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Starks Ford of Queens - Jamaica
Jamaica, NY
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Starks Ford of Queens - Jamaica
February 09, 2016
Horrific and will never go back The worst dealership/service center I have done business with. Unaccomodating to their customers, and terrible customer service. My car was brought The worst dealership/service center I have done business with. Unaccomodating to their customers, and terrible customer service. My car was brought it in there three times for the same problem. I finally had it brought to a service center that isn't convenient for me because they are an hour away but they fixed my car and gave me a loaner in the interim. I will never use this queens location again and I wouldn't wish my experience on anyone. If you can, take your car elsewhere. More
by Arieaustin28
Employees Worked With
Anthony (Manager)
February 05, 2016
Dealership was busy The Dealership was clean, lots of sales reps, parking was tough. The sales rep (Tom Cinnelli) that I had the pleasure to work with was thorough and The Dealership was clean, lots of sales reps, parking was tough. The sales rep (Tom Cinnelli) that I had the pleasure to work with was thorough and honest. He kept to his word on all aspects of the purchase (lease) deal. I started looking for my 2016 Lincoln MKX Reserve in September 2015, I contacted and was contacted by may dealerships. They all promised a lot but the only that stayed true to his word was Tom Cinnelli. No nonsense, didn't spend hours in the dealership discussing what I did or did not need. Found the discounts that worked and provided me the best price for the car I was looking for. I would go back to Tom in a heart beat. More
by richlr55
Employees Worked With
Tom Cinnelli, Tom Cinelli
February 05, 2016
Excellent service that goes above and beyond to accommodate! I called this dealership on a whim after having a very negative experience with another dealer that was giving me the runaround on a Ford Edge... L I called this dealership on a whim after having a very negative experience with another dealer that was giving me the runaround on a Ford Edge... Liz G. answered my call, gave me a quote over the phone (for a fully Lincoln MKC that was $75 less a month than what the Edge would have cost mind you).... I came in within the hour to sign the paperwork, and put no money down. Within 48 hours, I had the car... I had some questions about pick up and delivery-Liz answers her cell phone at 8 pm, when I knew she had finished her shift at 6 pm. The following week, I forgot to mention we had another lease in the house, Liz submits the paperwork and lowers my monthly payment-a week AFTER the deal was finalized. She just called me on her day off to let me know. Talk about a refreshing experience with a car dealer! If you're looking for service, and have had enough of BS and games that make people cringe when they think of car buying/leasing, you should go see Liz G. I don't think I'll ever a buy a car from anyone else until she retires... She's THAT good. More
by JoJoLamb
Employees Worked With
Liz Girnus
February 05, 2016
The best dealership ever! The way my husband and I were treated was unbelievable. From the moment we were in there we felt comfortable. No one was pushy which is the number one The way my husband and I were treated was unbelievable. From the moment we were in there we felt comfortable. No one was pushy which is the number one thing I hate about many places, but at this place they worked with my budget and my needs. The sales Rep Jose Ocasio is the best! I appreciated all his undivided attention to us. He is calm and to the point. I want him to always deal with us because now and hopefully for a very long time I will be a Ford Dealership customer. He looked for the best deals for us and I appreciate his honesty. He understands that satisfaction goes way beyond making money. Thank you Ford and Jose for this wonderful experience. I am a very Happy Customer! More
by Aris and Steven
Employees Worked With
Jose Ocasio, Reginald Williams
January 30, 2016
What A Car Buying Experience Should Be I have just purchased my new Lincoln from this dealer. I have bought cars from other dealers in the past with several nightmare experiences. This Linc I have just purchased my new Lincoln from this dealer. I have bought cars from other dealers in the past with several nightmare experiences. This Lincoln dealer was amazingly friendly, accommodating, and actually cared about my needs. I was greeted at the door by several people including reception and they allowed me to browse without being down my neck, yet always there when I had questions. My innitial test drive was also quite accommodating. I was able to take the vehicle out on my own with no time limitations and when I got back the salesperson cared enough to sit me down and ask how i liked the vehicle and walked me through any other questions I had. With this experience a few months later I decided to make a purchase from the same salesperson because of the professional and courteous treatment I had received. That process was even more enjoyable as the salesperson gave accurate pricing for financing and leasing before I even reached the finance office. It was a straightforward and pleasurable experience with no surprises. I truly felt like I was buying a luxury car. If your looking for a Lincoln or Ford please visit this dealership. Please see Liz! More
by character1985
Employees Worked With
Liz Girnus
January 30, 2016
Finally, a real dealership! I was looking for a Ford Explorer XLT in Ruby Red. I did my homework. This dealership showed that they had one on their website. I called the deale I was looking for a Ford Explorer XLT in Ruby Red. I did my homework. This dealership showed that they had one on their website. I called the dealership and made an appointment, and was given one same day with Philomena. She actually greeted me at the door. I had a trade, and as I said I did my homework. I have learned over the years to be extremely leery of car dealerships, especially after 20 + purchases, and lots of disappointing experiences. Not this time. My trade was valued more than fairly, and the deal I got on my 2016 Explorer was better than I could have hoped for. I got to the dealership at 1 pm, and drove out with Ruby ( that's what I named her ) at 4 pm. Philomena knew the vehicle backwards and forwards. The owner, and the manager even stopped by to say thank you for choosing Ford, and their dealership. This was the best experience I have ever had at any dealership. I sincerely mean that. Oh, and I love my new Explorer. More
by cgitto
Employees Worked With
Philomena Fullerton
January 29, 2016
Easy and seamless! Michael Duff (salesperson) made my experience at Ford Lincoln of Queens a very pleasant one. This is the very first time that I've been to a dealersh Michael Duff (salesperson) made my experience at Ford Lincoln of Queens a very pleasant one. This is the very first time that I've been to a dealership and I didn't feel rushed, pushed or bullied into purchasing a car. I already had a model in mind (that was the easy part) so getting me into a new car at a great deal was the goal. Mission accomplished...I walked out of the showroom with keys to my new car! Thank you Mr. Duff for being a great salesperson and very personable. More
by PDaq301
Employees Worked With
Michael W. Duff, Sal Ambrosio, Reginald Williams
January 29, 2016
Stress free I have never had such an stress free experience dealing with a car salesman. Jose was honest likeable and knew his job. I have had many bad experienc I have never had such an stress free experience dealing with a car salesman. Jose was honest likeable and knew his job. I have had many bad experiences with car salesmen constantly having to haggle so much for hours it would become so exhausting and frustrating and ruin the experience of buying a car. Dealing with Jose was a breath of fresh air. He knew my price range and gave it to me straight on what truck was within that range. He didn't waste my time or keep me there for hours. He found my truck and had it delivered and kept me updated the entire time. He had gone above and beyond for me. I've dealt with many car salesman between myself my wife mother and two sisters and never have I had such an easy time buying/leasing a car. I would definitely recommend Jose to anyone looking for a new car. I couldn't be happier with the amount of honesty and professionalism Jose conducted himself with. I love my F150!!!!!!! More
by Pjm114
Employees Worked With
Jose Ocasio
January 20, 2016
The most amazing customer service ever! Tom Cinelli gave me a deal I could not refuse! It was so good, I was skeptical that it was even real. Can you believe it?! A salesman that keeps his W Tom Cinelli gave me a deal I could not refuse! It was so good, I was skeptical that it was even real. Can you believe it?! A salesman that keeps his WORD! The entire experience was fantastic. Im in the car of my dreams at a price that I still can't believe. It's so affordable. Tom is so personal and knowledgeable. He makes you feel right at home. I would recommend him to anyone. More
by Duponth
Employees Worked With
Tom Cinelli , Tom Cinelli
January 17, 2016
good buying experience and best price worked with Tom Cinelli. Tom was very professional and explained leasing very clearly. Tom arranged for us to be able to take the car home the same d worked with Tom Cinelli. Tom was very professional and explained leasing very clearly. Tom arranged for us to be able to take the car home the same day. We will highly recommend Tom. More
by new owner
Employees Worked With
Tom Cinelli, Tom Cinelli
