left with the car I wanted. Outstanding service from start to finish. It was th Jose continually went above and beyond all expectations to make sure I left with the car I wanted. Outstanding service from start to finish. It was the day after Christmas, so it could have been difficult to make all the pieces of the process happen swiftly but Jose was able to accomplish everything More
by keithc
Employees Worked With
Jose Ocasio
December 06, 2016
Worst service ever!!!!!! My name is Tara Lucas this dealership is the worst that I have ever dealt with. Starting with Jumaanah Falak who does not return phone calls and was r My name is Tara Lucas this dealership is the worst that I have ever dealt with. Starting with Jumaanah Falak who does not return phone calls and was rude. When you call and if you get through and ask to speak with a manager. Anthony comes on the phone and is just as rude. I also had the unfortunate pleasure of dealing with someone name Ruthie. in the beginning she was alright, but then became just as rude. The staff hangs up on you and does not return calls. The dealership had my vehicle from October 31, 2016 until December 1, 2016 and every day i called to find out the status of my car there was a different story about what is wrong with it. I was told I needed a throttle body, they changed it, and several other parts and my vehicle is still not working. I was told my vehicle was ready and to come pick it up on Dec 1, 1016,before i went to pick it up i asked Ruthie are you sure you fixed the problem before i come to get the car and she stated yes it was ready. When I got there I started up my vehicle and it started shaking profusely, I turned off the car went to Ruthie and said my vehicle is still not working. She tried to say that is because your engine light is on.I told her and Anthony i did not want to take my car because it was not repaired and both of them stated i need to take my car because they wanted their loaner back and told me i was not getting another one.i had to drive the car home with it shaking and stalling on me. The next morning I called and spoke with Anthony and told him my car will not start. He gave me the number to road side assistance. I called them and had to pay to have my vehicle towed back to their dealership. They are now refusing to work on my car. Anthony keeps saying because I'm refusing to pay for a diagnostic, he recommend that I take it to another dealer. I repeatedly told him I am willing to pay but he is still refusing to fix my vehicle.This is unacceptable and I am filing a complaint with The Better Business Bureau and The State Attorney Generals Office. I am also taking the dealer to court. There is no reason they had my vehicle for a month and it's still not working.... More
by Tara Lucas
Employees Worked With
Anthony, Ruthie and Jumaanah Falak
November 26, 2016
Professional and Easy, Jose is the Best I have two Fords, Explorer and Fiesta, and Jose is the reason I leased my cars. In addition to be very knowledgeable and professional he went out of I have two Fords, Explorer and Fiesta, and Jose is the reason I leased my cars. In addition to be very knowledgeable and professional he went out of his way to make sure I had the best car buying experience. If you need a car go see Jose at Ford Lincoln of Queens. More
by Markkiliski
Employees Worked With
Jose Ocasio
November 24, 2016
Class. Style. Gets xxxx done. Not my norm to take the time to write any kind of review (far too self involved ;)) but Liz and Mike go above and beyond. I never felt handled, or Not my norm to take the time to write any kind of review (far too self involved ;)) but Liz and Mike go above and beyond. I never felt handled, or pushed in any direction. They put me in the perfect car, the MKZ in January, and all these months later if I have a question there is an immediate response. I had one yesterday. That old image of car dealers does not stand up to their style. If you are looking for a car, go see Liz. Honestly, a classy stylish go-getter, who will get you everything you want. So this time it's me who says thank you. A big thank you. ;) You guys kick xxx. Dermot. More
by Dermot
Employees Worked With
Michael W. Duff, Liz Girnus
November 23, 2016
Thank you Ford, having employees as Jose Ocasio you need a new car!?, you need a realy proffesional dealer !? you don't want wasting your time with all the ...dealers !? It's more that simple, as you need a new car!?, you need a realy proffesional dealer !? you don't want wasting your time with all the ...dealers !? It's more that simple, ask for Jose Ocasio he help me to buy 2 (TWO) cars Ford F150 and a Fusion Titanium Hybrid for my son. THANK YOU JOSE ! I hope to meet you again as a friend too, Mircea DUMITRESCU More
by danamircea
Employees Worked With
Jose Ocasio
November 20, 2016
Professional and quality service The sales people all made us feel comfortable. They were all very professional and the quality of service was the best! They made the process quick a The sales people all made us feel comfortable. They were all very professional and the quality of service was the best! They made the process quick and easy and made us feel like we chose the right company to do business with. More
by jimjam
Employees Worked With
Liz Girnus
