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Starks Ford of Queens - Jamaica
Jamaica, NY
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Starks Ford of Queens - Jamaica
November 12, 2016
Liz is the Best , she worked so hard and was so nice to me every step of the way. Her partner the guy who put my financial package together was great as well, What , she worked so hard and was so nice to me every step of the way. Her partner the guy who put my financial package together was great as well, What a Team. More
by Faunt
Employees Worked With
Liz Girnus, Reginald Williams, Liz Girnus, Reginald Williams
November 10, 2016
Great experience Jose Ocasio is a great salesman, He is trust worthy, honest and right to the point about information regarding information on the new car I leased. Jose Ocasio is a great salesman, He is trust worthy, honest and right to the point about information regarding information on the new car I leased. More
by NEWFORD14
Employees Worked With
Jose Ocasio
November 08, 2016
Great experience!!! Walked into the dealer just to get information and ended up getting a brand new Ford Explorer. Jose was great at giving me information and options to Walked into the dealer just to get information and ended up getting a brand new Ford Explorer. Jose was great at giving me information and options to meet my needs in a vehicle. Mr. Williams was great as well, my credit was in bad shape and still managed to get a bank to approve me. Overall one of the best experience I ever had buying a vehicle. Great service and gave me good money for my trade-in. Thank you Jose and Ford Lincoln of Queens. More
by Vrcruz87
Employees Worked With
Jose Ocasio, Reginald Williams
November 06, 2016
Terrible customers service; very unorganized If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. I had a recall on my ford car and made an appointment one week earlier for 8am. They guaranteed that the car would be fixed on the same day, but when I got there, they told me they didn't have the parts and might not even be able to inspect my vehicle by the end of the day. I had also asked about a loaner car when I made the appointment and was told that it depends on what kind of warranty I have, and I'd have to bring my car in first before they told me if I qualify. So, when I was there for my appointment, they told me I do qualify for one, but I SHOULD HAVE KNOWN that all loaner cars need to be reserved. How do you expect to keep customers happy when you're told one thing, and then told another as if you're expected to know how THEY run their business. They have failed to keep my appointment and gave me misleading information AND ruined my plans leaving me with no car, and did not apologize at all for their mistakes. Furthermore, the lady helping me insulted me and called me a "xxxxxx", also telling me that I need to realize that you don't get everything in life. I hope they realize that this isn't about life, but rather the state in which they operate their business and poor training of the staff resulting in terrible customer service. I did speak with the manager, and he did try to get my car in the shop, and I appreciate that. I was later told that they would call me with an update on my car, which never happened. On the second day, still with no call from them, I went back and asked about my car, and they said they don't know. I spent 40 minutes just for them to confirm they have the car in the shop. After that, they told me since the lady who took care of me yesterday isn't there, they couldn't provide me with any information. So I asked another staff member if he could please just give me the paperwork so I can leave. They refused to give it to me, and I started to record on my phone. He got very angry he told me to put that xxxxing phone down or he'll let you know the consequence. He also threatened to call the police, which I proceeded to do instead. After the police arrived, they completely changed their demeanor and was very nice to me and gave me my receipt and paperwork. Given my awful experience, I would highly advise not to come to this service center. More
by Ben27
Employees Worked With
Jumaanah Graham & others
November 02, 2016
MegaAwesome salesman and dealership! Tom Cinelli is an Incredibly outstanding salesman. We have never had a better experience leasing a vehicle and we have leased, as well as purchased n Tom Cinelli is an Incredibly outstanding salesman. We have never had a better experience leasing a vehicle and we have leased, as well as purchased numerous vehicles in the past. Tom is honest, professional and courteous. What's amazing, is that beyond having these terrific qualities, he also gave us an incredible price on our new Navigator. Leasing from him was the most seamless experience one could ever have when getting a new vehicle. When we took possession of our new Navigator, our one request to Tom was that he never retires. We will never deal with anyone else! More
by Fay
Employees Worked With
Tom Cinelli
October 28, 2016
Found exactly what I wanted. I had been searching dealer inventories looking for a white Explorer Sport with just a moonroof. Two other dealerships dropped the ball, trying to ste I had been searching dealer inventories looking for a white Explorer Sport with just a moonroof. Two other dealerships dropped the ball, trying to steer me to different colors or extra options. Liz had just sold the exact car I wanted but she found me another one and three days later I came in to sign and drive off. More
by MikeRinFL
Employees Worked With
Yvonne, Liz Girnus
October 27, 2016
Liz was amazing! Liz was absolutely wonderful! Not only did she give us a wonderful deal her knowledge and expertise was outstanding! Liz made this process so simple a Liz was absolutely wonderful! Not only did she give us a wonderful deal her knowledge and expertise was outstanding! Liz made this process so simple and stress free! More
by Katie123
Employees Worked With
Liz Girnus
October 26, 2016
Great service 4th car I have leased/bought from Ford Lincoln of Queens and each time it was fast, convenient and painless, Liz is fantastic, highly recommend! 4th car I have leased/bought from Ford Lincoln of Queens and each time it was fast, convenient and painless, Liz is fantastic, highly recommend! More
by kfg0712
Employees Worked With
Liz Girnus
October 23, 2016
Fantastic experience leasing new Ford Fusion I had a fantastic experience with Tom Cinelli and Gregory Cohen of Ford of Queens. The service was great and they were both very good guiding us throu I had a fantastic experience with Tom Cinelli and Gregory Cohen of Ford of Queens. The service was great and they were both very good guiding us through the process. It has bee a pleasure More
by Ford Happy
Employees Worked With
Gregory Cohen, Tom Cinelli
October 11, 2016
Painless New Car Purchase I was looking for an 2016 Lincoln MKX Reserve with a hitch and the technology package. After doing some research I put my requirements on TrueCar.com. I was looking for an 2016 Lincoln MKX Reserve with a hitch and the technology package. After doing some research I put my requirements on TrueCar.com. I received a few inquiries from various dealers. Tom Cinelli of Ford Lincoln of Queens was one of them who contacted me by email and gave me an offer that I thought looked good in comparison to the MRSP. I contacted a few other dealers and no one was interested in competing with Tom's price. I was a little skeptical that there were no catches in Tom's offer but after a few emails back and forth I accepted his offer. However, I still needed time to sell my GMC Acadia. After a couple of weeks, my best offer was from another dealer for my used Acadia. I asked Tom if he would do a courtesy trade in, whereby I traded in my car to Tom and he immediately sells it to my dealer buyer at the same price. He checked and was able to do it. This accommodation saved my over $2,000 in sales taxes. I met the buyer at Tom's dealership and we did the exchange. No need to go the the DMV as my plates transferred. So I have to say that it was a seamless transaction and I was very happy with the price, the transaction and the atmosphere at the dealership. I am happy to recommend Tom Cimelli of Ford Lincoln of Queens. More
by Ray Xerri
Employees Worked With
Gregory Cohen, Tom Cinelli
